FINAL ANSWER: FAN account and Apple Store

Discussion in 'iPhone' started by legaleye3000, Jul 12, 2008.

  1. legaleye3000 macrumors 65816

    Jul 31, 2007
    Can you go to an Apple store and do an upgrade if you have a FAN account? Currently there is no iPhone on the account...

    I heard a rumor that with the new iPhone you will get to keep your FAN discount, unlike the first iPhone...

    Please someone answer only if you're 100% sure. Thanks
  2. Flyer0815 macrumors 6502

    Dec 11, 2007
    No, you can not have a FAN number and activate at an Apple store unfortunately. Myself, and many individuals in line found this out. I called AT&T from the line, and the rep confirmed this. She deactivated my FAN, and told me to call back after i purchase the phone, and it would be re-added. No problem, and everything worked out. The FAN is back on my account as of this morning.
  3. angel1286 macrumors member

    Dec 30, 2007
    Brooklyn, NY
    no you can not i had this problem yesterday but was able to get help with it because apple had att reps in the store. so if you have a FAN discount you must go to an att store since the reps were only in apple stores yesterday.
  4. izibo macrumors 6502

    Oct 6, 2004
    Again, this is not a big deal. Call 611 from your phone, Push 1 to confirm your phone number, then keep pressing 0 at every prompt till you speak with a person. Explain the situation, and that you wish to remove the FAN discount and all account links to business care. It should take only a few minutes (I think from when I dialed 611 to when I was done it took 4 minutes). I did this in line at the Madison, WI Apple Store yesterday.

    Now, go buy the iPhone.

    Then, as soon as you've checked out, stand in front of a computer, go to the at&t business website, punch in your email address and phone number and you are done. Easy as pie.
  5. Sky Blue Guest

    Sky Blue

    Jan 8, 2005
    I did the same thing. You cannot buy until you remove it.
  6. berkleeboy210 macrumors 68000

    Sep 2, 2004
    Boston, Massachusetts
    Same here. even though it's not "my" company. my brother has a family discount where he works, and they had to remove that from my account yesterday.
  7. fishkorp macrumors 68020


    Apr 10, 2006
    Ellicott City, MD
    Just a warning, depending on the size of the company you get your FAN through, it might not be canceled immediately. If the company has a very large corporate account (an indicator is a 25% or greater discount) then the removal of the discount takes over 24 hours to propagate through the system. Even though AT&T says it is gone, there's a good chance they'll still deny you at the Apple store. Smaller companies/discounts the change is instantaneous. I know numerous people that ran into this problem yesterday (myself included).
  8. Mercuric Oxide macrumors 6502

    Jan 6, 2008
    I have a FAN account through my university, I have had it for 3 years.

    However, I cannot tell any difference in the price I am paying. Is the university FAN a very low discount or do you guys think this is an error I should call about?


    (Had iPhone 2G and upgraded to 3G at ATT store btw)
  9. GfPQqmcRKUvP macrumors 68040


    Sep 29, 2005
    This didn't work for me for some reason. When I tried to re-add my FAN discount it said that I already had on that account and it was in progress or something... (I only added it before I removed it a couple days ago)
  10. xmatt macrumors newbie

    Aug 2, 2005
    I called to remove my FAN, but they claimed it would take 24 hours to process the change. They told me this while I was standing inside the Apple Store with a 16G iPhone in front of me that I could not buy.
  11. thechidz macrumors 68000


    Jul 25, 2007
    New York City
    there was no discount on the 2G iphone. you will see it on your 3G though
  12. stlwx21 macrumors member

    Jan 24, 2008
    I can confirm this does work.

    I removed my university FAN account yesterday at 2pm. Walked into the Apple Store today, and got my 16GB with no issues whatsoever.
  13. metrocon macrumors member

    Jan 6, 2004
    The same thing happened to me today. I called AT&T again though, and got another person who was able to change it immediately. I'm not sure why the first person told me the 24 hour thing while the second person was able to change it right there. I was then able to complete the purchase of the iPhone.
  14. Kadman macrumors 65816


    Sep 22, 2007
    I called 611 on my way to the Apple store this morning, they disabled my FAN, I bought my iPhone without issue, and I'm turning the FAN back on later today.
  15. slippery-pete macrumors 65816


    Jun 23, 2007
    Removed my FAN on Wednesday and still can't get an iPhone at Apple.
  16. bjquach macrumors 6502

    Jul 8, 2008
    My university discount is 20%. Is that considered low?
  17. Righteous macrumors member

    May 4, 2008
    Waited in line over 7 hours had the 16gb model in my hand when I was told to go to AT&T because of my discount. I was not able to get the phone. The Apple people did not offer to help me resolve the problem. I will never shop at that Apple store again.

    I went to ATT and placed an order for one... Ah well. :(
  18. coryetzkorn macrumors regular


    Jul 23, 2007
    The Answer I Wish I Had Known On Launch Day:
    Yes, the FAN must be removed, but it can be easily reapplied after activation (mine is already back on).

