**Fixed** Getting the Sky+ App to Work!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by wedmonds, Jun 5, 2009.

  1. wedmonds macrumors newbie

    Joined:
    Jun 5, 2009
    #1
    Hi People,

    I was having a problem with this and from a search on the web I found that allot of other people were having the same issue.

    I downloaded and followed the instructions for getting the SKY+ App to work but despite have done everything on the sky box and on the phone it was still saying that it was not setup for remote record.

    Problem
    The issue for most people seems to be that they created an account on Sky.com some years ago but forgot they had it. I already had one and created a new one as I had done exactly that. Here lies the problem.

    Fix
    You need to set your account to be the primary account on sky.com as follows:

    In order to use the Remote Record service on Sky.com/Sky Mobile, you will need to amend your username wedmonds1 from a Guest account to a Primary account. Please follow the procedure detailed below:



    Login into www.sky.com/mysky with your guest username

    Click “upgrade my account” under the billing section on the left.

    You will now be asked for your house number and postcode.

    Now please enter your viewing card number.

    You should now have a message stating that you’re the primary user.

    That is it!.... You can not remote record from your phone or via their website (instructions below)

    After completing the steps above, to send a Remote Record request via Sky.com

    From the Sky.com homepage select the ‘My Sky’ tab
    You may be prompted to login to your Sky.com profile again.
    Select ‘TV Listings'
    Browse the TV Listings and select the programme you wish to record
    Select 'Remote Record' and confirm 'Yes' you wish to send the recording request
    I confirmation message will be displayed to confirm the recording has been sent.

    Hope this helps!

    Kind regards

    wedmonds
     
  2. Mr Skills macrumors 6502a

    Mr Skills

    Joined:
    Nov 21, 2005
    #2
    Thanks very much! I set this up for my parents and have been having the exact same issue. Next time I'm at their house I'll get the sky card number and fix it! Very thoughtful of you to start this thread for anyone who searches for the problem.

    By the way, I think you meant to say "you can now record", rather than "you can not record" :p

    Thanks again! :D
     
  3. wedmonds thread starter macrumors newbie

    Joined:
    Jun 5, 2009
    #3
    Cool :)
    I was convinced it would help someone and this looked like a great forum to post on.

    The more I think about it the more it made sense.

    I use wedmonds as a username most times and when I went to log onto Sky site it said it was already in use.... Strange i thought but possible.

    It turns out I created it about 4 years ago! as I never really did anything on Sky website.

    Good spot on the NOT :) Cannot edit it for some reason now :(
     
  4. Peruvian macrumors regular

    Peruvian

    Joined:
    Jun 10, 2006
    Location:
    U.K.
    #4
    This was the part i needed... now it works....
     

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