Firmware passcode reset @ apple store

Discussion in 'MacBook Pro' started by partyboy4357, May 11, 2019.

  1. partyboy4357 macrumors member

    partyboy4357

    Joined:
    Oct 6, 2017
    #1
    Anyone ever had apple store clear a firmware password? I have a hand me down MacBook Pro with unknown firmware password on it. Curious as to how long it takes and if there is a charge? I have POP for unit.
     
  2. chscag macrumors 68030

    chscag

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #2
    Apple will refuse to remove the firmware password unless you can prove ownership of the MacBook Pro. That might mean producing the original Apple sales receipt or some kind of legal transfer of ownership from the original owner to you. Otherwise you're out of luck having a MacBook Pro that's basically useless.
     
  3. partyboy4357 thread starter macrumors member

    partyboy4357

    Joined:
    Oct 6, 2017
    #3
    Yep I have the POP (proof of purchase) showing the serial number so I can prove ownership just needing to know if cost and how long it takes.
     
  4. LogicalApex macrumors 6502

    Joined:
    Nov 13, 2015
    #4
    Give Apple a call. Apple directly is the best place to ask their prices.
     
  5. chscag macrumors 68030

    chscag

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #5
    That's good. I suspect that Apple will remove the firmware password for free. But don't count on it... like the other reply stated, give them a call first. You need to call them anyway to set up an appointment.
     
  6. partyboy4357 thread starter macrumors member

    partyboy4357

    Joined:
    Oct 6, 2017
    #6
    Just got back from apple store got it cleared no problem and no charge.
     
  7. chscag macrumors 68030

    chscag

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #7
    That's great. Apple still has the best customer service. Most other service centers want your credit card before they'll even talk to you. :apple: :)
     
  8. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #8
    Nice that you were able to get that resolved. I've always had positive experiences at the apple store - sometimes it took a fair amount of waiting but in the end it was always a great experience.
     
  9. Fishrrman macrumors P6

    Fishrrman

    Joined:
    Feb 20, 2009
    #9
    OP wrote:
    "Just got back from apple store got it cleared no problem and no charge."

    Just wondering...
    Did they request your proof-of-purchase before doing the reset?

    If so...
    ... I'm guessing that without the PofP, they would have declined "the reset".

    But... a good outcome is... a good outcome!
     
  10. partyboy4357 thread starter macrumors member

    partyboy4357

    Joined:
    Oct 6, 2017
    #10
    Yes the required the pop prior to performing work.
     

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9 May 11, 2019