FedEx tracking reliability

bailorg

macrumors member
Original poster
Dec 16, 2008
88
2
I ordered my computer, MB 2.4 refurb, late last Friday. Apple claimed it "shipped' on Saturday, but according to the FedEx tracking site, it claims only that the "Shipment Information has been sent to FedEx", but that it has not yet picked up the package.

Is this normal? How reliable is the FedEx tracking website?
 

mreg376

macrumors 65816
Mar 23, 2008
1,120
309
Brooklyn, NY
I ordered my computer, MB 2.4 refurb, late last Friday. Apple claimed it "shipped' on Saturday, but according to the FedEx tracking site, it claims only that the "Shipment Information has been sent to FedEx", but that it has not yet picked up the package.

Is this normal? How reliable is the FedEx tracking website?
FedEx tracking is extremely reliable. What you're seeing is the information that Apple sends electronically to FedEx when the package is ready for shipment, a system used by many bulk shippers. FedEx may have already picked it up but hasn't scanned it into their system. As soon as it is scanned in you'll see good tracking info, including an accurate delivery date, although FedEx Express shipments update more frequently than FedEx Ground.
 

Tomorrow

macrumors 604
Mar 2, 2008
7,116
1,246
Always a day away
I've also seen as many as 2-3 days pass without any updates on the FedEx website, only to get three or so days' worth of updates the following day. I wouldn't worry about it unless FedEx is showing it as "delivered" and you don't have it yet.
 

alphaod

macrumors Core
Feb 9, 2008
22,047
1,105
NYC
FedEx tracking system more or less works; it's not 100% perfect, but most of the time you know where you stuff is.
 

thelongmorrow

macrumors member
Feb 12, 2009
64
0
Upstate, NY
Just look at the expected ship date on the fedex tracking site, THAT is the date you will receive it. They have it down to an almost exact science. Sometimes they deliver early but NEVER count on it. It WILL be there the day it says. I know how ya feel, like a kid on xmas eve. But don't worry, you will get your package. I also recommend the signature release authorization (found on the apple order status page) if you dont expect to be home when its delivered, but only if you have a good neighbor that can sign, if they leave it there and it gets stolen, apple and fedex arent liable. :rolleyes:
 

bailorg

macrumors member
Original poster
Dec 16, 2008
88
2
Just look at the expected ship date on the fedex tracking site, THAT is the date you will receive it. They have it down to an almost exact science. Sometimes they deliver early but NEVER count on it. It WILL be there the day it says. I know how ya feel, like a kid on xmas eve. But don't worry, you will get your package. I also recommend the signature release authorization (found on the apple order status page) if you dont expect to be home when its delivered, but only if you have a good neighbor that can sign, if they leave it there and it gets stolen, apple and fedex arent liable. :rolleyes:
Well, FedEx's own "expected delivery date" has now come and gone, unless Fedex has somehow started doing 9 PM-midnight delivery runs. FWIW, the FedEx tracking page now still has today's date as the expected delivery date even though the last tracking update is from yesterday at 10:30 AM being "in transit" at Reno, NV (I'm in St. Louis, MO).

At this point I wish I'd just paid the $15 or so bucks for 2 day delivery if I'd known that FedEx's standard ground tracking was this bad.

ON EDIT: Now that it has gone past midnight here in St. Louis with the original expected delivery date passing, the FedEx tracking page now no longer lists ANY expected delivery date! This can't be good.
 

francis1234

macrumors newbie
Nov 9, 2009
1
0
I ordered my computer, MB 2.4 refurb, late last Friday. Apple claimed it "shipped' on Saturday, but according to the FedEx tracking site, it claims only that the "Shipment Information has been sent to FedEx", but that it has not yet picked up the package.
Is this normal? How reliable is the FedEx tracking website?
I think it's normal, When I ordered my macbook i received it the date the apple store told me .
 

racer1441

macrumors 68000
Jul 3, 2009
1,764
172
Well, FedEx's own "expected delivery date" has now come and gone, unless Fedex has somehow started doing 9 PM-midnight delivery runs. FWIW, the FedEx tracking page now still has today's date as the expected delivery date even though the last tracking update is from yesterday at 10:30 AM being "in transit" at Reno, NV (I'm in St. Louis, MO).

At this point I wish I'd just paid the $15 or so bucks for 2 day delivery if I'd known that FedEx's standard ground tracking was this bad.

ON EDIT: Now that it has gone past midnight here in St. Louis with the original expected delivery date passing, the FedEx tracking page now no longer lists ANY expected delivery date! This can't be good.

Talk to Apple right away. You should be able to get something back from them because of the problem.

FEDEX is horrible. I can't stand them, and hate that they are the shipping partner for Apple.
 

Cordorb

macrumors regular
May 8, 2010
210
47
Not all countries have the infrastructure to clear imports from the air and that can make the tracking bounce around at times or if a China flight gets weather re-directed.

Apple seems to use UPS for new orders but Fedex when they fix stuff ?
 

jmiddel

macrumors regular
Mar 3, 2010
160
34
Land of Enchantment
Fedex is horrible, they just managed to have a package sit for 4 days in Denver, only to fall of the radar for another three days in transit, and now there is no delvery date. This has happened multiple times.