Fix or Replaced ? Please help

Discussion in 'Buying Tips and Advice' started by Kittychan, Apr 1, 2008.

  1. Kittychan macrumors regular

    Joined:
    Feb 13, 2008
    Location:
    Wellington, New Zealand
    #1
    Hi all

    I just got my iMac less than a month but from the very first day I had to send it for service due to the speakers problem.

    Then I have had 2 Kernel panics without reasons.

    So my question is should I get my imac fixed or replaced ?

    They offered me 2 options. I love my mac apart from the speakers issues that annoy me from time to time, but the screen has no gradient and dead pixel issue.

    Please let me know. Is it a good bet to get my imac replaced with a new one and then I would have a perfect screen ?


    P.S. I cannot check my screen now because Macrumors gone black and white :)

    Cheers :)
     
  2. forafireescape macrumors 6502a

    forafireescape

    Joined:
    Jan 16, 2008
    Location:
    NJ
  3. Kittychan thread starter macrumors regular

    Joined:
    Feb 13, 2008
    Location:
    Wellington, New Zealand
    #3
    I have checked on this board and it seems that the screen issue on iMac has been solved. Is that true?

    If I get my imac replaced I will need to wait for another 3 weeks !!! :eek:
     
  4. scienide09 macrumors 65816

    scienide09

    Joined:
    May 5, 2007
    Location:
    Canada
    #4
    If you're already having a couple repairs on a relatively new machine, it may be there's more going on inside that you know. Could be a lemon.

    Replace.
     
  5. themoonisdown09 macrumors 601

    themoonisdown09

    Joined:
    Nov 19, 2007
    Location:
    Georgia, USA
    #5
    I would replace. When I first got my new iMac, I had backlight bleeding. I took it to an ACSP and they tried to fix it, but the problem was still there. I called Apple and they replaced it for me, plus they credited me $150 for the trouble (their idea, not mine). I've had no trouble with the replacement iMac.
     
  6. Kittychan thread starter macrumors regular

    Joined:
    Feb 13, 2008
    Location:
    Wellington, New Zealand
    #6
    150 Dollars would be sweet. I sent Apple and email that is it possible that I just upgrade my mac and pay little extra cost. I don't think I will get it though just try my luck
     
  7. Abstract macrumors Penryn

    Abstract

    Joined:
    Dec 27, 2002
    Location:
    Location Location Location
    #7
    Are the speakers a widespread problem amongst new iMac users? In your post, you mentioned it as "the" speaker problem, not "a speaker problem". I'm not asking you to be a pain. It's a genuine question.

    If it's a general, widespread problem, then I wouldn't worry too much about the problem. It's probably not related to the kernel panics. You can get kernel panics from lots of things, even your RAM. However, I don't know if you can have problems with kernel panics because of your speakers. ;)

    If "the speaker problem" isn't a widespread, well-known iMac issue, then maybe there is something wrong with your iMac internally, and a new iMac is the best solution for you.
     
  8. Kittychan thread starter macrumors regular

    Joined:
    Feb 13, 2008
    Location:
    Wellington, New Zealand
    #8
    I think some of the iMacs have the speaker problems that might not be related to the speakers themselves, but the logic board or audio board. According to the Apple care technician, they said the kernel panic could be related to the problem that I can notice from the speaker.

    First it is not normal to have a kernel panic from the first day I received the iMac and second it happened again 30 mins later.

    I am sorry English is not my first language. A is for general stuff and The is for specific stuff right ???? I could be wrong :confused:
     

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