Ordered three things from Microsoft, shipped next day Fedex (no choice, that's what MS uses) and two of them didn't get delivered next day, even though Fedex received them early afternoon - plenty of time. Tired of this.
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FedEx is so terrible
- Thread starter Canyda
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Well, just watched a UPS guy I never saw before walk off his truck, on to my retaining wall, walk across my yard and unceremoniously toss my new Mini upon my front porch, exposed to the elements when cover was only steps away. IDIOT! He actually drove past the back door I ask packages to be left at. /smh
Can't believe that Apple didn't require a signature.
Can't believe that Apple didn't require a signature.
I got my package but scammers now are using Fed x email messages are saying click here for your package days after getting the package! It seems scammers have launched on Fed X so IMHO Fed x needs to get money! I now have all Fed x going to Spam Filter box!
Due to all the porch pirate reports, i got this huge Eufy delivery box. Has huge sticker pointing to the OPEN button and voice activation that says press the OPEN button, another huge sticker that says: Amazon, FEDEX, UPS and USPS. He-he, have had several deliveries where they reach across the front of the box and set the package to the side of the box and take a picture. I have even heard the vocal message to press the open button when this happened. Only good part of this is that the delivery box is so big, the package is hidden from the street.
FedEx has not been so troublesome for me other than being outright liars on delivery dates. Their algorithm for calculating the delivery date is pure junk and often 3-4 days fast of the real delivery when it's a cross-country delivery. They hold things for a long time in inconvenient places instead of just moving to a regional hub like what the real post does. It gets annoying enough so that I stopped using tracking with FedEx altogether for business transactions.
For my own sake UPS is a disaster. They mishandle things left and right, I saw boxes containing monitors chucked against brick walls. One time I actually had to approach a driver when I saw another monitor mishandled, and he was shocked to discover what was inside the box, completely warped and destroyed the refurb monitor packaging. I have lost thousands of dollars of merchandise through UPS. All insured, but some of the items were scarce vintages and cannot be found so easily again.
For my own sake UPS is a disaster. They mishandle things left and right, I saw boxes containing monitors chucked against brick walls. One time I actually had to approach a driver when I saw another monitor mishandled, and he was shocked to discover what was inside the box, completely warped and destroyed the refurb monitor packaging. I have lost thousands of dollars of merchandise through UPS. All insured, but some of the items were scarce vintages and cannot be found so easily again.
Bought my daughter a new iPhone online, direct from Apple.
Decided to just trade in the old phone to Apple since it was an old iPhone 8 and urgently needed a battery replacement... It was not worth my time to try and milk more than $75 out of it via private sale etc. Apple sent me the trade-in kit via UPS, and I packed up the phone and sent it on its way.
Later, I received an email saying the trade-in value had been reduced to $25 "because the screen was scratched." (It wasn't.) I wasn't going to take $25 for the trade-in, and relished the opportunity to prove them wrong, so I cancelled the trade-in.
Apple returned the trade-in phone via FedEx - only when it arrived, the box was clearly tampered with, the tape had been cut open, and it felt reeeeeeally light, even for a small phone. Somewhere along the way, someone in the shipping chain of custody who was savvy enough to know what the paperback-book-sized boxes from "A.I." have in them decided to help themselves to my 5-year-old phone with 30 minutes of battery life.
I started a chat with Apple Support, and within a couple of hours had the full, original trade-in value credited - even without sending any pictures or answering additional questions.
TL;DR FedEx is normally okay here, but this time an unscrupulous team member tarnished their reputation by stealing. Apple took care of me. The end.
Decided to just trade in the old phone to Apple since it was an old iPhone 8 and urgently needed a battery replacement... It was not worth my time to try and milk more than $75 out of it via private sale etc. Apple sent me the trade-in kit via UPS, and I packed up the phone and sent it on its way.
Later, I received an email saying the trade-in value had been reduced to $25 "because the screen was scratched." (It wasn't.) I wasn't going to take $25 for the trade-in, and relished the opportunity to prove them wrong, so I cancelled the trade-in.
Apple returned the trade-in phone via FedEx - only when it arrived, the box was clearly tampered with, the tape had been cut open, and it felt reeeeeeally light, even for a small phone. Somewhere along the way, someone in the shipping chain of custody who was savvy enough to know what the paperback-book-sized boxes from "A.I." have in them decided to help themselves to my 5-year-old phone with 30 minutes of battery life.
I started a chat with Apple Support, and within a couple of hours had the full, original trade-in value credited - even without sending any pictures or answering additional questions.
