Finder constantly freezing on 10.12+

Discussion in 'macOS' started by darnocs, Jan 29, 2018.

  1. darnocs macrumors regular

    Joined:
    Jul 24, 2009
    #1
    Ever since I upgraded to Sierra (and also High Sierra), I have had issues with Finder frequently freezing. I click on it and nothing happens, and I right click and lo and behold, it says "not responding" so I have to Relaunch it. Is there any fix for this? Is this just a problem I'm experiencing on my machines? (2011 13" MacBook Pro w/ 16 GB RAM + 2013 MacBook Air w/ 8 GB RAM)
     
  2. Fishrrman macrumors P6

    Fishrrman

    Joined:
    Feb 20, 2009
    #2
    Does the 2011 MBPro still have a platter-based hard drive in it?
    If so, change to an SSD, and things will go MUCH better.
     
  3. darnocs thread starter macrumors regular

    Joined:
    Jul 24, 2009
    #3
    I have a new Samsung 850 SSD in the MBP and it's been having the issues only since I upgraded to Sierra.
     
  4. T909 Suspended

    Joined:
    Aug 16, 2008
    Location:
    Europe
    #4
    All Apple software has been buggy lately.
    I don't care how big of a fanboy you are. I have problems with High Sierra as well on my MacBook.
    Next year I'll go all PC and Android.
    Sick of Apple's crap, really.

    They lost a loyal customer :)
     
  5. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #5
    You might want to run Etrecheck and post the results here so that we can see exactly what is installed on your system. Upgrading is sometimes problematic if there's something running on your Mac that isn't entirely compatible with the new OS.
     
  6. darnocs thread starter macrumors regular

    Joined:
    Jul 24, 2009
    #6
    EtreCheck version: 3.4.7 (461)

    Report generated 2018-02-15 11:25:21

    Download EtreCheck from https://etrecheck.com

    Runtime: 3:44

    Performance: Good



    Click the [Lookup] links for more information from Apple Support Communities.

    Click the [Details] links for more information about that line.

    Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

    Click the [Clean up] link to delete unused files.



    Problem: Other problem

    Description:

    Finder always freezing and have to relaunch



    Hardware Information:

    MacBook Air

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Air - model: MacBookAir6,2

    1 1.3 GHz Intel Core i5 (i5-4250U) CPU: 2-core

    8 GB RAM Not upgradeable

    BANK 0/DIMM0

    4 GB DDR3 1600 MHz ok

    BANK 1/DIMM0

    4 GB DDR3 1600 MHz ok

    Handoff/Airdrop2: supported

    Wireless: en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 428

    iCloud Quota: 3.91 GB available


    Video Information:

    Intel HD Graphics 5000 - VRAM: 1536 MB

    Color LCD 1440 x 900


    Disk Information:

    APPLE SSD SD0128F disk0: (121.33 GB) (Solid State - TRIM: Yes)

    [Show SMART report]

    EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

    (disk0s2) <not mounted> [APFS Container]: 121.12 GB


    USB Information:

    USB30Bus

    Apple Internal Memory Card Reader

    Apple Inc. BRCM20702 Hub

    Apple Inc. Bluetooth USB Host Controller


    Thunderbolt Information:

    Apple Inc. thunderbolt_bus


    Virtual disks:

    Macintosh HD (disk1s1 - APFS) / [Startup]: 121.12 GB (29.51 GB free)

    Physical disk: disk0s2 121.12 GB (29.51 GB free)

    (disk1s2) <not mounted> [Preboot]: 121.12 GB

    Physical disk: disk0s2 121.12 GB

    (disk1s3) <not mounted> [Recovery]: 121.12 GB

    Physical disk: disk0s2 121.12 GB

    (disk1s4) /private/var/vm [VM]: 121.12 GB

    Physical disk: disk0s2 121.12 GB



    System Software:

    macOS High Sierra 10.13.2 (17C88) - Time since boot: about 2 days


    Configuration files:

    System Integrity Protection status: disabled


    Gatekeeper:

    Mac App Store and identified developers


    Possible adware:

    Unknown file: ~/Library/Safari/Extensions/KeepOnSmiling-2.safariextz

    One possible adware file found. [Remove/Report]


    Clean up:

    ~/Library/LaunchAgents/com.skype.skype.shareagent.plist

    /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent

    Executable not found!

