Finder/Minimizing glitch & frequent freezing

Discussion in 'macOS High Sierra (10.13)' started by hanulmaul, Mar 7, 2018.

  1. hanulmaul macrumors newbie

    Joined:
    Mar 7, 2018
    #1
    Hello everyone,

    I am using a MacBook Pro (early 2015, 2.7GHz i5, 8GB RAM) and am running macOS HighSierra 10.13.3.
    My main problem is the finder. From time to time, it will stop reacting to the mouse input (cannot click on files or folders), but it will still react to keyboard input. This problem usually just disappears after a few minutes of not clicking or force quitting finder. Also sometimes when I move the finder window, a small, see-through version of the finder will stay on the display (I attached a screenshot of this). This window stays even after force-quitting finder and can neither be moved nor clicked on.
    Recently, I also noticed, that sometimes the minimization doesn't work correctly. (I attached another screenshot of this: the safari window stayed like this, until I reopened it a few minutes later).

    I also encountered other problems such as frequent freezing and crashing of Preview, PowerPoint and Excel. These problems all started before the HighSierra update, but have become much worse since then. Also I already clean-installed macOS High Sierra, but the problems stayed.

    It would be really great, if someone could give me tip on what to try to solve this.
     

    Attached Files:

  2. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #2
    By "clean install" do you mean you didn't migrate your User Account or Applications from a backup or other source?
     
  3. hanulmaul thread starter macrumors newbie

    Joined:
    Mar 7, 2018
    #3
    I reinstalled the OS from a USB drive and later logged into my user account. All the applications I was using, I reinstalled/redownloaded from AppStore or Internet. However, I did copy some of the files I had before the backup from an external hard drive (PowerPoint/Excel/Textfiles/python scripts). But I didn't use the MacOS migration assistant.
     
  4. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #4
    Did you run any tests before adding any apps to the fresh install?

    You could run an Etrecheck report and post the results here for analysis.

    I'm not sure if the symptoms you're describing might not be due to a bad hard drive cable. Maybe someone else here has more experience dealing with that issue.
     
  5. hanulmaul thread starter macrumors newbie

    Joined:
    Mar 7, 2018
    #5
    Hey Brian,
    Thank you for the suggestion! I ran Etrecheck and here is the report:

    EtreCheck version: 4.1 (4A162)
    Report generated: 2018-03-08 12:39:16
    Download EtreCheck from https://etrecheck.com
    Runtime: 3:22
    Performance: Good


    Problem: Other problem
    Description:
    Finder/Preview freezes frequently, Finder/minimization animations glitch, PowerPoint/Excel crashes


    Major Issues: None

    Minor Issues:
    These issues do not need immediate attention but they may indicate future problems.
    Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.
    32-bit Apps - This machine has 32-bits apps that may have problems in the future.


    Hardware Information:
    MacBook Pro (Retina, 13-inch, Early 2015)
    MacBook Pro Model: MacBookPro12,1
    1 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core
    8 RAM Not upgradeable
    BANK 0/DIMM0
    4 GB DDR3 1867 ok
    BANK 1/DIMM0
    4 GB DDR3 1867 ok
    Battery: Health = Normal - Cycle count = 364


    Video Information:
    Intel Iris Graphics 6100 - VRAM: 1536 MB
    Color LCD 2560 x 1600
    DELL U2415 1920 x 1200 @ 59 Hz


    Drives:
    disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes)
    Internal PCI 5.0 GT/s x4 Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 250.79 GB
    disk1s1 - M****D (APFS) 250.79 GB 93.51 GB
    disk1s2 - Preboot (APFS) [APFS Preboot] 250.79 GB 41 MB
    disk1s3 - Recovery (APFS) [Recovery] 250.79 GB 1.02 GB
    disk1s4 - VM (APFS) [APFS VM] 250.79 GB 2.15 GB
    disk2 - Western Digital My Passport 25E2 4.00 TB
    External USB 5 Gbit/s
    disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk2s2 - T**********e (Journaled HFS+) 1000.00 GB
    disk2s3 - F**********e (Journaled HFS+) 3.00 TB


    Mounted Volumes:
    disk1s1 - M****D 250.79 GB (153.94 GB free)
    APFS
    Mount point: /
    disk1s4 - VM [APFS VM] 250.79 GB (153.94 GB free)
    APFS
    Mount point: /private/var/vm
    disk2s2 - T**********e 1000.00 GB (916.39 GB free)
    Journaled HFS+
    Mount point: /Volumes/T**********e
    disk2s3 - F**********e 3.00 TB (2.96 TB free)
    Journaled HFS+
    Mount point: /Volumes/F**********e


    Network:
    Interface en0: Wi-Fi
    802.11 a/b/g/n/ac
    One IPv4 address
    Interface en3: Bluetooth PAN
    Interface bridge0: Thunderbolt Bridge


    System Software:
    macOS High Sierra 10.13.3 (17D102)
    Time since boot: About a day
    System Load: 1.60 (1 min ago) 1.91 (5 min ago) 2.04 (15 min ago)


