In the third year of ownership, I realized that the cracked case was a known issue and got it repaired. Three cases, two hard drives and a lot of attitude from Apple later, I still have issues. There is NO lemon policy at apple. Call who you want, they don't care if you have a lemon. Apple just hopes your problem will expire with your warranty. Buyer beware, hundreds of thousands of crackbooks are out there and unfixed!