Finder keeps freezing

Discussion in 'OS X El Capitan (10.11)' started by MoodyM, May 30, 2016.

  1. MoodyM macrumors 6502a

    MoodyM

    Joined:
    Aug 14, 2008
    #1
    Every day at some point my Finder seems to freeze - I can switch to the Finder window, but can't click any files/folders.

    I noticed it happening a moment ago, and grabbed this from the console, any ideas:

    Code:
    30/05/2016 14:52:21.728 WindowServer[187]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.
    30/05/2016 14:52:35.728 WindowServer[187]: disable_update_likely_unbalanced: UI updates still disabled by application "Finder" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.
    30/05/2016 14:52:35.729 Finder[4431]: void CGSUpdateManager::log() const: conn 0x1142f token 0xf3dffffffff4b79b
    30/05/2016 14:52:35.736 Finder[4431]: Backtrace (at 97912.1):
    
     
  2. leman macrumors G3

    Joined:
    Oct 14, 2008
    #2
    OS X APIs include functionality to temporarily disable drawing, which is useful if an app needs to perform some heavy drawing update (especially when multiple windows are involved). By temporarily disabling draw updates, the app can synchronise drawing to multiple windows, minimise visual lag and overall be more efficient.

    In your case, it seems that Finder is performing some really heavy-duty operation behind the curtains. A scenario I can imagine is waiting for some data from the FS or redrawing large amount of folders — one would want to disable graphical updates for this so the the changes appear at the same time. The app is not actually frozen, but because it has disabled the drawing updates, it appears frozen to you. Usually, one usually expect the update to be done within a half a second, a second most — but in your case it appears to take over 15 seconds! The tricky part is to find out WHY it takes so much time to perform this operation. Is there something particular happening when these freezes occur? Like filesystem synchronisation, tons of files changing, when you are opening a particular folder etc? Maybe there are also some Finder-related log entries that will help you determine what Finder is doing.
     
  3. grahamperrin macrumors 601

    grahamperrin

    Joined:
    Jun 8, 2007
  4. MoodyM thread starter macrumors 6502a

    MoodyM

    Joined:
    Aug 14, 2008
    #4
    Here's a dump of EtreCheck:

    Code:
    EtreCheck version: 2.9.12 (265)
    
    Report generated 2016-05-30 15:20:55
    
    Download EtreCheck from https://etrecheck.com
    
    Runtime 1:41
    
    Performance: Excellent
    
    
    
    Click the [Support] links for help with non-Apple products.
    
    Click the [Details] links for more information about that line.
    
    Click the [Check files] link for help with unknown files.
    
    
    
    Check Apple signatures: Enabled
    
    
    
    Problem: Apps are crashing
    
    
    
    Hardware Information: ⓘ
    
        MacBook Pro (Retina, 15-inch, Late 2013) 
    
        [Technical Specifications] - [User Guide] - [Warranty & Service]
    
        MacBook Pro - model: MacBookPro11,3
    
        1 2.3 GHz Intel Core i7 CPU: 4-core
    
        16 GB RAM Not upgradeable
    
            BANK 0/DIMM0
    
                8 GB DDR3 1600 MHz ok
    
            BANK 1/DIMM0
    
                8 GB DDR3 1600 MHz ok
    
        Bluetooth: Good - Handoff/Airdrop2 supported
    
        Wireless:  en0: 802.11 a/b/g/n/ac
    
        Battery: Health = Normal - Cycle count = 566
    
    
    Video Information: ⓘ
    
        Intel Iris Pro
    
            Color LCD 2880 x 1800
    
        NVIDIA GeForce GT 750M - VRAM: 2048 MB
    
    
    System Software: ⓘ
    
        OS X El Capitan 10.11.6 (15G7b) - Time since boot: about 2 days 
    
    
    Disk Information: ⓘ
    
        APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)
    
            EFI (disk0s1) <not mounted> : 210 MB 
    
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB 
    
            Macintosh HD (disk1) / : 499.05 GB (50.76 GB free)
    
                Core Storage: disk0s2 499.42 GB Online
    
    
    USB Information: ⓘ
    
        Apple Inc. Apple Internal Keyboard / Trackpad 
    
        Apple Inc. BRCM20702 Hub 
    
            Apple Inc. Bluetooth USB Host Controller 
    
        SMI Corporation USB DISK 1.01 GB
    
            1GB (disk5s1) /Volumes/1GB : 1.01 GB (831 MB free)
    
