In this thread, I ask that you answer two questions regardless of how one affects the other. But first, here's what's going on: Bought a MacBook Pro about three years ago. A few months after I bought it, it crashed on me, but I don't know why. Took it to the Apple store I bought it from and they said they had to replace the hard drive (still under warranty). When I got it back, the DVD drive was dead, it wouldn't take in DVDs as much as I pushed them in there with my finger. Again, had to go to back to the same store to have it fixed. A few months later the computer crashed again, still don't know why. It just wouldn't boot up. Took it to the same store, they reinstalled the OS and wished me good luck. Same thing happened again a few months later. Took it to the store again, they reinstalled OS, wished me good luck and sent me off. The computer crashed again earlier this year, took it to the store when the new iPad came out and asked to speak to a manager. They said they couldn't get him for me because he was pretty busy. They sent me to the Genius Bar and they did the same thing as usual. The same computer just crashed again today and I'm honestly fed up with this. The store won't admit that the computer is defective so they won't replace it for me with a new one. I believe that it is. I doubt it could be anything I'm doing. The OS is Leopard and all I do is use it for internet browsing and doing my schoolwork on Adobe CS5. So here are my questions: 1. I'm planning to go to the store and ask for a new laptop otherwise I'm filing a complaint or calling a lawyer. What do you think about this decision and how it may unfold? 2. How do I file a complaint against the store? Thank you for your patience.