Fingerprint sensor not working

[Jarrahammer]

So I got my 5S from Apple.com yesterday, set up my fingerprints, and everything was fine. This morning, it was not recognizing any of my fingers, so I tried to register my fingers again. Now I cant even set up a finger. Is there something with my sensor or what?

 

[cristovao]

So I got my 5S from Apple.com yesterday, set up my fingerprints, and everything was fine. This morning, it was not recognizing any of my fingers, so I tried to register my fingers again. Now I cant even set up a finger. Is there something with my sensor or what?

Set up an appointment at the Genius bar and have them look at it.

 

[octatonic]

Try doing a full reset on the phone.

When I got mine it wasn't showing me my App purchases.
I did a full wipe and reset and it fixed it.

If that doesn't work then I'd suggest taking it to Apple.

 

[KPOM]

My sister was having issues setting it up yesterday. Make sure you have downloaded the 7.0.1 update and if that doesn't work, try a reset. That fixed it for her.

 

[Jarrahammer]

Try doing a full reset on the phone.

When I got mine it wasn't showing me my App purchases.
I did a full wipe and reset and it fixed it.

If that doesn't work then I'd suggest taking it to Apple.

If I do a full wipe, can I restore from a backup afterwards? Dont really want to lose all of my settings.

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My sister was having issues setting it up yesterday. Make sure you have downloaded the 7.0.1 update and if that doesn't work, try a reset. That fixed it for her.

Yeah its on 7.0.1 if I reset it should I not use a backup?

 

[carfac]

I am not seeing the update.... still at 7.0.0.0.0

 

[Jarrahammer]

I am not seeing the update.... still at 7.0.0.0.0

Funny thing is I set up the fingerprints on 7.0 and after I updated last night it wont work. Dont know if I should reset now since I am away feom home and dont want to lose everything on my phone

 

[KPOM]

If I do a full wipe, can I restore from a backup afterwards? Dont really want to lose all of my settings.

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Yeah its on 7.0.1 if I reset it should I not use a backup?

Funny thing is I set up the fingerprints on 7.0 and after I updated last night it wont work. Dont know if I should reset now since I am away feom home and dont want to lose everything on my phone

If you just do "Reset All Settings" you won't lose your data.

 

[Jarrahammer]

If you just do "Reset All Settings" you won't lose your data.

Just tried, still doesn't work.

 

[Jarrahammer]

I just set up a Genius Bar appointment. Waited long enough for the phone to come, just want to get this resolved right away.

 

[Lucille Carter]

I am not seeing the update.... still at 7.0.0.0.0

Hmmmm. My 5S did the 7.0.1 update during my restore. My VP got his via OTA.

 

[bcaslis]

What I see is that the setup the fingerprints which then work perfectly but 24 hours I can't get them recognized anymore.

I then delete the existing ones, rescan and it works fine. 24 hours later nothing being recognized again.

Anyone else seeing anything like this?

 

[octatonic]

At this stage I would completely wipe it and see if it works or not.
You can always restore from a backup later if it works.
If it doesn't then it doesn't matter- you have to take it back.

 

[Jarrahammer]

At this stage I would completely wipe it and see if it works or not.
You can always restore from a backup later if it works.
If it doesn't then it doesn't matter- you have to take it back.

Can I wipe from the phone itself or do i need a computer?

 

[bcaslis]

Can I wipe from the phone itself or do i need a computer?

You can wipe from the phone itself but you need a backup in iCloud or a computer to restore. You can't do a full OS restore on the phone without a computer.

 

[Learylvr.]

Same here... I received my phone yesterday , set up finger prints... It worked fine.. After I updated to 7.0.1, it only worked occasionally . I deleted my finger prints and re-scanned them. Seems much better now... Still not a 100% accurate but better. I'm gonna use it all day and see if it's more accurate ... Maybe it's user error... Mine#... Lol

 

[xraytech]

So I got my 5S from Apple.com yesterday, set up my fingerprints, and everything was fine. This morning, it was not recognizing any of my fingers, so I tried to register my fingers again. Now I cant even set up a finger. Is there something with my sensor or what?

Opps... Nevermind... Misunderstood your post.

 

[bcaslis]

After registering a new set of prints you can't unlock the phone right off the bat. You have to initially unlock your phone using your passcode, then after that your prints will work. Annoying I know but that's how it's set up.

