Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

elf69

macrumors 68020
Original poster
Jun 2, 2016
2,333
489
Cornwall UK
My grandnice and her sister setup an ipod touch 5th gen.

It has a gmail account tied to it.

she turned on find my ipod in settings so it is locked to the gmail account until she logs in.

She forgot her gmail password.
to recover it gmail ask security questions like last email send and subject.

the account has never sent an email so cannot get in with security questions.

apple sent her an email to recover her lost ipod password.
but it went to email she cannot access.

She has a new apple account for her iphone.
She cannot use new account on her ipod due to the lost ipod settings.

can I do anything?

will factory reset clear this?

She has games on it and would rather not loose progress but I think she out of luck.

can any one help?
 
Last edited:

Jessica Lares

macrumors G3
Oct 31, 2009
9,536
978
Near Dallas, Texas, USA
Call them. You'll end up having to talk to a supervisor about it, but they'll associate a new email address and have a password recovery sent to it within 24 hours.

Have the name, address, and credit card number/type on hand.

My mom had a similar scenario last year. They'll try as many options as they can to verify you.
 

rigormortis

macrumors 68000
Jun 11, 2009
1,813
229
Have you checked "keychain access" on the Mac, or passwords in safari ( either on another iphone or another iPod or another Mac ) to see if her gmail password is stored there? Oh , and check 'autofill passwords ' to be turned on

I am a heavy user of iCloud Keychain, heh
 

elf69

macrumors 68020
Original poster
Jun 2, 2016
2,333
489
Cornwall UK
note sure how apple can verify the user as she is 9 and her sister is 12.

neither noted any passwords down.

no saved passwords on the device.

they have even added the new apple account details.

they have game saved in the game bit and it tied to the old gmail account they cannot get into.

They be happy if can just clear the lost ipod settings but dont think can as it apple security.

Treid my local apple store (franchize) they said they cant do it.
and suggest I buy another ipod.
 

Altemose

macrumors G3
Mar 26, 2013
9,189
485
Elkton, Maryland
@elf69 There are a couple of different options to tackle this. The first of which is to attempt to change the Apple ID over to a new email address and then use that to unlock the iPod. The second of which is to gain access to the old Gmail account. Personally, I think creating a new email address, and updating the Apple ID to the new address is the best option.
 

elf69

macrumors 68020
Original poster
Jun 2, 2016
2,333
489
Cornwall UK
How do I update the email address?

the old account is unknown.
she supplied 2 email addresses but neither are apple IDs according to apple site.

I have reset ipod via itunes but unable to activate as need sign in with original account which is unknown.

the two emails she supplied are not apple IDs.

is there a way around this.

Her mum bought Ipod 2nd hand but the daughter turned on lost my iphone NOT pervious owner.

Edit:

looking all over web and apple site think she now has a paper weight :(
seems no way around this without proof of purchase.
There is none as bought on facebook selling page, verbal sale was made.
 
Last edited:

Altemose

macrumors G3
Mar 26, 2013
9,189
485
Elkton, Maryland
is there a way around this.

No. You need proof of purchase, but you can try and contact Apple to see if they have an option not known to us. The iCloud features work great, and Find My iPod is designed to prevent a crook from being able to get access. Sadly, it requires the user to be reasonably prudent with their account.

On the iPod, when you get to the screen asking for the Apple ID, it should show the email address (partially hidden) so you can see which email it could be.
 

elf69

macrumors 68020
Original poster
Jun 2, 2016
2,333
489
Cornwall UK
true but my grand nice has 3 gmail accounts (that I know of) and they all start with a "k".

on ipod it says "k****@gmail.com

of the 3 accounts two are apple accounts and I can get into them via the web.
however neither of these where used on the ipod.
You cannot use these details to unlock this ipod, or something like that.
says wrong account.

the 3rd gmail is not an apple account, think she used that for her android tablet.

So she must have a 4th gmail account.

after all she was 9 when set it up.
So I think she has a paper weight now.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.