After 5 days, I finally received a call from an Apple Supervisor. Honestly, I never thought they would call but I was pretty confident that if they did, they would not help me out and I was right... nothing they could do.
I still want an X but I'm pretty confident that going forward I will hang on to the X phone for three years and when I upgrade again, I will not be going after the latest release but instead the previous model which will be readily available, sold at a discount and two years newer than the phone I'm looking to get rid of.
I still want an X but I'm pretty confident that going forward I will hang on to the X phone for three years and when I upgrade again, I will not be going after the latest release but instead the previous model which will be readily available, sold at a discount and two years newer than the phone I'm looking to get rid of.