Final billing from AT&T? (cancelled service)

Discussion in 'iPhone' started by speekez, Jan 28, 2015.

  1. speekez macrumors 6502

    Joined:
    Nov 19, 2003
    #1
    Hey gang,

    Wondering if anyone has insight on this. We no longer are in a contract with AT&T and ported over our two numbers to Tmobile. AT&T service is now considered cancelled, and I'm trying to get clarity on what the final billing should be, and the Live Chat folks are confusing me.

    We cancelled on 1/25. The current bill of $167 is due on 2/6, and it has a "billing cycle date" of 12/17/14 - 1/16/15, BUT the "monthly charges" are for 1/17 thru 2/16. Basically, with AT&T, you are paying for a month in advance. Shouldn't this bill be recalculated/prorated since we ended 1/25? If I understood the Live Chat person, they would not prorate it because I ported out service. Huh?

    Anyone have clarity on this sort of thing from your experience?
     
  2. Hal~9000 macrumors 68000

    Hal~9000

    Joined:
    Sep 13, 2014
    #2
    I bought contract-free phones off of ATT's website which forced you to buy service with it. Needless to say I cancelled service within 3-days so I didn't get any charges whatsoever (or so I thought).

    It ended up being a nightmare of "Oh no sir we can't waive that" (yes they could) or "Oh no sir don't worry it shows you having a zero balance on my end" (still ended up getting bills).

    My personal advice? Call again... and again... and again... and again until you are 100% sure the rep has waived (or prorated) the charges and not charged you in advance for a month worth of service you haven't even used yet. Sounds like a pain in the *** but that is exactly what AT&T billing is designed to be for customers.
     
  3. ET iPhone Home macrumors 68040

    ET iPhone Home

    Joined:
    Oct 5, 2011
    Location:
    Orange County, California USA
    #3
    I did something similar with Sprit early this month. I cancelled service with Sprint on 1/11th. My billing cycle was from 12/19th thru 1/18th. Essentially, I had 1 week left remaining (12th.-18th.) and their CSR agent said, I had no proration due back to me, as she tried to retain my business. Basically, a complete loss of 1 week which I paid in advance.
     
  4. andyx3x macrumors 65816

    Joined:
    Mar 1, 2011
    #4
    AT&T doesn't prorate ****. If you're only one day into a month, you have to pay for the whole month. That's just the way they do it.
     
  5. Newtons Apple macrumors G5

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #5
    I believe this is common among other carriers, too.
     
  6. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #6
    Just wait and see, You'll see what your final bill will be, once they cut it.
     
  7. mattopotamus, Jan 29, 2015
    Last edited: Jan 29, 2015

    mattopotamus macrumors G4

    mattopotamus

    Joined:
    Jun 12, 2012
    #7
    This. They will send you a final bill. I wouldn't overpay AT&T and bank on a refund. I had uverse and they still owe me $205 for service I cancelled in September!

    I called yesterday to inquire about my refund again. They promised someone would call me last night....no call.
     
  8. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #8
    They do the same in the uk and usually when you cancel you get what you think is a final bill then a last one comes in with money back. My advice is pay the bill THEN argue after if no refund is seen.
     
  9. aawil macrumors 6502a

    aawil

    Joined:
    May 18, 2008
    #9
    It took me a while to get my final bill. I can't remember where in the cycle I was but my bill was in the 80's normally and my final bill was in the 50's. I switched from postpaid to prepaid gophone.
     
  10. noekozz macrumors 6502a

    noekozz

    Joined:
    Jun 29, 2010
    Location:
    212/201
    #10
    Since you canceled on the 25th, you're technically into the next billing cycle already, thus you'll be billed for the whole month. I know it sucks, but that's how they do it.
     
  11. compwiz1202 macrumors regular

    Joined:
    May 20, 2010
    #11
    Since you canceled 9 days into a 31 day cycle, I would pay 9*$167/31=$48.49 and see how the final bill works out when it comes.
     
  12. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #12
    Just wait for the final bill before paying. This is not something to lose sleep over.
     
  13. psingh01 macrumors 65816

    Joined:
    Apr 19, 2004
    #13
    I switched last month, this is how it went down for me. my billing cycle ended on the 12/25 (had already paid earlier in the month for this cycle).

    i switched on 12/24.

    final bill was $0.00 with bill cycle statement of 11/26-12/25.
     
  14. noobinator macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Los Angeles, CA
    #14
  15. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #15
    You're link is dead.

    What do you mean pull a comcast?
     
  16. noobinator macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Los Angeles, CA
    #16
    Sorry it's because it has a bad word in the link that get's filtered out.

    Someone canceled so on the final bill they changed his name to a hole brown.
     
  17. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #17
    That's awful. I don't think ATT has sunk to that level of customer service.
     
  18. IrishVixen macrumors 68020

    IrishVixen

    Joined:
    Jun 20, 2010
    #18
    AT&T does not prorate. You pay the full month regardless of when in the billing cycle you cancel, so it's smartest to cancel during the last week of the cycle, leaving a couple of days in case there's any issue with porting your number.

    Had this confirmed by of one of AT&T's better CSRs last fall when I switched away from them as well, and it's been verified by many people here over the years.
     
  19. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #19
    Pay the current bill due. That is what you are obligated for, and wait for the final bill to arrive. What matters, is what is printed on the bill, not what some first name rep says on the phone, who may claim to take care of a dispute or inquiry for you, and never does etc.
     
  20. rugmankc Contributor

    rugmankc

    Joined:
    Sep 24, 2014
    Location:
    Dayton, Ohio
    #20
    Isn't it part of your contract somewhere?

    When I left TMO, they dropped my Military Discount I had received every month with them on my final month. The CSR I complained to was very rude and finally offered to split the difference. When I asked to speak to her supervisor, she said I could, but her supervisor may nix her offer and not give me anything. I said the hell with it and kept the split. Wasn't worth another conversation with a potential idiot. They are all nice till you leave then they could care less. All IMHO--
     

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