First time Mac user with horrid WIFI issues.

Discussion in 'MacBook' started by BIGGRAY, Jul 27, 2017.

  1. BIGGRAY macrumors newbie

    Joined:
    Jul 27, 2017
    #1
    Hello all. I am having terrible WIFI issues with my 2017 MacBook. I constantly lose WIFI internet access. It shows that its still connected but all traffic stops. When I click on:

    WIFI icon > Open network preferences > Assist me...> Diagnostic

    I get to a page where there is shows Network Status on the left with 6 dots, either green/orange/red. Usually these are all green. When I have the WIFI drop outs, Wifi, Wifi Settings, and Network Settings are all green. ISP, Internet, and Server are all red. Under ISP is always says ISP failed.

    This will happen on my home networks, work network, mobile hotspot, public networks. Doesn't matter what I am connected to.

    I have scoured the web for solutions. I did two different types of resets where you hold down buttons while turning on the laptop to clear out different caches. I created a new location with altered DNS and MTU settings.

    I have used the connection monitor to create diagnostic files. After all of this didn't work, I took the laptop into an Apple Store to have them look at it. The tech did everything that I had already done and then told me he really couldn't make use of the diagnostic files. He recommended the laptop be replaced.

    So the past 1.5 weeks I have been using the new laptop and lo and behold the same issue is here. The only changes made so far to this laptop was installing Microsoft Office and Diablo 2: LOD. I also linked my dropbox and google drive.

    I am at my wits end. I have to return this thing by Saturday to get my money back or I will be stuck with it.
     
  2. Buerkletucson macrumors 6502

    Buerkletucson

    Joined:
    Sep 12, 2015
    #2
    Hard to troubleshoot without actually looking at it but it sure doesn't make sense that (2) different laptops are having the exact same issues.
    If the 2017 Macbooks are having WiFi issues I'm sure it would of been widespread news by now.

    I'd try restoring it to factory (Command+R on reboot) and then and try using it a few days and slowly add your programs to see who's the culprit.
    Office has never been 100% smooth on any Mac for me. :cool:
     
  3. BIGGRAY thread starter macrumors newbie

    Joined:
    Jul 27, 2017
    #3
    Well I reformatted and still didn't work. The only thing I can assume is causing the issue is the bluetooth. I have an Apple keyboard and Logitech Anywhere 2s mouse connected. Even if I can disable bluetooth to fix the wifi issue, what good is this laptop then?
     
  4. tom vilsack macrumors 68000

    tom vilsack

    Joined:
    Nov 20, 2010
    Location:
    ladner cdn

Share This Page