For ll those wanting their *NEW* address as their Apple ID

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by James Godfrey, Oct 13, 2011.

  1. James Godfrey macrumors 6502

    Oct 13, 2011
    Hi all,

    Just received an email back from support, and they have said the following in regard to using our new accounts as our apple ID's primary email (and not an alternative email):

    Dear James,

    Welcome to iTunes Store Customer Support. My name is Saptarshi and I will be glad to assist you today.

    I'm glad to hear you recently got a MobileMe account, and I understand you'd like to use your new MobileMe account name as your iTunes Store account name. I realize the importance of your request. Let me check what information I can provide regarding this.

    James, please note that as of now it is not possible to merge or convert your iTunes account with or to your MobileMe Account as both are two independent Apple IDs. Each Apple ID must be unique.

    You cannot use the account to rename your iTunes Store account, as they both are individual Apple IDs.

    If you create a new iTunes Store account with the MobileMe ID as the account's email address, it will be separate from your current iTunes Store account. They will have separate purchase histories, and you won't be able to transfer purchases from one account to another.

    I want your iTunes Store experience to be as enjoyable as possible, so if you have any questions, concerns, or need any additional assistance with this matter, please don't hesitate to reply to this email.

    Thank you for choosing the iTunes Store as your source for entertainment. We truly appreciate your interest in the iTunes Store. Have a good day!


    iTunes Store/Mac App Store Customer Support

    I cant see how this can ring true in my opinion as both my email address and my email address both log into the same account, I think to be honest the question asked is being avoided for some unknown reason.

  2. jdguggs10 macrumors member


    Aug 7, 2011
    Just left an Apple Store

    It is true. An employee and I were trying to work though the issues for about half an hour before we both just gave up. Yes, it seems wrong, and shouldn't be the case.

    I took his card and agreed that I would stay in touch with him in case something changes or he hears of a solution.
  3. James Godfrey thread starter macrumors 6502

    Oct 13, 2011
    Thanks for letting me know, so even the staff of apple are confused about this situation... I think that something has gone wrong here somewere along the line... as it is impossible that they are seperate Apple ID's at the end of the day addresses are jus the same as any other email addresses and should be able to be used as a primary email address/apple ID.... there is nothing preventing customers to create another email address with hotmail or gmail and using that as there Apple ID so why this is holding true for email addresses is beyond me.

    Quite frustrating tbh.


    Further to this, if what Apple customer service are saying is true that means they have basically just merged two apple ID's together which they say is not possible at this time.... sort of contradicting what the are saying. (current apple ID) (is a seperate apple ID according to customer services)

    they both log into the same iTunes account, doesnt that mean they have just merged two apple ID's????

  4. James Godfrey thread starter macrumors 6502

    Oct 13, 2011
    Just to see if my email is in fact an apple ID I ran a search for it via the Apple ID page and it has come with:

    No Apple ID found.

    We can't find an Apple ID matching the information you provided. You may have entered a name that doesn't exactly match our records. Try again

  5. jdguggs10 macrumors member


    Aug 7, 2011
    To help with the understanding...

    You have created a MobileMe email address, which is different from an Apple ID.

    And yes, I can also log into my Apple ID with my @gmail & @me addresses. While it is not exactly merging accounts, you point still stands. The current policy is a huge failure and Apple is going to need to back down from their current stance, which is to have multiple accounts.
  6. idkmybffjon macrumors member

    Jun 15, 2011
    this is a huge annoyance for me. both my email and my free iCloud email will login to the same apple id account, but yet i cannot remove my verizon email and let the be primary.

    further more, if you create a new apple id setting up iCloud today, you get the option to make your email your apple id.

    so old users are just screwed?

    such a huge huge annoyance.
  7. James Godfrey thread starter macrumors 6502

    Oct 13, 2011
    Could be a ploy to make us all get new Apple ID's, and thus Apple will relish in us all re-purchasing apps, when we get sick of logging into old accounts to update them... is this confirmed that if you open up a new apple ID it will allow you to use your new email as your apple id????
  8. Claefer, Oct 13, 2011
    Last edited: Oct 13, 2011

    Claefer macrumors regular


    Jun 1, 2011
    I thought my ID would also act as a new Apple ID but it's tied to an old Apple ID. Why can't Apple just create one ID to rule them all? Jesus.
  9. HiRez macrumors 603


    Jan 6, 2004
    Western US
    I think currently the only way to do it is to completely delete your current AppleID, then re-create it. But of course you're going to lose your entire purchase history that way. If you only have a few apps purchased, it might not cost you that much. Especially if you want iTunes Match, which should, in theory, obviate the need to retain your music purchases from that account.

