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Fedex Too Rough?

J

jleffell

macrumors member
Original poster
Jun 8, 2009
56
0
So I received my mp yesterday and needless to say I was very excited.

When the Fedex truck came I noticed the driver unloaded in a less than careful way. He proceeded to roll it over some 2x4s on my pathway ignoring my attempt to just come get it myself. He then pushed it the box over, as if it was a sack of potatoes, onto its side to get the SKU#. The whole time I wanted to push him aside and explain how precious the contents of that box were but I did not - I kind of regret not doing so now so this is my attempt to vent - but as far as I can tell everything is running perfectly.

Is this common practice and has anyone had similar experiences?
 
All of the shippers treat packages like that. I guess the only suprise here is that they did it in front of you. Much worse things probably happened though while it was in-transit.
 
jleffell said:
So I received my mp yesterday and needless to say I was very excited.

When the Fedex truck came I noticed the driver unloaded in a less than careful way. He proceeded to roll it over some 2x4s on my pathway ignoring my attempt to just come get it myself. He then pushed it the box over, as if it was a sack of potatoes, onto its side to get the SKU#. The whole time I wanted to push him aside and explain how precious the contents of that box were but I did not - I kind of regret not doing so now so this is my attempt to vent - but as far as I can tell everything is running perfectly.

Is this common practice and has anyone had similar experiences?
Click to expand...


It is human nature to not give a rats ass about something unless it is yours. People , in general, are are just rude and inconsiderate.
 
At times they can be....I have had some packages really thrown around but thankfully it was just shirts inside.

I have had some BAD scratches on some boxes

Nothing broken though

Complain to the local branches
 
To do all of that in front of you was beyond rude and unprofessional. I would've been furious with him, and maybe called corporate.
 
My experiences with Fedex have been nothing short of horrible. I believe their crowning achievement was when I was waiting for a package one day and actually watched from my front room with windows open as the delivery guy walked up to my front door, slapped a failed delivery notice on it without bothering to knock, and walk back to his truck and drive away.

It's also been my experience that they don't give a crap if you complain unless you're a business customer. The aforementioned item was coming for a friend of mine, and her father had it sent here instead of trying to get it to her dorm room (it was overnighted as she needed it the next day). When she called to complain, they blew her off. When she had her dad call and threaten to have his business stop using them on a permanent basis, they were much more amenable to rectifying the situation.
 
akonradi said:
I don't think that they have the time nor do they care about babying your computer when nothing will happen to it either way.
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How can you be so sure that nothing would happen to it? I didn't ask it to be babied but he essentially tossed the package on its side.

Think about how you would feel if you just spent a ton of money on a machine that you plan to keep for many years and see someone toss it around before your eyes.

I hope you're right that nothing will happen.
 
jleffell said:
How can you be so sure that nothing would happen to it? I didn't ask it to be babied but he essentially tossed the package on its side.

Think about how you would feel if you just spent a ton of money on a machine that you plan to keep for many years and see someone toss it around before your eyes.

I hope you're right that nothing will happen.
Click to expand...
If any shipper isn't packing their items to survive a 3-4 foot fall, let alone being tipped over, they're probably not going to be eligible for insurance on the boxes. Things fall over unloading containers, pallets, etc. If what they were doing was generating lots of insurance claims, it wouldn't be happening.

What are you going to call and complain about? "I saw the delivery person tip over my package to scan it for arrival. Nothing happened but I didn't like it."
 
Working at UPS has taught me two things: ADD MORE PADDING & USE MORE TAPE.

As said above, boxes fall even if everyone is doing their job properly. Then you have loaders putting 50 lb. boxes on top of 5 lb. boxes, the jams where hundreds of pounds of packages are concentrated on a small package, and the average worker tossing boxes from point A to point B. Also, the words Fragile, Glass, Up, or anything along those lines have very little meaning as well.
 
Every package I had gotten up until recently, was damaged.. it sucked royally! The sides looked pushed in like they were trying to see what was inside, and if you get anything from China shipped via EMS then on to FedEx, you might as well consider the product damaged.. ugh!:mad:
 
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