    
    Thunderbolt Information: ⓘ
    
        Apple Inc. thunderbolt_bus
    
    
    Gatekeeper: ⓘ
    
        Anywhere
    
    
    Unknown Files: ⓘ
    
        /Library/LaunchDaemons/com.calibre.updater.plist
    
            /usr/local/bin/calibre-upgrade.sh
    
        One unknown file found. [Check files]
    
    
    Kernel Extensions: ⓘ
    
            /Applications/Parallels Desktop.app
    
        [not loaded]    com.parallels.kext.hypervisor (11.2.0 32581 - SDK 10.9 - 2016-05-04) [Support]
    
        [not loaded]    com.parallels.kext.netbridge (11.2.0 32581 - SDK 10.9 - 2016-05-04) [Support]
    
        [not loaded]    com.parallels.kext.usbconnect (11.2.0 32581 - SDK 10.9 - 2016-05-04) [Support]
    
        [not loaded]    com.parallels.kext.vnic (11.2.0 32581 - SDK 10.9 - 2016-05-04) [Support]
    
    
    
            /Applications/Viscosity.app
    
        [not loaded]    com.viscosityvpn.Viscosity.tap (1.2 - 2015-12-06) [Support]
    
        [not loaded]    com.viscosityvpn.Viscosity.tun (1.2 - 2015-12-06) [Support]
    
    
    
            /Library/Extensions
    
        [loaded]    at.obdev.nke.LittleSnitch (3.6.3 - SDK 10.8 - 2016-05-28) [Support]
    
        [loaded]    com.getdropbox.dropbox.kext (1.5.1 - SDK 10.10 - 2016-05-28) [Support]
    
        [loaded]    com.paragon-software.filesystems.ntfs (14.1.187 - SDK 10.5 - 2016-05-28) [Support]
    
    
    
    System Launch Agents: ⓘ
    
        [running]    com.apple.Finder.plist (2015-08-23) - Invalid signature!
    
        [loaded]    com.apple.FollowUpUI.plist (2015-08-23) - Invalid signature!
    
        [loaded]    com.apple.ScreenReaderUIServer.plist (2015-08-24) - Invalid signature!
    
        [loaded]    com.apple.powerchime.plist (2015-08-23) - Invalid signature!
    
        [loaded]    com.apple.quicklook.32bit.plist (2015-08-23) - Invalid signature!
    
        [running]    com.apple.quicklook.plist (2015-08-23) - Invalid signature!
    
        [not loaded]    7 Apple tasks
    
        [loaded]    143 Apple tasks
    
        [running]    88 Apple tasks
    
    
    System Launch Daemons: ⓘ
    
        [not loaded]    42 Apple tasks
    
        [loaded]    152 Apple tasks
    
        [running]    98 Apple tasks
    
    
    Launch Agents: ⓘ
    
        [running]    at.obdev.LittleSnitchUIAgent.plist (2016-03-11) [Support]
    
        [loaded]    com.oracle.java.Java-Updater.plist (2016-03-20) [Support]
    
        [running]    com.paragon-software.NTFS.fsnotifyagent.plist (2015-12-21) [Support]
    
        [loaded]    com.paragon.updater.plist (2015-12-21) [Support]
    
        [running]    com.rosettastone.rosettastonedaemon.plist (2016-03-11) [Support]
    
    
    Launch Daemons: ⓘ
    
        [running]    at.obdev.littlesnitchd.plist (2016-03-11) [Support]
    
        [failed]    com.adobe.fpsaud.plist (2016-05-09) [Support]
    
        [loaded]    com.bombich.ccchelper.plist (2015-09-20) [Support]
    
        [loaded]    com.calibre.updater.plist (2016-04-15) [Support]
    
        [loaded]    com.daisydiskapp.DaisyDiskAdminHelper.plist (2016-02-12) [Support]
    
        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-05-16) [Support]
    
        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-08-30) [Support]
    
        [loaded]    com.oracle.java.Helper-Tool.plist (2016-03-20) [Support]
    
        [loaded]    com.paragon.NTFS.launch.plist (2015-12-21) [Support]
    
        [running]    com.sonos.SonosLibraryServer.plist (2016-03-31) [Support]
    
        [loaded]    com.sparklabs.ViscosityHelper.plist (2015-12-11) [Support]
    
