First Mac Repair?

[JavaWizKid]

My mac is going in for repair, it's my first time and I'm unsure what to do. Do I need to package it in its original box? Do I need to label it? Put apple's stock ram back in?

Thanks

 

[miles01110]

They should send a box.

 

[harperjones99]

My mac is going in for repair, it's my first time and I'm unsure what to do. Do I need to package it in its original box? Do I need to label it? Put apple's stock ram back in?

Thanks

I would put the stock Ram/HD in just to avoid having to get them back in the event they replace something especially the whole laptop.

 

[JavaWizKid]

I'm taking it to a local store, they wont send a box.

 

[miles01110]

oh, then you just take it in.

 

[JavaWizKid]

oh, then you just take it in.

I know but how do I protect it and do I need the power cable?

 

[miles01110]

If you're not shipping it just carry it in your laptop bag or whatever. The repair shop isn't going to rough it up.

 

[JavaWizKid]

Do they keep the bag while it's in repair?

 

[cytoxyn]

No the bag is for your transport to and from the store only. They have two hands that can transport it from there.

 

[ColeUK]

Can I ask why you are sending the iMac away?

 

[JavaWizKid]

It's a MBP not an iMac and the superdrive is broken. I could easily fix it but I'd void my warranty + it's a free repair so hey

 

[ColeUK]

Yeh I meant mac, hope your not parted for too long! lol

I would consider putting stock RAM back in too, to protect the warranty further, at least read the Apple Warranty T&C's to see if they could make it an issue? Depending on the warranty? The one year limited warranty T&C's is below.

http://store.apple.com/uk/browse/home/specialdeals/worldwidewarranty_popup

 

[Techhie]

Yeh I meant mac, hope your not parted for too long! lol

if they were quick about it they could have it back in 20 minutes, but my guess is 1-3 days