    But yeah, it's far from ideal and frustrating. They really need to fix this because there's a lot of people who are confused and getting angry about something that really does not seem like it should be a huge technical hurdle for a company like Apple. I've got to think it has something to do with rights-holders (music and video) holding things up and trying to extract additional fees, but I dunno, maybe it's just Apple being lazy/stubborn. There really is no good excuse.
  10. hafr macrumors 68030

    Sep 21, 2011
    When you say "new" address, you're talking about iCloud, right? The support is talking a MobileMe account. Could there be a misunderstanding that causes the statement that the address is a separate Apple ID?
  11. JayDH macrumors 6502

    Jan 20, 2008
    I have the same problem: an old Gmail Apple ID with my purchase history and a new Apple ID for iCloud.

    I decided to see what happens if I use the ID for everything (including the stores) on my iPhone. Nothing! All my apps still work fine. When I upgrade apps purchased with my other ID< it just asks for the password for that account in stead of my account. So, it appears you can just use from here forward.

    Anyone have other experiences?
  12. quasinormal macrumors 6502a

    Oct 26, 2007
    Sydney, Australia.
    My ID is my Apple user name. This has been for a couple of years though.
  13. hafr, Oct 13, 2011
    Last edited: Oct 13, 2011

    hafr macrumors 68030

    Sep 21, 2011
  14. James Godfrey thread starter macrumors 6502

    Oct 13, 2011
    We have an update from another user, he has phoned them and they are being bombarded with calls regarding this and the ability to merge multiple ID's and said with call volumes like it will raise eyebrows, fingers crossed!
  15. idkmybffjon macrumors member

    Jun 15, 2011
    yes i created one for my mom on her iMac via 10.7.2

    in the iCloud pref pane i clicked new apple id and it said "would you like to use a free email as your apple id"
  16. James Godfrey thread starter macrumors 6502

    Oct 13, 2011
    I think this is wrong, basically trying to force people into creating new accounts....
  17. idkmybffjon macrumors member

    Jun 15, 2011
    i think the issue is honestly more of a legacy MobileMe problem. the apple id system thinks our emails are mobile me accounts
  18. James Godfrey thread starter macrumors 6502

    Oct 13, 2011
    Quite possibly, still doesnt explain why there isnt an option to make alternative email addresses into primary ones.
  19. idkmybffjon macrumors member

    Jun 15, 2011
    i completely agree. all of my friends are currently upset over this. our only hope is to make enough noise and hope this gains some traction.
  20. iLog.Genius macrumors 601


    Feb 24, 2009
    Toronto, Ontario
    This. I had to create a new e-mail for iCloud because the old one won't work.
    My .Mac e-mail was and I should've had when I setup iCloud but now I had to setup a new e-mail I thought I would still have my but that isn't the case. I don't know what happened.
  21. at2wells macrumors newbie

    Oct 28, 2009
    Zed Zed 9 Plural Zed Alpha
    Count me in on this. To this point Im not entirely sure what has happened. somehow my set as my primary iCloud account. once I figured this out i switched my iPhone and iMac over to my apple id, which is Now I have all my music and crap "in the cloud" but now my email account is missing when I open mail on my Mac. When I go to system preferences ---> iCloud on my Mac and enable the Mail & Notes it asks me to set up a email address. When I enter my information, naturally, it says the name is is ready taken.

    So here is where I am. I have my music et al. in the cloud and can access it just fine with my current setting. But I have no mail. Conversely I could switch it all back around and have my mail, but no contacts, calendars and all that jazz.

    Not a very good set of choices. Frankly for the first time in my 5 years as an Apple buyer I am pretty upset at this whole situation. I had heard a lot about this "merging" in the weeks leading up to yesterday and thought to myself "what could those people possibly need that for" and dismissed it as some sort of uber tech or uber geek type of thing. Well, guess what? The joke is on me. Here I am, apparently stuck, with Apple pretty much having told me before the release to go "F" myself, were not merging id's.

    If Im over-looking something and there is anything at all that could be done to remedy my situation I would greatly appreciate any help that could be rendered.
  22. toetactic macrumors newbie

    Oct 13, 2011
    Apple really have to fix the bug that unables users to change the primary email address of their Apple ID. In my case I have an exclamation mark in a yellow triagle telling me I should make my Apple ID email address the primary email address for the account. Except that's not possible! Nothing happens when you attempt to do that. Apparently the bug occurs when you have a as primary email address for your account. It's also possible to have this address as a different Apple ID, while it's also this same Apple IDs primary email address, which really messes up iCloud and related services. Currently my Apple ID has no email address associated with it, which should not be possible. It's not possible to fix either. I've found numerous posts about this in different forums, so it's safe to say it's been buggy and messed up for quite some time. Really un-Apple-like.

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