Few questions regarding to Genius Bar replacing my iPhone screen

Discussion in 'iPhone' started by unknownfps, May 6, 2014.

  1. unknownfps macrumors member

    Joined:
    Jun 3, 2013
    #1
    I dropped my 5S and it cracked my screen.
    Luckily I bought an AppleCare+.

    I was wondering how long does the Genius Bar take to replace my phone screen?
    Is my phone in a case where the phone has to be replaced completely?
    Last one, my phone is jailbroken and I really do not want to lose my jailbreak... does Apple void or deny replacement service if my phone is jailbroken?

    Pics in the attachment

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  2. eddiec312 macrumors 6502

    eddiec312

    Joined:
    Jul 19, 2008
    Location:
    Miami, FL
    #2
    You're going to have to get rid of your jailbreak or your warranty won't be valid.
     
  3. richwoodrocket macrumors 68020

    richwoodrocket

    Joined:
    Apr 7, 2014
    Location:
    Hamburg, NY
    #3
    Few questions regarding to Genius Bar replacing my iPhone screen


    Yeah. Remove the jailbreak first.
     
  4. Mr_Brightside_@ macrumors 68030

    Mr_Brightside_@

    Joined:
    Sep 23, 2005
    Location:
    Toronto
    #4
    If he just goes in with the phone off they will likely just swap the phone entirely instead of changing the glass.

    There was a thread a few months ago where a user admitted upfront that his phone was jailbroken and they still swapped it (though they - understandably - gave him a hard time).
     
  5. nox5 macrumors 6502

    Joined:
    Oct 16, 2013
    #5
    they will replace just the screen not the iphone. They take iphone give you ticket with barcode and ask you to come back in 30 min. When you come back they ask for your picture id and give you your iphone back.

    i would leave the jailbreak and see what they say at the store
     
  6. AndrewR23 macrumors 68040

    Joined:
    Jun 24, 2010
    #6
    Technology the warranty is already voided by breaking of screen.

    Apple can't blame the jailbreak on that. Just leave it on and don't even mention it. Tell them to replace the screen not swap it.

    Oh wait they can't replace the 5S screen though. Or they couldn't back in feb.
     
  7. barkomatic macrumors 68040

    Joined:
    Aug 8, 2008
    Location:
    Manhattan
    #7
    As has already been stated, the jailbreak voids the warranty--so "seeing what they say" might be the genius telling him that he'll now have to pay a lot more to fix it. Granted, he may get a person who doesn't notice or doesn't care--but one can't count on that.

    OP, I'd definitely remove the jailbreak before taking it in.

    No it's not voided by the broken screen--since he paid extra for AppleCare which covers broken screens. He'll have to pay a $50 deductible but that's it.
     
  8. The Doctor11 macrumors 603

    The Doctor11

    Joined:
    Dec 15, 2013
    Location:
    New York
    #8
    Dude what did you drop that from? Drops aren't usually that bad.
     

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