Feedback Assistant not working

Discussion in 'macOS Sierra (10.12)' started by pierofrezza, Jul 27, 2016.

  1. pierofrezza macrumors newbie

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    Jun 12, 2015
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    Italy
    #1
    Hi everyone, I have some problems with Feedback Assistant app on Sierra (and also on iOS 10).

    In Sierra, after I finished editing my feedback and attach all the files (including system diagnose, system info...), when I send it the upload starts, but about 1-2 minutes later an error appear on the screen saying "timeout connection" or something like that, even if my internet is fully working...

    Same problem on iOS 10, but with a little different behavior...no problem in editing and attaching files, but when I send the feedback, the upload status circle starts to fill, and after some time it restarts from the beginning without uploading anything, like a loop...moreover, Feedback Assistant always fill the disk space, leaving the device without free space...the only action I can do is logout from the Assistant to save disk space, but the upload problem is still there...

    I hope I made it clear...any suggestions? Thanks :)
     
  2. pierofrezza thread starter macrumors newbie

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    #2
    Also with the Public Beta 3 I can't send the feedbacks through the app...how can I send my feedbacks to Apple? You know some other ways to do this?
     
  3. grahamperrin macrumors 601

    grahamperrin

    Joined:
    Jun 8, 2007
    #3
    Without breaking confidentiality, can you list the names of all those files? Including the extension to each file name, please.

    For this public beta, did Apple offer a web interface for feedback? (Does your logged in view of https://beta.apple.com/ lead to that interface? I can't tell.)

    Maybe better to ask in the relevant sub-forum.
     
  4. pierofrezza thread starter macrumors newbie

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    #4
    The files are just the system diagnostic, the system profile and eventually my screenshot and/or screen recordings of the bugs I found...

    Unfortunately no web interface, going to that website there's only a kind of tutorial of how to provide feedbacks through the Feedback Assistant app...
     
  5. grahamperrin macrumors 601

    grahamperrin

    Joined:
    Jun 8, 2007
    #5
    Thanks.

    Amongst the items of feedback that you now try to send: did you begin to draft any item before an update to the operating system?

    What software was used for the recordings, and in what format is each recording saved?

    Amongst those recordings: is any one file unusually large? If so, what's the size?
     
  6. pierofrezza thread starter macrumors newbie

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    #6
    I begin drafts before updating only a couple of times, but even creating a new feedback report from scratch after an update, the problem remains the same...

    I use QuickTime (also for iOS connecting my iPad) to record the screen, and I also export the recordings with QuickTime using the 720p profile...

    The exported recordings never goes over 10MB, and the problem is there even with a screenshot of a few kilobytes...

    UPDATE: I think the problem is related to the system diagnostic file...I just tried it, and every time I attach the diagnostic, the upload fails...but without the diagnostic, the upload is running smoothly and the feedback is sent correctly, even with the other files (system profile and screenshot/videos) attached...
     
  7. grahamperrin macrumors 601

    grahamperrin

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    Jun 8, 2007
    #7
    OK. What size is that .tar.gz file?

    Here a few minutes ago I produced one (maybe my first time with Sierra) and the end result was more than 250 MB.
     
  8. pierofrezza thread starter macrumors newbie

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    #8
    I just tried...the created file is about 125 MB...if I remember right, in the previous betas (like El Capitan and Yosemite) the diagnostic files have never been so big...

    But there's more...I just submitted a feedback via iOS...with the diagnostic file attached...and it was sent just fine...maybe the problem I reported has been resolved server-side, at least for iOS?
     
  9. grahamperrin macrumors 601

    grahamperrin

    Joined:
    Jun 8, 2007
    #9
    Thanks. Output from the following command:

    sw_vers

    16A269f or 16A2670f?

    Size of attachment

    Long ago there was a limit that quietly (not overtly) applied in some situations. Maybe 200 MB. But I see nothing relevant in Feedback Assistant help, so I assume that the service infrastructure was improved to avoid that limit.

    Logging

    Found but not read by me:
    I was very familiar with Console in previous versions of OS X. With Sierra I have done no more than observe that there's relatively high noise.
     
  10. pierofrezza thread starter macrumors newbie

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    #10
    Code:
    ProductName:    Mac OS X
    ProductVersion:    10.12
    BuildVersion:    16A270f
    Is the Public Beta 3, not the Developer Preview 4...

    I also thought the same thing...maybe they did a little tweaking to the infrastructure....

    What do you mean by "high noise"?
     
  11. grahamperrin macrumors 601

    grahamperrin

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    Jun 8, 2007
    #11
    Relatively high noise; compared to El Capitan, the Console view of all messages involves many more messages per minute/hour.

    16A270f applies to both.

    Some customers (example) observe 16A269f.
     
  12. pierofrezza, Aug 6, 2016
    Last edited: Aug 6, 2016

    pierofrezza thread starter macrumors newbie

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    #12
    OK, now it's clear...

    Thank you so much for helping me! :)
     

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