        [loaded]    org.cindori.SenseiTool.plist (2015-07-04) [Support]
    
        [failed]    org.wireshark.ChmodBPF.plist (2015-06-05) [Support]
    
    
    User Launch Agents: ⓘ
    
        [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]
    
        [running]    com.spotify.webhelper.plist (2016-05-18) [Support]
    
        [loaded]    com.valvesoftware.steamclean.plist (2016-04-02) [Support]
    
    
    User Login Items: ⓘ
    
        iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    
        Dropbox    Application Hidden (/Applications/Dropbox.app)
    
        KeepingYouAwake    Application Hidden (/Applications/KeepingYouAwake.app)
    
        Reeder    Application Hidden (/Applications/Reeder.app)
    
        ClipMenu    Application Hidden (/Applications/ClipMenu.app)
    
        Knock    Application Hidden (/Applications/Knock.app)
    
        Terminal    Application Hidden (/Applications/Utilities/Terminal.app)
    
    
    Other Apps: ⓘ
    
        [running]    WhatsApp.426912
    
        [running]    com.apple.AmbientDisplayAgent
    
        [running]    com.apple.BKAgentService
    
        [running]    com.apple.ImageCaptureExtension2.68192
    
        [loaded]    com.apple.MailServiceAgent
    
        [running]    com.apple.mail.55072
    
        [running]    com.getdropbox.dropbox.28512
    
        [running]    com.getdropbox.dropbox.dbkextd
    
        [loaded]    com.klieme.ScreenSharingMenuletHelper
    
        [running]    com.knock.mac.426272
    
        [running]    com.microsoft.OneDrive-mac.416992
    
        [loaded]    com.microsoft.OneDriveLauncher
    
        [running]    com.naotaka.ClipMenu.239712
    
        [running]    com.reederapp.rkit2.mac.60832
    
        [running]    com.sonos.macController.61792
    
        [running]    info.marcel-dierkes.KeepingYouAwake.278432
    
        [loaded]    619 Apple tasks
    
        [running]    242 Apple tasks
    
    
    Internet Plug-ins: ⓘ
    
        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]
    
        QuickTime Plugin: 7.7.3 (2016-05-17)
    
        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]
    
        Default Browser: 601 - SDK 10.11 (2016-05-26)
    
        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-23) [Support]
    
        MeetingJoinPlugin: Unknown - SDK 10.2 (2016-03-02) [Support]
    
        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-26) Check version
    
    
    
    Safari Extensions: ⓘ
    
        AdBlock - BetaFish, Inc. - https://getadblock.com (2015-11-21)
    
        Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2015-12-22)
    
        NinjaKit - os0x - http://ss-o.net/ (2016-04-02)
    
        Open in Internet Explorer - Parallels - http://www.parallels.com (2016-05-04)
    
    
    3rd Party Preference Panes: ⓘ
    
        Flash Player (2016-05-09) [Support]
    
        Java (2016-04-26) [Support]
    
        Paragon NTFS for Mac ® OS X (2016-01-02) [Support]
    
    
    Time Machine: ⓘ
    
        Skip System Files: NO
    
        Mobile backups: ON
    
        Auto backup: YES
    
        Volumes being backed up:
    
            Macintosh HD: Disk size: 499.05 GB Disk used: 448.29 GB
    
        Destinations:
    
            Backups [Network] 
    
            Total size: 997.75 GB 
    
            Total number of backups: 28 
    
            Oldest backup: 02/05/2016, 15:52 
    
            Last backup: 29/05/2016, 10:20 
    
            Size of backup disk: Too small
    
                Backup size 997.75 GB < (Disk used 448.29 GB X 3)
    
    
    Top Processes by CPU: ⓘ
    
            35%    kernel_task
    
            4%    WindowServer
    
            4%    coreaudiod
    
            2%    fontd
    
            2%    Sonos
    
    
    Top Processes by Memory: ⓘ
    
        1.34 GB    kernel_task
    
        492 MB    Safari
    
        442 MB    softwareupdated
    
        426 MB    com.apple.WebKit.WebContent(3)
    
        410 MB    mdworker(23)
    
    
    Virtual Memory Information: ⓘ
    
        4.83 GB    Free RAM 
    
        11.00 GB    Used RAM (5.98 GB Cached)
    
        310 MB    Swap Used 
    
    
    Diagnostics Information: ⓘ
    
        May 28, 2016, 12:45:58 PM    Self test - passed
    
     

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