Files locked in a 32 bit app under iOS11

Discussion in 'iOS 11' started by TofumanFC3S, Sep 29, 2017.

  1. TofumanFC3S macrumors newbie

    Joined:
    Sep 29, 2017
    #1
    Hi, I pointed to these forums as a potential source for help my huge problem:

    For a couple of years I’ve used a app called “Downloads” to download and store my files. Since I updated to iOS 11 it doesn’t work anymore. I have since learned it is because it’s a 32 bit app.

    Is there a way to get to my files? I have two older iPhones available which may be of help? I was wondering if I should maybe make a back-up of my current phone, than empty one of the old iPhones and then loaf that back-up to the old phone that is running a older firmware? Would/could this work?

    I really hope someone can help out, since some of those files are super important. I thoight it was all safe since iOS backed up the app and it’s content in iCloud.

    Thanks in advance!
     
  2. d5aqoëp macrumors 6502a

    d5aqoëp

    Joined:
    Feb 9, 2016
    #2
    You have to email the developer to re-compile the app for 64bit. There is nothing much you can do about it apart from finding a replacement.

    To get back your files, can you connect your phone to iTunes and see if you can copy the file over to pc using file syncing if your Appp ahows up in the list?
     
  3. FNH15 macrumors 6502

    Joined:
    Apr 19, 2011
    #3
    Worth a shot - make sure you restore from a backup on your computer, though.
     
  4. Paddle1 macrumors 68040

    Joined:
    May 1, 2013
    #4
    That won't work since iOS 11 backups only work on iOS 11 which won't allow access to 32-bit apps.

    You need to get an older than iOS 11 backup that has the file and restore that to a compatible version of iOS.
     
  5. ck2875, Sep 29, 2017
    Last edited: Sep 29, 2017

    ck2875 macrumors 6502a

    ck2875

    Joined:
    Mar 25, 2009
    Location:
    Brighton
    #5
    I would try this first, before the restore to 10.3.3 everyone else is suggesting. If you can see the files through iTunes, it might save you a lot of time.

    They made it more of an annoyance to manage apps that can sync files via iTunes in iTunes 12.7, but it's still doable from the phone menu under 'file sharing' I believe.

    https://support.apple.com/en-us/HT201593
     
  6. FNH15 macrumors 6502

    Joined:
    Apr 19, 2011
    #6
    I assumed he had a backup from iOS 10.3.x... Otherwise, yes, his best bet is to use iTunes.
     
  7. TofumanFC3S, Sep 29, 2017
    Last edited: Sep 29, 2017

    TofumanFC3S thread starter macrumors newbie

    Joined:
    Sep 29, 2017
    #7
    Thanks for all the replies! I borrowed a laptop and tried the file sharing thing, it’s now copying to a external drive, I hope the files are all in good shape.

    Thanks a lot again!
     

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6 September 29, 2017