Few things about my new iMac 5K (late 2015)

Discussion in 'iMac' started by mixart, Dec 15, 2015.

  1. mixart macrumors member

    Joined:
    Dec 2, 2012
    #1
    So I just got my new first iMac 5K, i7, 8GB ram, 512GB SSD and 395 gfx.

    1. First thing I noticed is, that there was no power cable in the packaging. Is that normal?

    2. I can hear the fans running at the same speed, when I turn on the iMac without running a single software. Not to loud or ignoring, but it is there. Shouldn't iMac 5K be totally silent, when running no software?

    3. I can see a blacklight bleed in middle/top of the panel, but only with a dark background, so I can live with that for now.

    I dont know what to think. I'm a little disappointed.
     
  2. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #2
    You should call Apple ASAP. The missing power cable and backlight bleed alone will get you a replacement. Not 100% sure on the fans but they'll be able to confirm that too. Depends on how quiet your room is I suppose.
     
  3. mixart thread starter macrumors member

    Joined:
    Dec 2, 2012
    #3
    So I have to return the iMac back to apple before I get a new one? I'm from Denmark.
     
  4. Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
    #4
    There should be a power cable that's a given.

    Almost all computers have the fans spinning all the time 1200rpm is the minimum on an iMac (a few fanless designs for very low TDP chips have recently emerged and the 2015 13 inch rMBP seems to be able to run simple tasks without spinning up the fans but it is very unusual).

    Backlight bleed is seen on almost every LCD LED panel ever made, nature of the beast I'm afraid (OLED should fix this).
     
  5. Berlepsch macrumors 6502

    Berlepsch

    Joined:
    Oct 22, 2007
    #5
    For sales within in the EU, you should first contact the seller. They will probably just send you the missing cable, but how they react to the bleeding problem is hard to say without seeing your iMac. If the seller doesn't want to help with that problem, Apple would be next to ask.
     
  6. desmond2046 macrumors regular

    desmond2046

    Joined:
    Jun 2, 2015
    Location:
    Columbus, OH, United States
    #6
    Is there an Apple store near where you live? I would definitely go there to return it or get a replacement. If not, I would call Apple directly. Always deal with Apple, not the 3rd party reseller.
     
  7. AJsAWiz macrumors 68030

    AJsAWiz

    Joined:
    Jun 28, 2007
    Location:
    Ohio
    #7
    No power cord? Why wouldn't a phone call to Apple be the first thing you do?
     
  8. MadDane macrumors 6502a

    Joined:
    Apr 5, 2015
    #8
    As others have said, contact Apple regarding your issues. Yes, the power cable should have been included in the box. And if the backlight bleed is bad enough to be annoying, I would also contact Apple about that.

    There are no Apple Stores in Denmark (I am also from Denmark), so I know that is not an option. But whether or not you bought it directly from Apple you would call them and tell them about your issues. If they issue a replacement then yes, you will have to send them your current one before you get the replacement. But they can tell you more about that. Also remember, that if you bought it online you have 14 days to return the iMac if you are not satisfied. If you return it you can always buy a new one, hopefully without any issues.
     
  9. Macalway macrumors 68000

    Joined:
    Aug 7, 2013
    #9
    No, not including a power cord is not normal (thank God).

    But sorry for your troubles. You need to contact the seller.

    Backlight bleed is normal. Fan noise is normal, if it isn't really loud; however, sometimes it's loud at first, as it does maintenance. In other words, after it has been running for 24 hours it shouldn't be loud (24 hrs max), and then it should not be loud again for some time, running light software.
     
  10. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #10
    Yes, definitely given your issues. I wouldn't keep it, if I was in your shoes.
     
  11. illitrate23 macrumors 6502

    illitrate23

    Joined:
    Jun 11, 2004
    Location:
    uk
    #11
    just checking, you did double check all the packaging? the power cord on mine was inside a space within the polystyrene, i think the piece at the bottom?
     
  12. mixart thread starter macrumors member

    Joined:
    Dec 2, 2012
    #12
    A little embarrassing but I found the chord cable for a couple a days ago. I didn't notice it at the beginning where illistrate23 said it was. Well it dont brother me, when I use my iMac for graphic design work on Photoshop, Illustrator and inDesign. Only on dark screen I notice it. Do you think the backlight bleed is acceptabel here?

    [​IMG]
     
  13. AJsAWiz macrumors 68030

    AJsAWiz

    Joined:
    Jun 28, 2007
    Location:
    Ohio
    #13
    If it bothers you then it's probably unacceptable. After all it was your money and your iMac ;)
     
  14. Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
    #14
    If it doesn't bother you in normal use then it's acceptable if it doe sthen its not there is no other criteria for this I'm afraid.
     
  15. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #15
    As mentioned, only you can answer that question. If it was me and I noticed it under normal usage, I'd return it. If its only showing up with either the lights off, or the screen has a white (or black) image as you show, then no. I'd probably not be bothered by it, but that's just me.
     

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