    One orphan file found. [Clean up]


    Kernel Extensions:

    /Applications/Turbo Boost Switcher.app

    [not loaded] com.rugarciap.DisableTurboBoost (0.0.1 - SDK 10.7) [Lookup]



    /Library/Application Support/VirtualBox

    [loaded] org.virtualbox.kext.VBoxDrv (5.1.30) [Lookup]

    [loaded] org.virtualbox.kext.VBoxNetAdp (5.1.30) [Lookup]

    [loaded] org.virtualbox.kext.VBoxNetFlt (5.1.30) [Lookup]

    [loaded] org.virtualbox.kext.VBoxUSB (5.1.30) [Lookup]



    /System/Library/Extensions

    [not loaded] com.devguru.driver.SamsungComposite (1.4.42 - SDK 10.6) [Lookup]



    /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

    [not loaded] com.devguru.driver.SamsungACMControl (1.4.42 - SDK 10.6) [Lookup]

    [not loaded] com.devguru.driver.SamsungACMData (1.4.42 - SDK 10.6) [Lookup]

    [not loaded] com.devguru.driver.SamsungMTP (1.4.42 - SDK 10.5) [Lookup]

    [not loaded] com.devguru.driver.SamsungSerial (1.4.42 - SDK 10.6) [Lookup]



    System Launch Agents:

    [not loaded] 11 Apple tasks

    [loaded] 164 Apple tasks

    [running] 112 Apple tasks

    [killed] 3 Apple tasks

    3 processes killed due to insufficient RAM


    System Launch Daemons:

    [not loaded] 36 Apple tasks

    [loaded] 179 Apple tasks

    [running] 109 Apple tasks

    [killed] 7 Apple tasks

    7 processes killed due to insufficient RAM


    Launch Agents:

    [loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

    [running] com.orbicule.UCAgent.plist (? ? ? - installed 2016-10-28) [Lookup]

    [running] org.chromium.chromoting.plist (Shell Script 81572da9 - installed 2017-10-23) [Lookup]

    [loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) [Lookup]


    Launch Daemons:

    [not loaded] PT.updd.plist (? 0 ? - installed 2016-12-28) [Lookup]

    [loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01) [Lookup]

    [loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (Cyberghost SRL - installed 2017-01-31) [Lookup]

    [loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-16) [Lookup]

    [loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-07) [Lookup]

    [loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]

    [loaded] com.microsoft.office.licensingV2.helper.plist (? 689758eb 56e8a673 - installed 2015-07-01) [Lookup]

    [running] com.orbicule.uc.plist (? ? ? - installed 2016-10-28) [Lookup]

    [loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) [Lookup]

    [not loaded] org.virtualbox.startup.plist (Shell Script 700b9385 - installed 2017-12-01) [Lookup]


    User Launch Agents:

    [loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]

    [loaded] com.skype.skype.shareagent.plist (? 9e64636f 0 - installed 2017-12-25) [Lookup] - /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent: Executable not found!

    [running] com.spotify.webhelper.plist (Spotify - installed 2017-08-04) [Lookup]

    [loaded] com.valvesoftware.steamclean.plist (? 71e172bf 6db598b5 - installed 2017-11-28) [Lookup]

    [not loaded] org.virtualbox.vboxwebsrv.plist (? e782d02b e04e61f9 - installed 2017-12-01) [Lookup]


    User Login Items:

    Android File Transfer Agent Application

    (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

    Flux Application

    (/Applications/Flux.app)

    Itsycal Application

    (/Applications/Itsycal.app)

    DisableExtremeScrollAcceleration Application

    (/Applications/DisableExtremeScrollAcceleration.app)

    Dropbox Application

    (/Applications/Dropbox.app)

    BetterTouchTool Application

    (/Applications/BetterTouchTool.app)

    AppCleaner SmartDelete SMLoginItem - Hidden (Julien Ramseier - installed 2016-10-20)

    (/Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app)


    Internet Plug-ins:

    googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

    FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-12-07)

    Flash Player: 28.0.0.161 (installed 2018-02-06) [Lookup]

    o1dbrowserplugin: 5.41.3.0 (installed 2016-12-14) [Lookup]

