Few questions regarding to Genius Bar replacing my iPhone screen

Discussion in 'iPhone' started by unknownfps, May 6, 2014.

  1. unknownfps macrumors member

    Jun 3, 2013
    I dropped my 5S and it cracked my screen.
    Luckily I bought an AppleCare+.

    I was wondering how long does the Genius Bar take to replace my phone screen?
    Is my phone in a case where the phone has to be replaced completely?
    Last one, my phone is jailbroken and I really do not want to lose my jailbreak... does Apple void or deny replacement service if my phone is jailbroken?

    Pics in the attachment

  2. eddiec312 macrumors 6502


    Jul 19, 2008
    Miami, FL
    You're going to have to get rid of your jailbreak or your warranty won't be valid.
  3. richwoodrocket macrumors 68020


    Apr 7, 2014
    Hamburg, NY
    Few questions regarding to Genius Bar replacing my iPhone screen

    Yeah. Remove the jailbreak first.
  4. Mr_Brightside_@ macrumors 68030


    Sep 23, 2005
    If he just goes in with the phone off they will likely just swap the phone entirely instead of changing the glass.

    There was a thread a few months ago where a user admitted upfront that his phone was jailbroken and they still swapped it (though they - understandably - gave him a hard time).
  5. nox5 macrumors 6502

    Oct 16, 2013
    they will replace just the screen not the iphone. They take iphone give you ticket with barcode and ask you to come back in 30 min. When you come back they ask for your picture id and give you your iphone back.

    i would leave the jailbreak and see what they say at the store
  6. AndrewR23 macrumors 68040

    Jun 24, 2010
    Technology the warranty is already voided by breaking of screen.

    Apple can't blame the jailbreak on that. Just leave it on and don't even mention it. Tell them to replace the screen not swap it.

    Oh wait they can't replace the 5S screen though. Or they couldn't back in feb.
  7. barkomatic macrumors 68040

    Aug 8, 2008
    As has already been stated, the jailbreak voids the warranty--so "seeing what they say" might be the genius telling him that he'll now have to pay a lot more to fix it. Granted, he may get a person who doesn't notice or doesn't care--but one can't count on that.

    OP, I'd definitely remove the jailbreak before taking it in.

    No it's not voided by the broken screen--since he paid extra for AppleCare which covers broken screens. He'll have to pay a $50 deductible but that's it.
  8. The Doctor11 macrumors 603

    The Doctor11

    Dec 15, 2013
    New York
    Dude what did you drop that from? Drops aren't usually that bad.

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