Flashing "ribbon" on top of screen

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Jmacj, Mar 13, 2016.

  1. Jmacj macrumors newbie

    Jmacj

    Joined:
    Oct 13, 2011
    #1
    My wife has an iPhone 6 Plus. She has been getting a flashing white "ribbon" across the top of the screen. When this happens the whole screen stays lit, but does not work. there is no response to anything we try to do.
    We have restored and restored as a new phone and the same thing keeps happening. Anyone else had this error or know what is going on?
    thanks
     

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  2. chscag macrumors 68000

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #2
    Is her phone still under warranty or Apple care extended warranty? Take it on in to your local Apple store genius bar and have them check it out. It sounds like a malfunction within the phone.
     
  3. shftoptk macrumors member

    shftoptk

    Joined:
    Feb 25, 2016
    Location:
    USA
    #3
  4. Alexrat1996 Suspended

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #4
    take it to apple if there no apple care on it consider upgrading to the 6s plus
     

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