they recieved my request for service on Dec 29th... THey got my computer Jan 11th. I got a requote and they said i needed to not use a credit card so i sent a check. it was two weeks and they didnt get the check so i put a stop on that one and overnighted a new one.. they acutually got the stopped check before the overnighted one.. the overnighted one they didnt get even till today where i raised a scene because its been 5 biz days since i overnighted that check and they actually told me to reverse and stop the check 4 times before they actually went to find the 2nd check and it was put in the wrong persons mailbox... So they "said they unheld my repair" so they could actually start it but the phone status line and the web one both say its on hold still.. All of this over a dumb check..