first crash after a month with iMac

Discussion in 'iMac' started by michel52, Sep 1, 2012.

  1. michel52 macrumors member

    michel52

    Joined:
    Sep 1, 2012
    #1
    Hi there everyone,
    a month ago i bought a new iMac 21,5 inch i5 quad core 4GB ram and today i had a first crash and i don't know what happend with my new iMac,but here is the crash report:




    1/09/12 18:55:14,405 DumpPanic[52]: com.apple.message.domain: com.apple.crashreporter.writereport.panic
    com.apple.message.signature: Kernel
    com.apple.message.signature2: UNBUNDLED |||
    com.apple.message.signature3: UNKNOWN
    com.apple.message.result: noop
    com.apple.message.summarize: YES


    i really want to know what the problem was and what can i do about it :confused:
    thanks
    Michel52
     
  2. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #2
    If you get a screen that looks like this:
    [​IMG]
    It's called a kernel panic. If it doesn't happen again, or very infrequently, you don't need to worry about it.
    If it does happen again, this may help:
     
  3. G51989 macrumors 68030

    G51989

    Joined:
    Feb 25, 2012
    Location:
    NYC NY/Pittsburgh PA
    #3
    I thought Macs " just work " :eek:
     
  4. michel52 thread starter macrumors member

    michel52

    Joined:
    Sep 1, 2012
    #4
    oke thank you for the info but i never knew or expect that a brand new iMac have this kernel panic or for windows BSOD possible!
    so i understand that not any software is perfect even apple OS X isn't .....
     
  5. old-wiz macrumors G3

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #5
    You need to look at the console log and post it here. There are people who can make suggestions from looking at the console log.
     
  6. michel52 thread starter macrumors member

    michel52

    Joined:
    Sep 1, 2012
    #6
    kernel panic iMac at 18:55 pm 1/9/2012

    Interval Since Last Panic Report: 146199 sec
    Panics Since Last Report: 1
    Anonymous UUID: 53F5DC26-31C0-4451-AA0D-7934506B23F5

    Sat Sep 1 18:55:14 2012
    panic(cpu 1 caller 0xffffff8028cb7b95): Kernel trap at 0xffffff8028c46084, type 13=general protection, registers:
    CR0: 0x0000000080010033, CR2: 0x00007fff5c20e1d8, CR3: 0x000000000d002017, CR4: 0x00000000000606e0
    RAX: 0xdeadbeefdeadbeef, RBX: 0xffffff7faaf05148, RCX: 0xffffff8036efd620, RDX: 0x0000000000000000
    RSP: 0xffffff80a8fda940, RBP: 0xffffff80a8fda940, RSI: 0xffffff7faaf05360, RDI: 0xffffff8034cd0000
    R8: 0xffffff803511dba0, R9: 0x0000000000000000, R10: 0xffffff8036efd620, R11: 0xffffff80a8fdb9d8
    R12: 0x0000000000000001, R13: 0xffffff803511dba0, R14: 0xffffff803511dba0, R15: 0xffffff8036efd620
    RFL: 0x0000000000010282, RIP: 0xffffff8028c46084, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x00007fff5c20e1d8, Error code: 0x0000000000000000, Fault CPU: 0x1

    Backtrace (CPU 1), Frame : Return Address
    0xffffff80a8fda5e0 : 0xffffff8028c1d5f6
    0xffffff80a8fda650 : 0xffffff8028cb7b95
    0xffffff80a8fda820 : 0xffffff8028cce4ad
    0xffffff80a8fda840 : 0xffffff8028c46084
    0xffffff80a8fda940 : 0xffffff8028d0f9a6
    0xffffff80a8fda950 : 0xffffff7faaf04021
    0xffffff80a8fda9b0 : 0xffffff7faaf0347b
    0xffffff80a8fdba30 : 0xffffff8028f40db1
    0xffffff80a8fdba90 : 0xffffff8028cf5666
    0xffffff80a8fdbae0 : 0xffffff8028d09311
    0xffffff80a8fdbb90 : 0xffffff8028cfbb09
    0xffffff80a8fdbc40 : 0xffffff8028cfc3e2
    0xffffff80a8fdbf50 : 0xffffff8028fe17da
    0xffffff80a8fdbfb0 : 0xffffff8028ccecf3
    Kernel Extensions in backtrace:
    com.avast.AvastFileShield(1.0.1)[A0A1FD97-2C58-7950-37D9-0CD538FAD375]@0xffffff7faaf02000->0xffffff7faaf07fff

