Anyone ever had apple store clear a firmware password? I have a hand me down MacBook Pro with unknown firmware password on it. Curious as to how long it takes and if there is a charge? I have POP for unit.
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Firmware passcode reset @ apple store
- Thread starter partyboy4357
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Apple will refuse to remove the firmware password unless you can prove ownership of the MacBook Pro. That might mean producing the original Apple sales receipt or some kind of legal transfer of ownership from the original owner to you. Otherwise you're out of luck having a MacBook Pro that's basically useless.
Yep I have the POP (proof of purchase) showing the serial number so I can prove ownership just needing to know if cost and how long it takes.
That's good. I suspect that Apple will remove the firmware password for free. But don't count on it... like the other reply stated, give them a call first. You need to call them anyway to set up an appointment.
Just got back from apple store got it cleared no problem and no charge.
That's great. Apple still has the best customer service. Most other service centers want your credit card before they'll even talk to you. 
Nice that you were able to get that resolved. I've always had positive experiences at the apple store - sometimes it took a fair amount of waiting but in the end it was always a great experience.
OP wrote:
"Just got back from apple store got it cleared no problem and no charge."
Just wondering...
Did they request your proof-of-purchase before doing the reset?
If so...
... I'm guessing that without the PofP, they would have declined "the reset".
But... a good outcome is... a good outcome!
"Just got back from apple store got it cleared no problem and no charge."
Just wondering...
Did they request your proof-of-purchase before doing the reset?
If so...
... I'm guessing that without the PofP, they would have declined "the reset".
But... a good outcome is... a good outcome!
I had this done once and I was shocked what Apple considered as "Proof of Purchase", I sent them a screenshot of the eBay listing where I bought the MacBook and that was accepted. No other questions were asked, so make sure all your data is encrypted since the firmware passcode can be bypassed.