fingerprint ID on iPhone 5 Help!

Calam8yJan

macrumors newbie
Original poster
Jun 14, 2015
3
0
My phone is about a month old. Yesterday the thumbprint ID stopped working. I tried to remove & reset it. When I try to reset, the screen with instructions to hold thumb down goes flying by in less than a second and takes me to the "failed"screen. Suggestions?
 

Gav2k

macrumors G3
Jul 24, 2009
9,218
1,584
If your referring to the 5s then there were quite common issues with damaged ribbon cables on the sensor.
 

DeltaMac

macrumors G3
Jul 30, 2003
9,524
2,298
Delaware
If you really have a 5, then you can't use the fingerprint sensor, because you don't have a fingerprint sensor. That was a new feature of the 5s, older iPhones don't have a fingerprint sensor.

If you somehow got a used 5 upgraded with a sensor (I don't that's possible, but... ) and the sensor suddenly stopped working properly, you can try an iPhone Restore from iTunes. That will reset certain parts of your hardware, and clear out any fingerprint data, which you can then re-enter when you begin using your iPhone.

If it still doesn't work (and I can't think of any reason that it would), then you can make it function by replacing your iP5 with an iP5s, or a 6 or other newer model.
 
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jr866gooner

macrumors 65816
Aug 24, 2013
1,437
302
5 had no sensor... This would never work as I'm certain the board of both devices would differ. The OS would see that there is no official component posing as the fingerprint sensor.
 
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cynics

macrumors G4
Jan 8, 2012
11,301
1,692
It's just a plain 5. Anything I can do to make it function?
TouchID (fingerprint sensor) wasn't introduced until the 5S.

If you are using a phone with TouchID you have a 5S, 6 or 6+ as they are the only iPhones equipped with it.

Since you see the menus for TouchID and you've been using it its safe to assume you have a 5S and in that regard its likely damaged and a trip to the Apple store is in order.