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Discussion in 'Mac Apps and Mac App Store' started by atyndall, Mar 21, 2008.
When I try to access Google, both safari and firefox crash.
If it keeps crashing you can try a couple of things.
1. Start disk utilities and run repair disk permissions. Then launch FireFox and see what happens.
I am guessing that it will probably trash again.
2. You can try downloading Firefox and reinstalling a fresh copy but I am sure it probably will still crash.
If both of them keep crashing on you it sounds like you got big problems. That has happened to me in the past when I had too much trial software installed on my Mac, so, here is what I recommend, You can take it or leave but I am sure it will fix the problem.
1. I would back up all your important files in your user document folder and any other files you need to keep.
2. I would save all my book marks from Safari and Firefox.
3. I would go into the library folder and Back up the Mail folder.
4. I would go into the user Library folder and Back up the mail folder in there too.
5. I would then take out my operating system.
6. I would hit install.
7. After the reboot and the install window comes up I would go through a couple of steps then in the menu above I would click in the utilites menu and scroll down to where it says disk utilities. Open that. Go to where it says erase drive. Click on Options and set that to Zero out the drive. Then hit erase. Once this is done. Close disk utilities it should shoot you back to the installer. Reinstall the operating system
8. When it is done, go under the Apple and click on software update. Run through all the updates.
When you are finished doing this, you should have no problem with your browser and you can put back the files that you backup back in there proper places. If you still have problems after this, there is something seriously wrong with your Mac.
There are no easy answers just difficult solutions.
Thanks, i'll do that, but ill hold out until I have sufficient time to do that.
P.S. http://www.google.com.au causes crashes too!!!
for anyone running into this, take a look at a solution i wrote up: