Hi, about a week ago all of a sudden all the files and documents from the desktop and documents folder all disappeared. The user identity in entourage has also disappeared. if I search on spotlight for anything that contains the entourage user id the emails show there but if I double click on them, entourage opens with a message "to view the item, switch to the xxx identity" but if I try to do that, that identity does not show as an option. I have been unable to find any word documents that were previously there by searching using spotlight. I have tried searching on the internet for a solution to this problem but can not find anything that solves the issue. Please help as many irretrievable and important items (including email) are much needed! This is my sons macbookpro that runs 10.7.2 and he uses it for his schoolwork utilising assistive technology so ALL his saved schoolwork is gone.