TL;DR FedEx is normally okay here, but this time an unscrupulous team member tarnished their reputation by stealing. Apple took care of me. The end.
I had a terrible experience with FedEx delivery recently(. My package was delayed for days without any clear updates or helpful customer support. When it finally arrived, it was damaged, and the delivery person showed no concern. It was a frustrating and disappointing ordeal. If I was a business owner like an organization/corporation like that I would take it seriously to retain and to interest, encourage, and motivate them, because I think that the problem lies here. I mean the drivers aren't satisfied and interested in making their job in the best way.
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A few employees damage the company's reputation. What I would have done was to immediately contact the local FedEx office, or even make a complain using the tracking number in the package. Before opening the package, take photos of it.
My youngest daughter lives in Houston Texas, and at least one time a gift card my wife sent to her via USPS registered mail was taken out of the USPS cardboard envelope. But in this instance there cannot be a claim since it was a gift card.
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I was a mailman and would get bitched at by ungrateful customers all day because I didn't deliver exactly how they wanted.
You might ask yourself,"Why not take the extra 30 seconds and deliver it to my door, or take the time to unlock my gate rather than tossing it over the fence?
To that I say... these people have upwards of 450 addresses PER DAY.
450 addresses * 30 seconds = 13,500 seconds = 4 hours of extra work, JUST to deliver it how you wanted.
Not feasible nor possible. Not part of the job to deliver it to the customer spec. And ungrateful customers like yourself is why I left the industry. The system is broken and doesn't allow for good customer service. Customers get pissed off and ungrateful. Managers are on your back all day because you take too long. The only one that loses are the underpaid delivery workers.
As long as the delivery is within spec, get off your couch, walk the extra ten steps and get the package yourself. You can use it as an excuse to stare at your Benz you are so proud of as well.
You might ask yourself,"Why not take the extra 30 seconds and deliver it to my door, or take the time to unlock my gate rather than tossing it over the fence?
To that I say... these people have upwards of 450 addresses PER DAY.
450 addresses * 30 seconds = 13,500 seconds = 4 hours of extra work, JUST to deliver it how you wanted.
Not feasible nor possible. Not part of the job to deliver it to the customer spec. And ungrateful customers like yourself is why I left the industry. The system is broken and doesn't allow for good customer service. Customers get pissed off and ungrateful. Managers are on your back all day because you take too long. The only one that loses are the underpaid delivery workers.
As long as the delivery is within spec, get off your couch, walk the extra ten steps and get the package yourself. You can use it as an excuse to stare at your Benz you are so proud of as well.
These are the type of customers that I absolutely loathed. Lazy and delivery worker in the same sentence? Lol. Literally picking on the bottom of the food chain there with no experience or insight.
Whenever I receive a FedEx delivery update scheduled for Friday or Saturday, I just accept it will be delivered the following Monday. They suck.
Worst thing about FedEx is they keep bouncing the data/time back and forth so much. Just pick a conservatively later date and let me be excited it it comes early. Issue with that though would be people in a bad area who want to be there to grab, so they need a solid date/time. And why is there no service with FedEx like UPS Choice to have stuff sent to a store. Is there even a FedEx Store? And with UPS you can auto upgrade crappy USPS partial ones to real Ground. I hate that most places don't let you choose the delivery carrier. I would never pick FedEx then.
So the customer is at fault for a "broken system"?
I don't care how busy a person is, there is no excuse for tossing/throwing packages.
Saw it again yesterday with UPS, the driver stopped in front of the house next door, walked across my grass, tossed a package onto my front porch in the glaring sun versus taking 5 steps to leave the package under the overhang protected from sun/rain. I'm not asking for 30 more seconds, I'm asking for the additional 10 steps to do your job properly. I get that it is a tough gig but mishandling packages is not doing your job properly.
For what its worth... my usual USPS driver is exceptional, I have told him that, I've told his boss that and he gets a little sumthin' sumthin' around the holidays.
Partially customers ARE at fault for a faulty system. Not individually, but at a high level, the drive to lower prices and quicker delivery times leads to rough handling of packages. The formula is as black and white as physics! Something has to give, and unfortunately that's customer service & not being overly careful with packages when delivering.
And your $20 holiday tip isn't worth the 4+ hours a day it would require to deliver to every customer's spec.
As long as your item doesn't break, they can toss, throw, do whatever they want to it as long as it gets to your address. Don't like it and take it personally? Go to the store and get it yourself! You and the rest of this thread obviously have the time to since you seem to have a hobby in watching delivery workers and bitching about them on MacRumors!