    How I Found Out...
    I got to the Mall of America Apple store at 5:30am and was about 50th in the line. After an hour of waiting, the Apple employees tell me that because of my FAN, I'll have to go to the AT&T store (in the same mall). Instead, I call AT&T to remove to FAN so I can stay at Apple, but they tell me that the removal would be permanent. Not Cool.

    So, make my way up to AT&T around 7:00am and I am 20th in line. All seems good... except I later learn that this flagship AT&T store (in the most well known mall in North America) only has 40 iPhones. Only 10 of the 16gb in black. The person ahead of me gets the last one. I'm pissed and end up going back to Apple after waiting at AT&T for an hour.

    I'm back at Apple, the time is 9:00am, and now the line has grown to about 200 people. The iTunes servers have just crashed, so we all wait patiently while the employees try to troubleshoot for the next hour, blaming AT&T for the mishap. They finally announce activations will be done at home and the line goes from a stand-still to a sluggish crawl.

    Thankfully, they guaranteed everyone in line the iPhone of their choice. I left around 1:00pm after 8 hours of waiting. VERY POORLY PLANNED.

    If I didn't worship Steve Jobs, I probably would have been more angry. I had the day off.... so it was a fun adventure for me. Still, lots of misinformation, unecessary secrecy regarding stock, and overall just insane.
  19. hashbrown macrumors newbie

    Sep 16, 2007
    haved them remove the Business Marketing Group flag as well

    I had the same problem where I removed my FAN but couldn't buy a phone because it got stuck on the IRU error screen. I called AT&T this morning after reading a posting about also removing a Business Marketing Group flag on the account. The rep I spoke to said that they knew how to handle it now and that yes, on friday reps where removing the iphone discount but missing the second flag (BMG flag I'm assuming). She said my account should be fine now, but I won't know for sure until Monday where I have 2 phones on hold at the store.

    Hope that helps someone. Friday really sucked for sure for those of us that camped out early.
  20. lovetheduns macrumors regular

    Jul 12, 2008
    I called AT&T to remove my FAN yesterday around 10am EST. By the time, I was activated after standing in line for the six hours (got my phone at approx 11pm last night) I was activated with no problems. HOwever, a girl I stood in line with removed her FAN at around 530pm and did have some issues once we made it up together to get our phones.

    Both of us had FANS from large companies-- the Apple folks had told us that it seemed to work for some who removed FANS earlier in the day and not so much for those that evening. While sitting to get my phone I saw 3 people leave with no phone due to issues. :(
  21. lovetheduns macrumors regular

    Jul 12, 2008
  22. ilp macrumors member

    Sep 13, 2007
    I had a FAN w/ a very large company and even though I called to remove FAN, it did not go through immediately (like 3-5 minutes later).

    I did not ask to remove all business links. Should I do that as well?

    Hopefully Monday everything will work.

    Would rather have no iPhone 3G than buy an iPhone from the AT&T store.
  23. saxamoophone macrumors regular

    Mar 30, 2008
    Thanks for the advice guys...guess I"ll go ahead and drop the FAN for a little bit.
  24. rockstarjoe macrumors 6502a


    Jun 2, 2006
    washington dc
    Just an FYI, I finally got through to someone who knew what they were talking about at AT&T and I wanted to share my info with all of you. Here is the deal: If you have or had a FAN on your account it means that AT&T Business is handling your billing. Even if the FAN is removed the Apple store still sometimes cannot process the transaction because, as mentioned earlier in the thread, there is a flag on your account. However, in my case the flag was called "Business Indicator".

    In order to remove it the AT&T person must fill out a special request to have your account transferred from AT&T Business back to regular AT&T wireless accounts. This transaction can take up to 10 days (!) but the rep told me it would more likely only take a few hours to be processed. I was told I would receive an email when the flag was finally removed so I'll write back when that happens to let you all know how long it takes. I will also report back if / when I am finally able to buy one from an Apple store (I have an apple gift certificate so I do not want to buy from AT&T).

    EDIT - Well, that didn't take long. I just got an email back from AT&T... took about 2 hours. Now I just have to find an Apple store with iPhones in stock!
  25. Cobra2001 macrumors regular

    Nov 5, 2007
    I just called at&t regarding my FAN and they confirmed that I can call to have it taken off but that when I go to reapply it after I get my iPhone at the Apple store it can take one to two billing cycles to be active on my account. So I could potentially go two months without a discount. I'm hoping this was just an instance of the service rep being overly cautious.

    I know some people have confirmed that they have the FAN back on their account as soon as they went to reapply it after the iPhone purchase, but does that guarantee that the next bill you receive will factor in the discount? I guess I'm wondering if having the discount appear on your account is different from having it actually active again. I'm hoping it's not.

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