    BSD process name corresponding to current thread: launchd

    Mac OS version:
    12B19

    Kernel version:
    Darwin Kernel Version 12.1.0: Tue Aug 14 13:29:55 PDT 2012; root:xnu-2050.9.2~1/RELEASE_X86_64
    Kernel UUID: 3005059E-270B-3B9F-940D-7A66C05DDC9D
    Kernel slide: 0x0000000028a00000
    Kernel text base: 0xffffff8028c00000
    System model name: iMac12,1 (Mac-942B5BF58194151B)

    System uptime in nanoseconds: 6009315625315
    last loaded kext at 18132150987: com.apple.driver.AppleBluetoothMultitouch 75.15 (addr 0xffffff7faa903000, size 77824)
    last unloaded kext at 156032141159: com.apple.driver.AppleUSBUHCI 5.1.5 (addr 0xffffff7fa95a0000, size 65536)
    loaded kexts:
    com.avast.PacketForwarder 1.3
    com.avast.AvastFileShield 1.0.1
    com.apple.driver.AppleBluetoothMultitouch 75.15
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AppleMikeyHIDDriver 122
    com.apple.driver.AGPM 100.12.69
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleHDA 2.3.0f2
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8
    com.apple.driver.AppleMikeyDriver 2.3.0f2
    com.apple.driver.AppleUpstreamUserClient 3.5.10
    com.apple.driver.AppleIntelHD3000Graphics 8.0.0
    com.apple.kext.AMDFramebuffer 8.0.0
    com.apple.AMDRadeonAccelerator 1.0.0
    com.apple.driver.AppleBacklight 170.2.3
    com.apple.driver.AppleSMCLMU 2.0.2d0
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager 4.0.9f8
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleLPC 1.6.0
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.ApplePolicyControl 3.2.6
    com.apple.driver.AppleMCCSControl 1.0.33
    com.apple.driver.AppleIntelSNBGraphicsFB 8.0.0
    com.apple.driver.AppleIRController 320.15
    com.apple.iokit.SCSITaskUserClient 3.5.1
    com.apple.driver.AppleUSBCardReader 3.1.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 34
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.2.1
    com.apple.driver.AppleUSBHub 5.1.6
    com.apple.driver.AirPort.Atheros40 600.70.23
    com.apple.driver.AppleFWOHCI 4.9.5
    com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
    com.apple.driver.AppleAHCIPort 2.4.0
    com.apple.driver.AppleUSBEHCI 5.1.5
    com.apple.driver.AppleEFINVRAM 1.6.1
    com.apple.driver.AppleACPIButtons 1.6
    com.apple.driver.AppleRTC 1.5
    com.apple.driver.AppleHPET 1.7
    com.apple.driver.AppleSMBIOS 1.9
    com.apple.driver.AppleACPIEC 1.6
    com.apple.driver.AppleAPIC 1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
    com.apple.nke.applicationfirewall 4.0.39
    com.apple.security.quarantine 2
    com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
    com.apple.driver.IOBluetoothHIDDriver 4.0.9f8
    com.apple.driver.AppleMultitouchDriver 235.27
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 2.3.0f2
    com.apple.iokit.IOAudioFamily 1.8.9fc9
    com.apple.kext.OSvKernDSPLib 1.6
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8
    com.apple.iokit.IOAcceleratorFamily 19.0.26
    com.apple.kext.AMD6000Controller 8.0.0
    com.apple.kext.AMDSupport 8.0.0
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.iokit.IOFireWireIP 2.2.5
    com.apple.iokit.IOSurface 86.0.2
    com.apple.iokit.IOSerialFamily 10.0.6
    com.apple.iokit.IOBluetoothFamily 4.0.9f8
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.2.0d16
    com.apple.driver.AppleSMBusPCI 1.0.10d0
    com.apple.driver.AppleHDAController 2.3.0f2
    com.apple.iokit.IOHDAFamily 2.3.0f2
    com.apple.driver.AppleSMC 3.1.3d11
    com.apple.driver.AppleGraphicsControl 3.2.6
    com.apple.iokit.IONDRVSupport 2.3.4
    com.apple.driver.AppleSMBusController 1.0.10d0
    com.apple.driver.AppleThunderboltEDMSink 1.1.8
    com.apple.driver.AppleThunderboltEDMSource 1.1.8
    com.apple.iokit.IOGraphicsFamily 2.3.4
    com.apple.driver.AppleUSBHIDKeyboard 165.5
    com.apple.driver.AppleHIDKeyboard 165.5
    com.apple.driver.AppleThunderboltDPOutAdapter 1.8.5
    com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
    com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOUSBHIDDriver 5.0.0
    com.apple.iokit.IOAHCISerialATAPI 2.5.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
    com.apple.iokit.IOUSBMassStorageClass 3.5.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
    com.apple.driver.AppleUSBMergeNub 5.1.5
    com.apple.driver.AppleUSBComposite 5.0.0
    com.apple.driver.AppleThunderboltNHI 1.6.0
    com.apple.iokit.IOThunderboltFamily 2.0.3
    com.apple.iokit.IOUSBUserClient 5.0.0
    com.apple.iokit.IO80211Family 500.15
    com.apple.iokit.IOFireWireFamily 4.5.5
    com.apple.iokit.IOEthernetAVBController 1.0.2b1
    com.apple.iokit.IONetworkingFamily 3.0
    com.apple.iokit.IOAHCIFamily 2.2.0
    com.apple.iokit.IOUSBFamily 5.1.6
    com.apple.driver.AppleEFIRuntime 1.6.1
    com.apple.iokit.IOHIDFamily 1.8.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 220
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.DiskImages 344
    com.apple.iokit.IOStorageFamily 1.8
    com.apple.driver.AppleKeyStore 28.18
    com.apple.driver.AppleACPIPlatform 1.6
    com.apple.iokit.IOPCIFamily 2.7
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    System Profile:
    Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f22
    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.70.23-P2P
    Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: ST3500418AS, 500,11 GB
    Serial ATA Device: HL-DT-STDVDRW GA32N
    USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 3
    USB Device: Photosmart 7400 series, 0x03f0 (Hewlett Packard), 0xb802, 0xfa120000 / 5
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 8
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2
    USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd130000 / 5
    USB Device: Apple Keyboard, apple_vendor_id, 0x0250, 0xfd132000 / 6
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3
     
