FedEx Lost my iMac!

Discussion in 'iMac' started by drober30, Jul 1, 2008.

  1. drober30 macrumors 6502a

    Joined:
    Jul 5, 2007
    #1
    I decided to have patients and order my first Apple computer online so I could upgrade the video card and hard drive.

    It was shipped from China, landed in AK, then on to TN, where it was lost!

    Was supposed to be delivered on June 30th by 10:30am.

    Apple is making my wait three days from the scheduled delivery date before they will place an order to build another one.

    Wonder if that FedEx employee is reading this on my iMac?
     
  2. sahni130 macrumors 6502

    sahni130

    Joined:
    Jun 25, 2008
    Location:
    Atlanta, Georgia, United States
    #2
    so apple is making you another mac and only charging you for one?
     
  3. drober30 thread starter macrumors 6502a

    Joined:
    Jul 5, 2007
    #3
    Well, Thursday will have been three business days and when I call them, yes they said they will place an order for a replacement. However, with the holiday and all, it will be two weeks more before I see a computer.

    Their shipper lost it, not me.
     
  4. bob vansteel macrumors regular

    Joined:
    Jun 13, 2008
    #4
    it be really awsome if they found it like a month from now...and then delivered it to you! You'd have two iMac's! It's not unheard of, there was a letter that was lost in like 1942...and when the post office was remodling they found it and shipped it to the address! But that was an extreme strecth of a situation like yours.
     
  5. citron230 macrumors 6502a

    citron230

    Joined:
    Dec 17, 2007
    Location:
    San Diego, CA
    #5
    So close, I remember the anticipation of receiving my iMac from FedEx. Understandable the three day waiting period though, no sense in ordering a new computer when it may show up. That sucks you have to wait so long for FedEx's mistake. Are they going to reship it overnight?
     
  6. vansouza macrumors 68000

    vansouza

    Joined:
    Mar 28, 2006
    Location:
    West Plains, MO USA Earth
    #6
    Not lost stolen, it happens all the time to carriers.
     
  7. drober30 thread starter macrumors 6502a

    Joined:
    Jul 5, 2007
    #7
    I understand the three day thing too. I will ask them about expediting the shipping but from China, I don't know how fast they can get it here?

    The guy I spoke with from apple said they would compensate me somehow.
     
  8. techster85 macrumors regular

    Joined:
    Oct 17, 2006
    Location:
    Lubbock, TX
    #8
    Such as perhaps putting every possible upgrade? haha
     
  9. christf10 macrumors member

    christf10

    Joined:
    Oct 16, 2007
    Location:
    Rockland County, NY
    #9
    Ask them to throw in a 3G iPhone :D
     
  10. VideoFreek macrumors 6502

    VideoFreek

    Joined:
    May 12, 2007
    Location:
    Philly
    #10
    I feel your pain. Same thing has happened to me here in Germany--UPS has (apparently) lost my MacBook Pro. Was supposed to be delivered Monday, and when I checked UPS's tracking page on Monday morning, I noticed that a printer I'd ordered with the MBP was showing "delivered" with an unknown name as signatory. I notified Apple, they contacted UPS, who managed to recover the printer and get it to us a few hours later. The MBP is still AWOL, however, and now I'm waiting through the 72-hour period that Apple gives UPS to run a trace. I can't express my disappointment. The only token consolation I get is that the German f*er who (probably) stole it has to deal with a US keyboard!;)
     
  11. yeroen macrumors 6502a

    yeroen

    Joined:
    Mar 8, 2007
    Location:
    Cambridge, MA
    #11
    not lost, stolen.

    Same thing happened with my 30'' cinema display. FedEx Ground is notorious for this sort of thing.
     
  12. iSpoody 1243 macrumors 6502

    Joined:
    Jun 29, 2008
    Location:
    Australia
    #12
    argh
    that sucks
    at least your getting another one lol
    :mad:
     
  13. drober30 thread starter macrumors 6502a

    Joined:
    Jul 5, 2007
    #13
    Would Apple be able to trace these once hooked up to the Internet?
     
  14. gehrbox macrumors 65816

    gehrbox

    Joined:
    Jul 5, 2007
    Location:
    Charleston,SC
    #14
    If they attempt to register it Apple will get the SN and IP address at a minimum. That assumes the people that have it are dumb enough to register it. More then likely they would sell it to get rid of it and collect cash.

    More then likely it is not stolen, but lost in shipping. Happens all the time.
     
  15. Kittychan macrumors regular

    Joined:
    Feb 13, 2008
    Location:
    Wellington, New Zealand
    #15
    Did it happen in New Zealand? When you said AK I am thinking of Auckland. I got mine iMac after 1 month of waiting !!!

    Didn't order through Apple store though but still they said my iMac was left in the shipping container and no one picked it up !!!!!!!!!
     
  16. thecrackerjack macrumors member

    Joined:
    May 3, 2008
    #16
    My iMac didn't arrive on its original scheduled date either and it has to go from China to Alaska to TN then to two different depots in Ontario before it came to my door.

    Their site states 8 to 10 days for shipping. So even if it is showing a "Estemated" delivery date of 4 days from order (for arguments sake we will say 4 days) then you can expect it to take as long as 6 additional days.

    My Mac arrived with a dead Optical grrr I hope you have better results on yours.
     
  17. drober30 thread starter macrumors 6502a

    Joined:
    Jul 5, 2007
    #17
    Well here is the outcome....

    I waited the three days as instructed and called back today. The rep was very nice. I mentioned compensation for my misfortune and he said certainly.

    He first offered me speakers for my iMac. I said no thanks and he said there were other things he could offer. I stopped him there because it popped into my head that the way I ordered my computer it was only missing the 3GHz processor to be a stock unit. I did this intentionally because "I" did not feel the 200MHz was worth the $180 upgrade fee.

    By requesting the upgraded processor for free I was able to have an iMac shipped right away overnight and not from China but from California.

    So in the end I will receive a free upgrade to the 3.06GHz processor and have my computer Monday or Tuesday.

    * Remember this is just a processor upgrade. Everything else, video card, hard drive I already paid for *

    I'm very happy with the response apple provided and most important the response I was able to receive from the representative that answered the phone. Apple obviously hires qualified people that are trusted to make decisions in their first level support. So many companies just hire secretaries to answer the phone and all they know is the word no.

    Thanks Apple! I own iPods, iPhones, just bought Apple TV and will hook it up when my new iMac arrives! oh, and mobile me!
     

Share This Page