I have had my iphone for about a month was pretty happy with it. I was even ambivalent about the price cut. Today I connected the phone to the charger and it became very hot and shut off (I immediately disconnected it) The phone continued to heat up and immediately the screen went black (and no this phone is not unlocked and not hacked). I waited I a couple of hours for the phone to cool off and phone still would not turn back on. After being turned away from the ATT store (I was told immediately "go to the APPLE store), I immediately headed midtown NYC. I then went to the Apple store(Fifth Avenue) and was told there would be nothing that could be done for me today and set up and an appt for the ipod/iphone bar TOMMORROW. Also every odd, the conceriges are usually pretty nice, but this was person very short and rude. I was also told there is no loaner program and no option to rent a phone. I understand all technology can fail and I am comfortable with that. The service issue is the one that I have a problem. I am writing this to as warning to those comtemplating buying this phone and depending on this phone more than casually. AT&T and Apple were very flippant with my concern of not having a cellphone. AT&T didnt even want to entertain my concerns. I am a physician and although I depend on my pager more(and a landline)...away from the hospital the cellphone is improtant. This is my experience and I know it is anecdotal, but I think people need to understand what exactly they are buying. I go into this purchase thinking I was buying a blackberry, but I thought this was more than a toy. Even when I was with Sprint, they would at least 'act' concerned and had loaners.