    SharePointBrowserPlugin: 14.7.7 (installed 2017-09-14) [Lookup]



    Safari Extensions:

    [disabled] Cleaner - for Facebook - Graffino - http://apps.graffino.com (installed 2017-12-18)

    [enabled] SSL Always - Jeet Doh (installed 2016-09-20)

    [enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-16)

    [enabled] Add To Amazon Wish List - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (installed 2013-01-18)

    [not loaded] WOT - WOT Services Ltd - http://www.mywot.com/ (installed 2016-10-28)

    [not loaded] Honey - Honey Science Corporation - https://www.joinhoney.com (installed 2017-03-12)

    [enabled] mailto: - Famlam - https://code.google.com/p/mailto-chromeextension/ (installed 2017-02-15)

    [enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-08-09)

    [not loaded] Blur - Abine, the online privacy company. - https://www.abine.com (installed 2017-04-27)

    [enabled] Seashells: Instant Cash Back - ShopSeashells - https://shopseashells.com (installed 2017-08-31)

    [enabled] HoverSee - SideTree.com - Apps for Mac - http://SideTree.com/extensions.html#HoverSee (installed 2017-08-09)

    [enabled] Zotero Connector - Center for History and New Media - https://www.zotero.org/ (installed 2017-06-16)

    [enabled] KeepOnSmiling (installed 2016-03-26)

    [enabled] Grammarly for Safari - Grammarly - https://www.grammarly.com (installed 2018-02-13)


    3rd Party Preference Panes:

    Flash Player (installed 2018-02-01) [Lookup]

    MusicManager (installed 2015-11-17) [Lookup]


    Time Machine:

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

    Macintosh HD: Disk size: 121.12 GB Disk used: 91.61 GB

    Destinations:

    Time Machine Backup ([redacted]) [Local]

    Total size: 499.76 GB

    Total number of backups: 5

    Oldest backup: 12/4/17, 12:36 PM

    Last backup: 2/6/18, 1:24 PM

    Size of backup disk: Excellent

    Backup size 499.76 GB > (Disk size 121.12 GB X 3)


    Top Processes by CPU:

    89% com.apple.WebKit.WebContent

    6% mds

    4% Safari

    4% kernel_task

    3% zotero


    Top Processes by Memory:

    1.77 GB com.apple.WebKit.WebContent

    912 MB kernel_task

    663 MB Safari

    231 MB com.apple.WebKit.WebContent

    142 MB cfprefsd


    Top Processes by Network Use:

    Input Output Process name

    168 MB 4 MB mDNSResponder

    5 MB 1 MB Dropbox

    6 MB 85 KB netbiosd

    355 KB 166 KB com.apple.WebKit.Networking

    142 KB 8 KB Safari


    Top Processes by Energy Use:

    31.06 com.apple.WebKit.WebContent

    25.20 Pages

    16.86 WindowServer

    3.68 zotero

    2.52 hidd


    Virtual Memory Information:

    768 MB Available RAM

    29 MB Free RAM

    7.25 GB Used RAM

    739 MB Cached files

    2.70 GB Swap Used


    Software installs (last 30 days):

    Tag Editor Free: 1.0.8 (installed 2018-02-05)

    Adobe Flash Player: (installed 2018-02-06)



    Install information may not be complete.


    Diagnostics Events (last 3 days for minor events):

    2018-02-13 09:28:48 Last shutdown cause: 3 - Hard shutdown

    2018-02-12 15:40:19 remoting_me2me_host Crash [Open]
    --- Post Merged, Feb 15, 2018 ---
    Doesn't look like anything is amiss right off the bat. This is on my MBA.
     
  7. darnocs thread starter macrumors regular

    Joined:
    Jul 24, 2009
    #7
    Anyone else know anything about this problem? I am having to relaunch Finder probably 10 times a day on average, when I go to click it it is frozen.

    Also, my Desktop in the sidebar in Finder windows is constantly disappearing, I have to go back to iCloud Drive and drag it back into the sidebar. The first time I drag it, it fails to add. The second time, it succeeds.
     
  8. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #8
    Test a new User Account without any of the additions. You may have to uninstall "Undercover" and any third-party software that adds extensions to the system to have a true comparison.
     

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7 January 29, 2018