  7. LPZ macrumors 65816

    Joined:
    Jul 11, 2006
    #7
    Uninstall your avast! virus protection software. It appears to be the culprit, and you don't need anti-virus software anyway.
     
  8. michel52 thread starter macrumors member

    michel52

    Joined:
    Sep 1, 2012
    #8
    oke, i remove avast
    thanks for the help :)
     
  9. pavl macrumors newbie

    Joined:
    May 31, 2012
    #9
  10. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #10
    I recommend that you avoid using Sophos, as it could actually increase your Mac's vulnerability, as described here and here.

    Mac OS X has built-in anti-malware protection. That, combined with practicing safe computing, is all you need to keep a Mac malware-free. For details:

    Mac Virus/Malware FAQ
     
  11. thestickman macrumors regular

    Joined:
    Nov 21, 2010
    Location:
    Jacksonville, FL
    #11
    FWIW:

    Last and only time I had a kernel panic was when the cpu fan quit working in my 2008 Macbook. YMMV of course. But I know a few mac owners who've been all mac as long as I who've never had a kernel panic.
     
  12. michel52 thread starter macrumors member

    michel52

    Joined:
    Sep 1, 2012
    #12
    so do you think that avast antivirus have also a virus or malware in the setup planted?
     
  13. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #13
    I'm not sure I understand your question.
     
  14. Atisha macrumors member

    Joined:
    Jun 11, 2012
    #14
    No offense, but the notion that Macs do not need antivirus apps and have "built-in" malware protection is exactly the type of egotism that will compromise your information.

    I thought the same thing, until someone tried ordering airplane tickets to China on my credit card a few years back. I didn't get the picture, I thought I entered my CC info into the wrong website. Then my WoW account got hacked. A family member of mine had a Norton subscription so I downloaded it from them, ran it, and it found malware. If you spend most of your day at your computer like I do then eventually you are going to install something stupid. In my case maybe a DRM removing app, video encoder, or who knows?

