Feeling Slighted

[mattopotamus]

Why?

Here's what I read
His laptop failed after the warranty expired, the OP decides for his own stubborn reasons (his words), he will not pay the 500 dollars to repair a laptop that cost in excess of 2,000 dollars. The term I used describes perfectly the situation. I have included a describtion of that that term:



Choosing not to pay for the repair is in my opinion a needless over reaction, especially a new laptop of similar class is going to cost 2 to 3 times the cost of the repair.

Sure he's upset, I would be too, but we are all adults and as an adult the OP made a decision not to by the extended warranty and as such he (as we do), need to live with the consequences.


Yes, and that's what the warranty covers, included the extended warranty, your warranty ended so any manufactored defects are now longer covered.


Valid point, which is why the use of AC can be viewed as invalueable option for laptops, many people do not beleieve in them, and that's fine, I myself have forgone the use of them on occasion, but that doesn't mean I'll blame apple for not taking care of me when the standard warranty expires.

I will definitely buy AC+ (since it’s now an option for laptops) going forward. It’s just crazy to me that I would have logic board issues two times within a year period and Apple to initially look the other way. I feel like that is not normal, and I am very happy they took care of it in the end. I personally think that is more of a reason to honor the warranty a few weeks outside of the one year mark.

 

[maflynn]

I personally think that is more of a reason to honor the warranty a few weeks outside of the one year mark.

No agument, and its a bummer they're not. As mentioned try a different store, just be polite, honest and upfront, who knows...

 

[DeepIn2U]

Why?

Here's what I read
His laptop failed after the warranty expired, the OP decides for his own stubborn reasons (his words), he will not pay the 500 dollars to repair a laptop that cost in excess of 2,000 dollars. The term I used describes perfectly the situation.

But there in lies the problem I stated ... you didn't read the OP's first post fully.

This is more me needing to vent. I just had my first bad Apple experience. My one year and 16-day old MacBook Pro had the Retina display fail. The tech confirmed it’s definitely a manufacturer defect, and they won’t budge over 16 days outside the warranty period. $500 to repair, and for stubborn reasons I’d rather have a paper weight than pay to fix it. I’ll never buy another Mac and this saddens me.

Apple has time & time again went past warranty to resolve manufacturer's defect - because even under warranty the defect is purely the fault of the manufacturer, and Apple takes full responsibility (even if they themselves don't manufacture the parts in-house). Manufacturer's defects are aside from any warranty ... and solely up to the manufacturer to support it/or not. I have a feeling this issue wasn't fully publicly acknowledge by Apple, thus our OP was denied warranty support/replacement. Glad this was resolved by Apple though, as it should be by many users/owners thoughts here.
[/QUOTE]

Let's hope your machine(s) don't suffer a manufacturer's defect on day 1 out of warranty and you're denied repairs/replacement for a machine that you cannot use. Especially if it's over $1200US and you'll need to pay $500US+ out of pocket to repair it. I'm sure then your tune may change or internally viewed differently.

If it's straight wear and tear issues and out of warranty then I'd fully agree with you and personally would've taken the AppleCare+ as well.

Cheers

 

[mattopotamus]

No agument, and its a bummer they're not. As mentioned try a different store, just be polite, honest and upfront, who knows...

I called and they honored it. It’s off for repair now.

 

[maflynn]

I called and they honored it. It’s off for repair now.

Good luck

 

[Miltz]

I think Apple needs to be open about issues with products with customers. $4,500 laptop keyboard fails 3 days out of warranty and Apple tells me pay $479. They claimed no issue exists, yet a quick search says the opposite. Am I supposed to spend $479 annually for a new keyboard as part of maintenance? It’s crazy. If they design a product that the keyboard is NOT replaceable on it own and part of the body, the customer shouldn't have to pay for stuff they don't want or need like a new battery, case, speakers, etc. $479 for a keyboard is outrageous even for Apple Prices.

 

[Queen6]

I think Apple needs to be open about issues with products with customers. $4,500 laptop keyboard fails 3 days out of warranty and Apple tells me pay $479. They claimed no issue exists, yet a quick search says the opposite. Am I supposed to spend $479 annually for a new keyboard as part of maintenance? It’s crazy. If they design a product that the keyboard is NOT replaceable on it own and part of the body, the customer shouldn't have to pay for stuff they don't want or need like a new battery, case, speakers, etc. $479 for a keyboard is outrageous even for Apple Prices.

Apple has always been the same with recognised issues, as are many others providers, equally blatantly lying to customers as a factor of policy certainly doesn't instil any trust at all. Apple is no better or worse in my eyes than the rest, just a dam sight smarter at managing such issues potentially to the cost of the customer...

Q-6