First DOA iPad?

thatisme

macrumors 6502
Original poster
Mar 23, 2010
485
106
United States
I picked up my reservation this morning at the local Apple store, and upon set-up, everything was fine, until I attempted to rotate the device... the screen did not rotate. I checked the rotate lock switch, and it was unlocked.

The Apple Genius looked it over, checked the switch and it still did not work... the Accelerometer must not have been functioning. So we locked the screen and tried to un-lock again, but the screen would not wake. The tech even tried a reset, but the device wouldn't come back on.... it had registered a 98% charge initially.

So, thankfully we hadn't left the store yet, and they swapped our my new iPad with a new one, and everything is now perfect.

I wasn't sure if anyone out there had also encountered the same or similar issues with their iPad???
 

jts387

macrumors newbie
Mar 20, 2010
3
0
My wife's came this morning and it has a bad LCD. Almost like it has scratches under the glass on the screen. It works fine but will need to be exchanged.
Otherwise it is very cool!
 

heathpitts

macrumors member
Jun 19, 2003
89
0
I worried about this happening to me as well. Thankfully mine is in perfect working order. Glad they replaced yours!
 

GregGebhardt

macrumors 6502
Feb 5, 2010
313
0
I freaked out when I thought the the comet trails on the home screen was a scratch. Mine is perfect.. The iPad is way better than I ever imagined. It will be revolutionary for sure. I feel sorry for my ThinKPad as it will see much less use!
 

ngenerator

macrumors 68000
May 12, 2009
1,835
0
USG Ishimura
I freaked out when I thought the the comet trails on the home screen was a scratch. Mine is perfect.. The iPad is way better than I ever imagined. It will be revolutionary for sure. I feel sorry for my ThinKPad as it will see much less use!
I almost freaked too, I thought the box was scraped against the side of the building, lol
 

ZBB

macrumors newbie
Mar 5, 2008
25
0
Mine appears to be DOA...

It will turn on, and asks me to connect to iTunes. It rotates, and responds to the power off button and rotate lock switch.

But when I connect it to by MBP, iTunes doesn't recognize it. When I plug it in to the power outlet, it doesn't indicate a charge. Using a different sync cable doesn't work either.

I called AppleCare, and they want me to take it in to an Apple Store. I have a 5:30pm Genius Bar reservation -- earliest was 4pm, but we're going to a baseball game this afternoon, and 4 was too early.

I'm guessing the dock connector or something with the USB is defective. Frustrating. I figured I'd be OK since my iPhone was DOA due to a bad accelerometer...
 

smithrh

macrumors 68020
Feb 28, 2009
2,471
845
iTunes 9.1 required!

You MUST have iTunes 9.1 for the iPad to be recognized.
 

ZBB

macrumors newbie
Mar 5, 2008
25
0
You MUST have iTunes 9.1 for the iPad to be recognized.
I realize that. I have iTunes 9.1 -- updated a couple days ago. I've even moved over a couple of ebooks into iTunes.

If it was just my computer, the iPad would charge when plugged into the wall. But it doesn't -- that's what indicated to me that it was a DOA iPad.
 

smithrh

macrumors 68020
Feb 28, 2009
2,471
845
I realize that. I have iTunes 9.1 -- updated a couple days ago. I've even moved over a couple of ebooks into iTunes.

If it was just my computer, the iPad would charge when plugged into the wall. But it doesn't -- that's what indicated to me that it was a DOA iPad.
Sorry - wasn't entirely directed at you, but at all the other people who haven't upgraded to 9.1 and click on this thread at some point...

:)
 

ZBB

macrumors newbie
Mar 5, 2008
25
0
Sorry - wasn't entirely directed at you, but at all the other people who haven't upgraded to 9.1 and click on this thread at some point...

:)
That's fair... I should have mentioned that I had iTunes 9.1...
 

krimedog

macrumors member
Jul 1, 2007
79
0
I almost freaked too, I thought the box was scraped against the side of the building, lol
Me too. What idiot decided to use that picture as default. I only realized it after taking a screen shot and suddenly the "scratches" moved.
 

ZBB

macrumors newbie
Mar 5, 2008
25
0
Mine appears to be DOA...

I called AppleCare, and they want me to take it in to an Apple Store. I have a 5:30pm Genius Bar reservation -- earliest was 4pm, but we're going to a baseball game this afternoon, and 4 was too early.
Genius confirmed it was a DOA iPad... Replaced with one that works...
 

SeanZy

macrumors 6502a
Dec 29, 2008
843
91
My wife's came this morning and it has a bad LCD. Almost like it has scratches under the glass on the screen. It works fine but will need to be exchanged.
Otherwise it is very cool!
lol it is the background image that makes it look like that
 

Poeticashes

macrumors member
Jun 23, 2008
70
0
I didn't really have a DOA...but I had a few LCD fractures under the glass and Apple happily exchanged it out.
 

Silvereel

macrumors 6502
Jan 19, 2010
349
1
My wife's came this morning and it has a bad LCD. Almost like it has scratches under the glass on the screen. It works fine but will need to be exchanged.
Otherwise it is very cool!
Sounds a lot like my first iPod touch. As far as the comet trails on the box and hone screen some people mentioned, i got worried, too! I want to keep my box mint, for no real reason but sheer love.