    Macs get viruses -- don't be completely ridiculous.
     
  15. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #15
    It's not egotism. It's a fact that practicing safe computing as described in the FAQ posted earlier will fully protect your Mac against every form of Mac OS X malware that has ever been released in the wild. 3rd party antivirus apps offer absolutely no protection that safe computing and the built-in anti-malware don't already provide.
    Giving your information to a phishing site has nothing whatsoever to do with malware.
    What malware, exactly? It was most likely Windows malware, which has no effect on Mac OS X.
    One of the primary rules of safe computing is not to install software from unknown/untrusted sources. No antivirus can protect against user stupidity.
    Name one.
     
  16. michel52 thread starter macrumors member

    michel52

    Joined:
    Sep 1, 2012
    #16
    and yet i still don't really know if Mac needs antivirus or not, and where do you know this that Mac has a in-built- anti malware and antivirus ?
    the one said yes mac needs antivirus, the other one said not necessary at all ....????
    :confused:
     
  17. forty2j macrumors 68030

    forty2j

    Joined:
    Jul 11, 2008
    Location:
    NJ
    #17
    Apple themselves push the cures to the known bits of malware via Software Update. This isn't opinion, it's fact.

    I've used this analogy elsewhere:
    Installing an antivirus program on a Mac is a lot like wearing full plate mail to a gun fight. It's not going to protect you against bullets any more than your street clothes are, it will probably even slow you down, and yet since you feel "protected" you're likely to get overconfident and run out and do something stupid.
     
  18. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #18
    Mac OS X Snow Leopard and malware detection
     
  19. michel52 thread starter macrumors member

    michel52

    Joined:
    Sep 1, 2012
    #19
    oke i read it and this is very clear about security, indeed mac have a built-in anti-malware protection so its not needed to install another anti malware program for mac .....
    thanks
    :)
     
  20. Atisha, Sep 4, 2012
    Last edited: Sep 4, 2012

    Atisha macrumors member

    Joined:
    Jun 11, 2012
    #20
    I did not give my information to a phishing site.

    I implied that I had some type of keylogger or spyware virus, which was how my CC and WoW login were compromised.

    Half the applications I open ask if I'm "sure you want to open this application [from the internet]?" I'm sure it is the same for most people. It is a BS disclaimer, common to both Windows and Mac OS since 2007, which means absolutely nothing and provides no protection in itself. It is ultimately up to the user's judgment what he/she considers a reliable app to install, and if you are installing multiple apps per week or day then the laws of probability are against you.

    Mac OS was unable to prevent my getting a virus nor detect it when these incidents occurred around 2009-2010, and the results could have been much worse than they were. That is a fact.

    "You DO NOT have a virus on your Mac!" is not a fact, it is post designed to shut up people who repost "do you think I have a virus??" Also, it is irrational Mac fan garbage aimed at categorizing an entire group of people who have been infected with malware, partly as a result of listening to ridiculous "facts" such as yours, as stupid.

    It is possible that in my case the spyware made its way into my OS before Snow Leopard came out, then the information it retrieved was used months later. It was still Norton which eliminated malware (I assume the spyware in question) from my OS, even after Snow Leopard was installed. I am just saying exactly what happened.
     
  21. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #21
    There are no keylogger or spyware viruses in the wild that can infect Mac OS X. The only keyloggers that run on Mac OS X require the user to actively install them. Read the FAQ I posted to understand the difference between a virus and a trojan.
    That warning is not the anti-malware I referred to that is built into Mac OS X since Snow Leopard. Read the link I posted.
    You can safely install as many apps as you like, as long as you're not foolish enough to get them from unknown/untrusted sources such as pirated software sites.
    You did not get a virus on Mac OS X. Period. There are none.
    Name one Mac OS X virus in the wild. Just one. I'll save you some time: there are none. The only Mac OS X malware in the wild is in the form of trojans, which can be avoided by practicing safe computing as described in the Mac Virus/Malware FAQ.
    A virus is only one form of malware. There is nothing in my posts or in the FAQ that suggests that there is no Mac malware in the wild. Understand the difference.
     

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