For iphone4s replacement unit, is it new or refunished?

Discussion in 'iPhone' started by kjay80, Feb 15, 2012.

  1. kjay80 macrumors regular

    Joined:
    Jul 4, 2011
    #1
    I plan to get my iphone 4s exhanged due to yellow screen with light breeding bad on top of the screen plus bad home button.
    and i am curious to know if i would get a brand new or a refunished unit?
     
  2. Kyotoma macrumors 68000

    Kyotoma

    Joined:
    Nov 11, 2010
    Location:
    Carnegie and Ontario
    #2
    It'll be a refurb. It's very rare that they have you a brand new phone unless you've repeatedly had problems with the refurbs. It's extremely unlikely that you'll have an issue with the refurb though as they are very stringent in their refurbishing process. Each refurb gets a new front, back, steel band, and battery.
     
  3. kjay80 thread starter macrumors regular

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    Jul 4, 2011
  4. s1ns macrumors newbie

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    Nov 20, 2011
    #4
    How do you know it gets new front back and steel band? My iphone 4 replacements always had a nick over the steel band and the genius wouldnt exchange it over a scratch:mad:
     
  5. Kyotoma macrumors 68000

    Kyotoma

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    Nov 11, 2010
    Location:
    Carnegie and Ontario
    #5
  6. rockyroad55 macrumors 601

    rockyroad55

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    Location:
    Phila, PA
    #6
    True, but at least they replace the internals.
     
  7. Daveoc64 macrumors 601

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    Jan 16, 2008
    Location:
    Bristol, UK
    #7
    I've posted this before on these forums in similar threads:

    "Refurbished" isn't really the correct term to use.

    Apple gives out "Remanufactured" iPhones. It sounds like marketing fluff, but it's actually quite different from refurbishing a device.

    Apple basically takes a faulty iPhone (like you might do with a device you were going to refurbish), but they put all of the working components into a new external case (so it should have NO cosmetic damage or wear/tear) and fit a new battery into the device. Any faulty components are not transferred and the device is thoroughly tested.

    Generally with a refurbished device the manufacturer only fixes whatever was broken in the original device, meaning that you end up with a battery that might be in poorer condition or a device that has cosmetic damage from the previous owner.

    Apple tends to have quite high satisfaction rates with these replacement devices because of this

    Note that this applies to replacements obtained from Apple Support - either over the phone/internet or in an Apple Store.
     
  8. zigzagg321 macrumors 6502

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    Oct 7, 2011
    Location:
    the wire
    #8
    If the replacement phones are refurbs, then how were there 4S replacement phones in the black boxes on 4S launch day?

    Service replacements are NOT refurbs.
     
  9. Kyotoma macrumors 68000

    Kyotoma

    Joined:
    Nov 11, 2010
    Location:
    Carnegie and Ontario
    #9
    Simple: Apple acquired these from the remanufacturing process. Not every iPhone made passes quality control the first time.
     
  10. Daveoc64 macrumors 601

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    Jan 16, 2008
    Location:
    Bristol, UK
    #10
    The initial batch of replacement models are usually new phones that have been put aside solely to give out to people as replacements.

    Apple obviously knows that some people will have issues from day one and that they clearly can't wait until enough are sent back and remanufactured.
     
  11. Rocko1 macrumors 68020

    Rocko1

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    Nov 3, 2011
    #11
    Aren't the serial numbers different on the refurbished phones?
     
  12. MrKennedy macrumors member

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    Aug 8, 2011
    #12
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A406 Safari/7534.48.3)

    It doesn't bother me that Apple hands me a refurb/remanufactured device. I had my 4S replaced last week and I couldn't be happier. There is a small mark in the white plastic between the glass and the antenna, but that's a small annoyance I'm willing to deal with. The overall construction is much better than my original and the phone doesn't shut off on its own!

    I wouldn't complain too much about the refurb they had you at the genius bar. What other phone manufacturer freely swaps out devices?
     
  13. zigzagg321 macrumors 6502

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    the wire
    #13
    Apple says that there could be up to 2 but no more than 2 previously used INTERNAL parts on a service replacement device. BUT, the mass of them are new, and the chances of getting a device that has ANY used parts in it is slim.

    Call that whatever you want, but its not fit to call it refurbished. Refurbished means that the entire device was owned by someone else before you basically, and the service replacement phones do not fit this guideline.

    In any case, no other phone maker gives out whole unit replacements for free like apple does, so to complain about the process is pretty stupid. Your old phone didn't work... here another one that does... oh BOO HOO.

    sheesh.
     
  14. Rocko1 macrumors 68020

    Rocko1

    Joined:
    Nov 3, 2011
    #14
    Wrong. There are no refurbishing guidelines or standards or definition that all companies follow. Most refurbished items are returned items that are tested, faulty parts replaced and made to look new as cheaply as possible-new outer casing, etc. Problem is the refurbing a lot of times is bid out to the lowest bidder. This is how many bugs or faulty parts pass the refurbishing process. If a part is not DOA most likely it won't get replaced.
     
  15. zigzagg321 macrumors 6502

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    #15
    Never said all companies follow anything... just what Apple's standards are.
     
  16. Rocko1 macrumors 68020

    Rocko1

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    Nov 3, 2011
    #16
    You defined refurbishing, there is no standard.
     

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