Fingerprint registering help

Discussion in 'iPhone Tips, Help and Troubleshooting' started by MTL18, Feb 12, 2014.

  1. MTL18, Feb 12, 2014
    Last edited: Feb 12, 2014

    MTL18 macrumors regular

    Joined:
    Jan 25, 2013
    #1
    Hi All.

    Just got a 5S and the fingerprint scanner won't accept any of my trials! Must have gone through 30 times to try and add a fingerprint but it won't work.

    Am I missing something extremely simple?

    EDIT: Update: My scanner never stays red. It flashes red when I touch it but it never holds, so I can never fill the print!
     
  2. The Doctor11 macrumors 603

    The Doctor11

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    New York
    #2
    Redo your finger print and get every part of your finger.
     
  3. MTL18 thread starter macrumors regular

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    Jan 25, 2013
    #3
    No part of the scanner actually saves. I can't get anything to stay red for longer than 1 second. I saw on a video that it should get red the more you touch it. Mine does not do this.
     
  4. C DM macrumors Westmere

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    Oct 17, 2011
    #4
    Have you tried restarting the phone in case something weird might be going on and that might get it back to normal?
     
  5. Macman45 macrumors demi-god

    Macman45

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    #5
    Either you are moving your finger too quickly, or you may have a faulty scanner / sensor. It took me a few attempts to get mine right, and it still find that it will refuse to work if I've just got out of the shower or had my hand in water.

    If you can't get it to save one, then take the phone back.
     
  6. The Doctor11 macrumors 603

    The Doctor11

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    #6
    Try holding the home and sleep button until you see the apple logo then try again
     
  7. ABC5S macrumors 68040

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #7
    Are you pressing down lightly, but not all the way down as one does to activate the phone, and keeping the finger tip on the home button until you feel the light vibration ? Than releasing it, and doing it again until it gets to the next level ? Or are you pressing too hard on the home button or releasing it too early ?
     
  8. MTL18 thread starter macrumors regular

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    Jan 25, 2013
    #8
    I popped into an Apple store this morning and the lady said "odd! Never seen this before".

    I have a genius bar appointment tonight and she said it is either a software bug or a faulty sensor. Will be resolved tonight. I'll post the outcome.

    For those that have replied: When I touch the sensor and hold it for a second or two, parts of the thumb print go red, but they never stay. They ramp down and go away. Once the screen is white again, I lift my finger. So at no point do I ever see the screen get progressively more red. As well, only the same thumb markings go briefly red each time, even if I use a completely different finger.

    Something is wrong with it! We'll see if it is software or hardware.
     
  9. C DM macrumors Westmere

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    Oct 17, 2011
    #9
    And restarting the phone doesn't change that?
     
  10. MTL18 thread starter macrumors regular

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    Jan 25, 2013
    #10
    Correct. Restarting the phone via turning it off and resetting the phone via center/top button (until Apple logo is seen) does not fix or even improve my situation.
     
  11. C DM, Feb 13, 2014
    Last edited: Feb 13, 2014

    C DM macrumors Westmere

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    Oct 17, 2011
    #11
    Well, if nothing else is working perhaps resetting all settings if not restoring the phone as new might be worth a try.
     
  12. MTL18 thread starter macrumors regular

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    Jan 25, 2013
    #12
    Could be! I'll see what the genius says. I don't believe that would help because the phone wants to set up the fingerprint before you even get to the home screen, and mine continually failed. I ended up bypassing it so I could at least start syncing.
     
  13. MTL18 thread starter macrumors regular

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    Jan 25, 2013
    #13
    Resolution: New phone. Faulty sensor. For anyone that stumbles on this in the future, if you can't register your finger, take the phone in. Should be a very simple process.
     
  14. Tyler23 macrumors 603

    Tyler23

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    Location:
    Atlanta, GA
    #14
    Glad they took care of you. Is it working now?
     
  15. The Doctor11 macrumors 603

    The Doctor11

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    #15
    Yeah how's it working?
     
  16. MTL18 thread starter macrumors regular

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    Jan 25, 2013
    #16
    It's working very well! I registered my right thumb 4 times - just at different angles. That seems to make it so I can get into the phone nearly every time. At most it will need to scan twice.

    Pretty decent. Definitely a gimmick, but one I use all the time so I enjoy it.
     
  17. Tyler23 macrumors 603

    Tyler23

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    Location:
    Atlanta, GA
    #17
    I would suggest using only one slot per finger and registering multiple. I have 5 fingers registered, one per slot, with about a 95% scan success rate.

    And I'm not sure how it's a gimmick. It's a faster way to unlock your phone, while keeping it secure with password protection (makes it especially easy to set a more complex password the the standard four digit code for extra security.)

    Scanning with Touch ID is been faster than swiping to unlock without a pass code. I think it's a great feature.
     
  18. ABC5S macrumors 68040

    ABC5S

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    Florida
    #18
    I've registered same finger three (3) times. One, when dry, one after hot shower, and last one in very cold outdoor temps. Never an issue thus far
     
  19. Tyler23 macrumors 603

    Tyler23

    Joined:
    Dec 2, 2010
    Location:
    Atlanta, GA
    #19
    I have each finger registered once, and I don't have issues ever: when dry, after shower, etc. works just the same 90% of the time.

    Guess it's all down to what you feel you need.
     

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