Fixing creaky 2017 MBP would I void warranty?

Discussion in 'MacBook Pro' started by snerkler, Nov 8, 2017.

  1. snerkler macrumors 6502a

    Joined:
    Feb 14, 2012
    #1
    My new touch bar 2017 MBP case creaks (not the screen hinge) and I've read on here that it can be fixed by removing the screws from the bottom of the case and retightening making sure they're all even. If I did this would it void warranty (in the UK), would apple be able to tell the screws have been adjusted?

    If I'm fine to do this what size pentalobe screwdriver do I need? I've got the T6 but that's too big.

    Cheers.
     
  2. Samuelsan2001 macrumors 604

    Joined:
    Oct 24, 2013
    #2
    No opening the case doesn't void the warranty, just make sure you do it in a dry place where moisture can't trip the moisture sensors, that will void your warranty.
     
  3. snerkler thread starter macrumors 6502a

    Joined:
    Feb 14, 2012
    #3
    Thanks for the info. Any idea what size pentalobe I need?
     
  4. simonmet macrumors 68020

    simonmet

    Joined:
    Sep 9, 2012
    Location:
    Sydney
    #4
    It’s a good idea to open the case to clean out dust once a year or so.

    Be careful not to over-tighten the screws or you’ll risk stripping the hole. Also, when removing, organise the screws so each goes back in the same hole. Some are different lengths.
     
  5. snerkler thread starter macrumors 6502a

    Joined:
    Feb 14, 2012
    #5
    Thanks, good info. I used to open up my older MBP to clean it etc but that did have user replaceable parts etc so knew I was OK to open that one.
     
  6. simonmet macrumors 68020

    simonmet

    Joined:
    Sep 9, 2012
    Location:
    Sydney
    #6
    It’s still ok. Just follow precautions and use common sense. Make sure it’s off; avoid touching chips; ground yourself. Etc etc.
     
  7. Fishrrman macrumors P6

    Fishrrman

    Joined:
    Feb 20, 2009
    #7
    I wouldn't take this chance on a 2017 MBPro.
    If you break something -- they aren't going to honor the warranty.
    It seems I recall reading (right here at macrumors) that it's more difficult to get the back off on the new-design MBPros.

    If you're dissatisfied, take it to Apple and have them correct the problem.
    Isn't that what the warranty is for?
     
  8. snerkler thread starter macrumors 6502a

    Joined:
    Feb 14, 2012
    #8
    It is what the warranty is for, it's just that the nearest apple is a bit of a hassle to get to.
     
  9. Conutz macrumors regular

    Conutz

    Joined:
    Oct 24, 2014
    Location:
    Joburg
    #9
    Bit of hassle vs. no warranty...no brainer. Schedule a visit to Apple when you’re going to be in the vicinity and leave with it in the meanwhile.
     
  10. snerkler thread starter macrumors 6502a

    Joined:
    Feb 14, 2012
    #10
    You’re right, although I’m not sure how I’d damage anything simply by loosening the case and retightening tbh. I took the back off my old one, and changed the hard drive and RAM and it was still fixed under warranty, BUT this did have User replaceable parts.
     
  11. snerkler thread starter macrumors 6502a

    Joined:
    Feb 14, 2012
    #11
    Quick update. I spoke to Apple and they informed me that loosening and retightening the screws will not void warranty as long as I don’t open up the case itself. Not sure how they’d no the difference but I’ve no need to take the back off anyway so have ordered a pentalobe screwdriver in the hope I can fix the creak.
     
  12. hallux macrumors 68030

    hallux

    Joined:
    Apr 25, 2012
    #12
    I've opened these. While possible to open in-home, I've used the actual designed tools and it's no easy task.

    THIS ^^^ Taking my reply to the quote above into consideration, so much this if you're considering opening the case while in warranty...
     

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11 November 8, 2017