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macrumors newbie
Original poster
Mar 7, 2018
Hello everyone,

I am using a MacBook Pro (early 2015, 2.7GHz i5, 8GB RAM) and am running macOS HighSierra 10.13.3.
My main problem is the finder. From time to time, it will stop reacting to the mouse input (cannot click on files or folders), but it will still react to keyboard input. This problem usually just disappears after a few minutes of not clicking or force quitting finder. Also sometimes when I move the finder window, a small, see-through version of the finder will stay on the display (I attached a screenshot of this). This window stays even after force-quitting finder and can neither be moved nor clicked on.
Recently, I also noticed, that sometimes the minimization doesn't work correctly. (I attached another screenshot of this: the safari window stayed like this, until I reopened it a few minutes later).

I also encountered other problems such as frequent freezing and crashing of Preview, PowerPoint and Excel. These problems all started before the HighSierra update, but have become much worse since then. Also I already clean-installed macOS High Sierra, but the problems stayed.

It would be really great, if someone could give me tip on what to try to solve this.


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macrumors newbie
Original poster
Mar 7, 2018
I reinstalled the OS from a USB drive and later logged into my user account. All the applications I was using, I reinstalled/redownloaded from AppStore or Internet. However, I did copy some of the files I had before the backup from an external hard drive (PowerPoint/Excel/Textfiles/python scripts). But I didn't use the MacOS migration assistant.


macrumors G3
Feb 13, 2011
Baltimore, Maryland
Did you run any tests before adding any apps to the fresh install?

You could run an Etrecheck report and post the results here for analysis.

I'm not sure if the symptoms you're describing might not be due to a bad hard drive cable. Maybe someone else here has more experience dealing with that issue.


macrumors newbie
Original poster
Mar 7, 2018
Hey Brian,
Thank you for the suggestion! I ran Etrecheck and here is the report:

EtreCheck version: 4.1 (4A162)
Report generated: 2018-03-08 12:39:16
Download EtreCheck from
Runtime: 3:22
Performance: Good

Problem: Other problem
Finder/Preview freezes frequently, Finder/minimization animations glitch, PowerPoint/Excel crashes

Major Issues: None

Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:
MacBook Pro (Retina, 13-inch, Early 2015)
MacBook Pro Model: MacBookPro12,1
1 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core
8 RAM Not upgradeable
4 GB DDR3 1867 ok
4 GB DDR3 1867 ok
Battery: Health = Normal - Cycle count = 364

Video Information:
Intel Iris Graphics 6100 - VRAM: 1536 MB
Color LCD 2560 x 1600
DELL U2415 1920 x 1200 @ 59 Hz

disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 250.79 GB
disk1s1 - M****D (APFS) 250.79 GB 93.51 GB
disk1s2 - Preboot (APFS) [APFS Preboot] 250.79 GB 41 MB
disk1s3 - Recovery (APFS) [Recovery] 250.79 GB 1.02 GB
disk1s4 - VM (APFS) [APFS VM] 250.79 GB 2.15 GB
disk2 - Western Digital My Passport 25E2 4.00 TB
External USB 5 Gbit/s
disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk2s2 - T**********e (Journaled HFS+) 1000.00 GB
disk2s3 - F**********e (Journaled HFS+) 3.00 TB

Mounted Volumes:
disk1s1 - M****D 250.79 GB (153.94 GB free)
Mount point: /
disk1s4 - VM [APFS VM] 250.79 GB (153.94 GB free)
Mount point: /private/var/vm
disk2s2 - T**********e 1000.00 GB (916.39 GB free)
Journaled HFS+
Mount point: /Volumes/T**********e
disk2s3 - F**********e 3.00 TB (2.96 TB free)
Journaled HFS+
Mount point: /Volumes/F**********e

Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge

System Software:
macOS High Sierra 10.13.3 (17D102)
Time since boot: About a day
System Load: 1.60 (1 min ago) 1.91 (5 min ago) 2.04 (15 min ago)

Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled
Unsigned Files:
Launchd: /Library/LaunchAgents/com.wizvera.delfino.plist
Executable: /Applications/Delfino/
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.wizvera.veraport.plist
Executable: /Applications/Veraport/
Details: Exact match found in the whitelist - probably OK

