"FireWire Not Supported" error, won't go away.

Discussion in 'iPod' started by Poopface Morty, Dec 11, 2008.

  1. Poopface Morty macrumors regular

    Poopface Morty

    Apr 25, 2007
    I am having this problem that was unanswered at the Apple support site, so I'm hoping you guys can help me. Yeah, I'd post it there, except that I already have a thread that is unanswered for a different topic (videos are garbled in a mess of pink and green solid colors, in iTunes), so I'm not holding my breath for that year and a half old thread to get updated there, so I'm wondering if any of you have any ideas or have more information than I do?

    Basically, my iPod as of this morning has decided to constantly display the message "FireWire connections are not supported. To transfer songs, connect the USB cable provided." and at the bottom it says "Press Center to dismiss." Pressing Center typically makes the message disappear only to have it reappear immediately; periodically will it actually disappear and let me use the device, only to reappear ten minutes later. It will display this message whenever, if I have my USB cable plugged in, if I'm just listening to it without a cable plugged in to the bottom, when it isn't playing anything at all, when I'm browsing through artists or albums, pretty much any possible time it wants. Sometimes it will freeze and I will have to manually restart it, eating away at battery power. So, I can still listen to music, for now anyway, but this is annoying as hell and obviously not how the unit is supposed to function. I have never put in a Firewire cable in my iPod.

    This is a 30GB video iPod (3G? i have no idea what generation is what...) I purchased early in 2007, possibly a little before then. I'm on Windows XP, current update. iTunes is up to date too. I just did a restore on my iPod and it hasn't solved the problem.

    From the support link, some of the posters mention that it might have to do with connecting to third party devices. Back in August I did get a car stereo that has a USB port in it to plug an iPod in directly...however, there's nothing I can tell that definitely places the root of the problem at this device. It could be that, but I don't know how to be sure. If it is, what chances are there to have the third party manufacturer take care of this? Like I said, I don't have any proof right now that this is the problem.

    Seriously annoying.
  2. Poopface Morty thread starter macrumors regular

    Poopface Morty

    Apr 25, 2007
    And by some stroke of Apple Magic, it hasn't happened at all today or yesterday. :confused:

    Oh well, I'll take that.
  3. Darth.Titan macrumors 68030


    Oct 31, 2007
    Austin, TX
    Shot in the dark, but it sounds like something may be lodged in the dock connector bridging the pins formerly used for firewire data transfer making the ipod think you're using the wrong cable.

    Try using some compressed air to blow out the socket. Could be some pocket lint stuck in there. Something similar happens with my iPhone sometimes and that usually clears it up.
  4. dayeemasta macrumors newbie

    Feb 10, 2009
    Darth.Titan, on your suggestion, I took a look in the iPod dock connector, and sure enough there was a piece of lint in there. After removing it, I haven't rec'd that message again and have been able to use/turn the iPod on/off like normal.

    I have a feeling this may be the solution for many people who have gotten the same "Firewire not supported" error message. I'm guessing the iPod thinks that the lint or whatever in there is some foreign type of cable and starts wiggin out.

    Thanks for your help!
  5. Boston Idiot macrumors newbie

    Jun 2, 2011

    after two years, this thread is still valid. My second generation nano was doing the same thing (sorry, if it ain't broke - why buy a new one).

    I had a spare cable and my oldest of the old iPods sync'ed up like new.

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