It's the oleophobic that's scratched. You probably had some grit on your shirt when you wiped the screen on it.
99% of these fine scratches happen like that.
Yeah could be, I don't use anything special to wipe it...nothing different than what I've used in the past.
It's barely noticeable and really only at certain angles when the light hits it. Was even hard to get a picture of it...
That is a big scratch. Hope you have applecare+
4.2 Hardware Coverage and ADH Coverage.
... (ii)The Plan does not apply to damage caused by (a) a product that is not the Covered iPhone, (b) abuse, misuse, fire, earthquake or other external causes except as described in section 3.2 above, (c) operating the Covered iPhone outside the permitted or intended uses described by the manufacturer, or (d) service (including upgrades and expansions) if such was performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (AASP).
(iii) The Plan does not apply to an iPhone with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer.
(iv) The Plan does not apply to a Covered iPhone that has been lost or stolen. This Plan only covers a Covered iPhone that is returned to Apple in its entirety.
(v) The Plan does not apply to cosmetic damage to the Covered iPhone, including but not limited to scratches and dents, that do not otherwise affect the functionality of the Covered iPhone.
(vi) The Plan does not apply to preventative maintenance on the Covered iPhone;
(vii) The Plan does not apply to defects caused by normal wear and tear or which is otherwise due to normal aging of the product .
If they don't cover cosmetic damage, they're asking for more than cosmetic damage. Don't blame the messenger.
No, think about it, AC+ deductible is currently priced such that it doesn't cover cosmetic damage. If it were to cover cosmetic damage, the replacement rate would be far higher and the deductible would be significantly higher to reflect that. Not everyone is so lacking in moral such as yourself that they'd go out and commit fraud.
I was just offering a solution. Personally, I wouldn't wipe my screen with something that might have grit on it.
However, there is some truth to what you say about the incident cost being reflected in claims. At the same time they should cover scratches too.