    Security:
    System
    Status
    Gatekeeper Mac App Store and identified developers
    System Integrity Protection Enabled
    Unsigned Files:
    Launchd: /Library/LaunchAgents/com.wizvera.delfino.plist
    Executable: /Applications/Delfino/delfino.app/Contents/MacOS/delfino
    Details: Exact match found in the whitelist - probably OK
    Launchd: /Library/LaunchAgents/com.wizvera.veraport.plist
    Executable: /Applications/Veraport/veraport.app/Contents/MacOS/veraport
    Details: Exact match found in the whitelist - probably OK


    32-bit Applications:
    Name
    Version
    Adobe Flash Player Install Manager 28.0.0.161
    quicklookd32 5.0
    DVD Player 5.8
    InkServer 10.9

    Kernel Extensions:

    /Applications/Tunnelblick.app
    [Not Loaded] tap-signed.kext (Jonathan Bullard, 20141104 (Tunnelblick build 4921))
    [Not Loaded] tun-20111101.kext (Jonathan Bullard, 20111101 (Tunnelblick build 4921))

    System Launch Agents:
    [Not Loaded] 9 Apple tasks
    [Loaded] 158 Apple tasks
    [Running] 123 Apple tasks

    System Launch Daemons:
    [Not Loaded] 37 Apple tasks
    [Loaded] 178 Apple tasks
    [Running] 116 Apple tasks

    Launch Agents:
    [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-24)
    [Running] com.wizvera.delfino.plist (? d943b725 - installed 2018-01-11)
    [Running] com.wizvera.veraport.plist (? fefe0305 - installed 2018-01-11)

    Launch Daemons:
    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-24)
    [Loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2018-02-17)
    [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-02)
    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-05)
    [Running] com.interezen.nwsdaemon.plist (? b7113ef1 - installed 2017-09-01)
    [Loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (Jonathan Bullard - installed 2018-01-29)

    User Launch Agents:
    [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
    [Loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (Jonathan Bullard - installed 2017-12-08)

    User Login Items:
    LiveAgent Application
    (/Applications/LiveAgent.app)

    Internet Plug-ins:
    FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-09)
    QuickTime Plugin: 7.7.3 (installed 2018-01-31)
    Flash Player: 28.0.0.161 (installed 2018-02-09)
    Veraport: Unknown (installed 2018-01-11)

    3rd Party Preference Panes:
    Flash Player (installed 2018-02-02)


    Time Machine:
    Skip System Files: No
    Mobile backups:
    Auto backup: Yes
    Volumes being backed up:
    M****D: Disk size: 250.79 GB - Disk used: 96.85 GB
    Destinations:
    T**********e [Local] (Last used)
    Total size: 1000.00 GB
    Total number of backups: 25
    Oldest backup: 2018-02-09 12:38:55
    Last backup: 2018-03-08 12:09:00


    Top Processes by CPU:
    Process (count)
    Source % of CPU
    WindowServer Apple 10
    com.apple.WebKit.WebContent (10) Apple 3
    nsurlsessiond (2) Apple 3
    kernel_task Apple 3
    Slack Mac App Store 2

    Top Processes by Memory:
    Process (count)
    Source RAM usage
    com.apple.WebKit.WebContent (10) Apple 1.18 GB
    kernel_task Apple 984 MB
    Slack Helper (3) Mac App Store 359 MB
    Microsoft Outlook Microsoft Corporation 218 MB
    Riot Helper (2) Vector Creations Limited 179 MB

    Top Processes by Network Use:
    Process
    Source Input Output
    mDNSResponder Apple 4 MB 300 KB
    netbiosd Apple 802 KB 24 KB
    Riot Vector Creations Limited 23 KB 16 KB
    Slack Mac App Store 21 KB 5 KB
    MCPacketTunnelProvider Mac App Store 9 KB 8 KB

    Top Processes by Energy Use:
    Process (count)
    Source Energy usage (0-100)
    WindowServer Apple 5
    com.apple.WebKit.WebContent (10) Apple 2
    launchd Apple 1
    Microsoft Outlook Microsoft Corporation 0
    delfino 0

    Virtual Memory Information:
    Available RAM 1.62 GB
    Free RAM 36 MB
    Used RAM 6.38 GB
    Cached files 1.58 GB
    Swap Used 348 MB

    Software Installs (past 30 days):
    Name
    Version Install Date
    SonicWall Mobile Connect 5.0.1 2018-02-08
    KakaoTalk 2.4.3 2018-02-08
    LiveAgent 2.0 2018-02-09
    WhatsApp 0.2.8361 2018-02-26
    KakaoTV LiveAgent 2.0 2018-02-28

    Diagnostics Information (past 7 days):
    2018-03-02 14:38:32 sharingd Crash


    End of report


    Delfino is software I had to download for being able to use online banking..
     

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4 March 7, 2018