32-bit Applications:
Adobe Flash Player Install Manager
quicklookd32 5.0
DVD Player 5.8
InkServer 10.9

Kernel Extensions:

[Not Loaded] tap-signed.kext (Jonathan Bullard, 20141104 (Tunnelblick build 4921))
[Not Loaded] tun-20111101.kext (Jonathan Bullard, 20111101 (Tunnelblick build 4921))

System Launch Agents:
[Not Loaded] 9 Apple tasks
[Loaded] 158 Apple tasks
[Running] 123 Apple tasks

System Launch Daemons:
[Not Loaded] 37 Apple tasks
[Loaded] 178 Apple tasks
[Running] 116 Apple tasks

Launch Agents:
[Loaded] (Microsoft Corporation - installed 2018-01-24)
[Running] com.wizvera.delfino.plist (? d943b725 - installed 2018-01-11)
[Running] com.wizvera.veraport.plist (? fefe0305 - installed 2018-01-11)

Launch Daemons:
[Loaded] (Microsoft Corporation - installed 2018-01-24)
[Loaded] (Apple, Inc. - installed 2018-02-17)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-02)
[Loaded] (Microsoft Corporation - installed 2017-12-05)
[Running] com.interezen.nwsdaemon.plist (? b7113ef1 - installed 2017-09-01)
[Loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (Jonathan Bullard - installed 2018-01-29)

User Launch Agents:
[Loaded] (Google, Inc. - installed 2018-02-04)
[Loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (Jonathan Bullard - installed 2017-12-08)

User Login Items:
LiveAgent Application

Internet Plug-ins:
FlashPlayer-10.6: (installed 2018-02-09)
QuickTime Plugin: 7.7.3 (installed 2018-01-31)
Flash Player: (installed 2018-02-09)
Veraport: Unknown (installed 2018-01-11)

3rd Party Preference Panes:
Flash Player (installed 2018-02-02)

Time Machine:
Skip System Files: No
Mobile backups:
Auto backup: Yes
Volumes being backed up:
M****D: Disk size: 250.79 GB - Disk used: 96.85 GB
T**********e [Local] (Last used)
Total size: 1000.00 GB
Total number of backups: 25
Oldest backup: 2018-02-09 12:38:55
Last backup: 2018-03-08 12:09:00

Top Processes by CPU:
Process (count)
Source % of CPU
WindowServer Apple 10 (10) Apple 3
nsurlsessiond (2) Apple 3
kernel_task Apple 3
Slack Mac App Store 2

Top Processes by Memory:
Process (count)
Source RAM usage (10) Apple 1.18 GB
kernel_task Apple 984 MB
Slack Helper (3) Mac App Store 359 MB
Microsoft Outlook Microsoft Corporation 218 MB
Riot Helper (2) Vector Creations Limited 179 MB

Top Processes by Network Use:
Source Input Output
mDNSResponder Apple 4 MB 300 KB
netbiosd Apple 802 KB 24 KB
Riot Vector Creations Limited 23 KB 16 KB
Slack Mac App Store 21 KB 5 KB
MCPacketTunnelProvider Mac App Store 9 KB 8 KB

Top Processes by Energy Use:
Process (count)
Source Energy usage (0-100)
WindowServer Apple 5 (10) Apple 2
launchd Apple 1
Microsoft Outlook Microsoft Corporation 0
delfino 0

Virtual Memory Information:
Available RAM 1.62 GB
Free RAM 36 MB
Used RAM 6.38 GB
Cached files 1.58 GB
Swap Used 348 MB

Software Installs (past 30 days):
Version Install Date
SonicWall Mobile Connect 5.0.1 2018-02-08
KakaoTalk 2.4.3 2018-02-08
LiveAgent 2.0 2018-02-09
WhatsApp 0.2.8361 2018-02-26
KakaoTV LiveAgent 2.0 2018-02-28

Diagnostics Information (past 7 days):
2018-03-02 14:38:32 sharingd Crash

End of report

Delfino is software I had to download for being able to use online banking..
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