That's not the issue. The issue is after some period of time the fingerprints aren't recognized anymore. I've been seeing this launch day. It works for a fine then doesn't. Nothing to do with restarting (and yes, you have to use the passcode the first time after restarting).

 

[itsmemuffins]

So I got my 5S from Apple.com yesterday, set up my fingerprints, and everything was fine. This morning, it was not recognizing any of my fingers, so I tried to register my fingers again. Now I cant even set up a finger. Is there something with my sensor or what?

Look I don't know how to put this but...

...it is quite clear that you are dead and just don't know about it...

 

[patrickbarnes]

That's not the issue. The issue is after some period of time the fingerprints aren't recognized anymore. I've been seeing this launch day. It works for a fine then doesn't. Nothing to do with restarting (and yes, you have to use the passcode the first time after restarting).

I had the exact same problem. There's no need to restore or whatever, that does nothing (and has always done nothing). Genius bar is similarly pointless.

I'm still fighting the sensor, but I basically had to keep deleting my finger profiles and retraining it until it started working 100%.

It seems to have a problem when you add more than 1 finger to the profiles, so that's why none of the reviews and what not have picked up on it.

What you need to do:

1. Delete all finger profiles.
2. Add one finger.
3. Keep locking and unlocking the phone with that finger, so it trains the sensor to accept all the variations in angle/ridges/etc of your finger.
4. Once that works 95% of the time, add another finger.
5. Go to step 3.

That's worked for me, and now my scan failure rate is like 1 in 10 (and I usually just move my finger a little bit, and it unlocks). It does work, just takes more training.

I think it has something to do with how your fingerprint looks to the scanner... my skin is pretty coarse, so it seems to take more time. My DW's unlocks every single time with zero training, and we have identical phones (same factory, same production week, etc).

 

[Jarrahammer]

I had the exact same problem. There's no need to restore or whatever, that does nothing (and has always done nothing). Genius bar is similarly pointless.

I'm still fighting the sensor, but I basically had to keep deleting my finger profiles and retraining it until it started working 100%.

It seems to have a problem when you add more than 1 finger to the profiles, so that's why none of the reviews and what not have picked up on it.

What you need to do:

1. Delete all finger profiles.
2. Add one finger.
3. Keep locking and unlocking the phone with that finger, so it trains the sensor to accept all the variations in angle/ridges/etc of your finger.
4. Once that works 95% of the time, add another finger.
5. Repeat.

That's worked for me, and now my scan failure rate is like 1 in 10 (and I usually just move my finger a little bit, and it unlocks). It does work, just takes more training.

I think it has something to do with how your fingerprint looks to the scanner... my skin is pretty coarse, so it seems to take more time. My DW's unlocks every single time with zero training, and we have identical phones (same factory, same production week, etc).

My problem is after I deleted the prints, I am not able to register new ones again. It keeps saying it failed. I'm thinking its a hardware issue on my end.

 

[bcaslis]

I had the exact same problem. There's no need to restore or whatever, that does nothing (and has always done nothing). Genius bar is similarly pointless.

I'm still fighting the sensor, but I basically had to keep deleting my finger profiles and retraining it until it started working 100%.

It seems to have a problem when you add more than 1 finger to the profiles, so that's why none of the reviews and what not have picked up on it.

What you need to do:

1. Delete all finger profiles.
2. Add one finger.
3. Keep locking and unlocking the phone with that finger, so it trains the sensor to accept all the variations in angle/ridges/etc of your finger.
4. Once that works 95% of the time, add another finger.
5. Go to step 3.

That's worked for me, and now my scan failure rate is like 1 in 10 (and I usually just move my finger a little bit, and it unlocks). It does work, just takes more training.

I think it has something to do with how your fingerprint looks to the scanner... my skin is pretty coarse, so it seems to take more time. My DW's unlocks every single time with zero training, and we have identical phones (same factory, same production week, etc).

My issue wasn't really the failure rate. It was more it working fine then not working after several hours. They just released 7.0.2 so I restored the OS (not restored from backup) then went through the training again. Working perfectly at the moment. We will see if it continues to work.

 

[Jarrahammer]

Ok just updated to 7.0.2 and it works!

 

[octatonic]

Ok just updated to 7.0.2 and it works!

There you go.
Nice one.

 

[KPOM]

My problem is after I deleted the prints, I am not able to register new ones again. It keeps saying it failed. I'm thinking its a hardware issue on my end.

My sister had the same issue. For whatever reason, downloading 7.0.1 and resetting did the trick. Perhaps it's the same thing that affected your phone.