I recently spent (i.e this evening) over 1.5 hrs on the phone with Apple technical support. I am not one to usually call support but here was the issue. I was having trouble with my system around three days ago and decided to wipe the 2011 MBA after making a TM backup. After wiping the main partition I could not restore the OS via the Recovery HD option due to an error message. "What the heck I thought, why not use the newfangled internet recovery feature." I wiped everything and made one new partition on the MBA in the sig. It starts internet recovery, I connect to my WiFi and BOOM....nothing happens. Wait for it....nothing. Globe spins, network selection choice with full bars, then...nothing. After trying this forever and browsing the web for a solution I call Apple technical support to see if something needs changed with my router/network settings (firewall/ports/etc). They finally decide after 1.5 hours that I have three options. 1. Take it to an Apple Store for reinstall (nearest one is 2.5hr drive) 2. Send it in to them for reinstall (at least 1 week turn around without my main laptop) 3. Pay them for a full Lion reinstall disk and they would send it to me so I could do it myself. I could not believe what I heard. I sat on the phone with you for that long and you offered me that? I clarified with the rep that since Apple chose not to include re-install media with the laptop and decided to implement a new "recovery feature" that was not working correctly I must now pay again for an OS on a system that I already bought an OS for? She confirmed my statement. Ultimately I decided to send it in (now I have to wait for a box). I have usually had excellent service from Apple but this really irritated me. Sorry for the long rant.