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macrumors 6502
Original poster
Oct 1, 2012
Bronx, NY
I had a pleasant first experience with the Genius Bar yesterday. I took my 5s after noticing a click on the top right corner of the screen. They replaced the phone the model of the old phone was ME323LL/A made on October and the one they gave is NE296LL/A made on September in a white box.

Looking at this phone it looks like it was taken out of a brand new box no nicks or scratches...

I did noticed something with the home button not sure if it's loose a bit or something. I'm probably not gonna know why this phone was returned...


macrumors 6502a
May 9, 2012
The phones they give you are all refurbs. They are, in my opinion, as good as getting a new one. I have had this with my old 3GS (kept crashing), and a 5 (power button failure).


macrumors Penryn
Aug 31, 2011
Refurb or new. There's a mix in those white boxes. But, refurbs are the same as new.

When an iPhone is returned they test all the parts. Any part that fails is replaced. They automatically, replace the case.

Once it's done, the refurb goes through the same QC checks that new phones do.

In short, Apple does not take your return, polish it up and put it in a white box. There's a procedure that's followed. Since all of this is done somewhere else and the iPhone gets a new case (and new parts) it'd be impossible to follow a return.


macrumors Penryn
Aug 31, 2011
I actually prefer buying refurbished rather than new. The cost is much cheaper.
You can't buy a refurb direct from the Apple store. Online maybe, at a certain point, but not at the Apple store.

Apple replaces with refurb/new, but only sells new.
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