For those who have sent their phones in for repair?

nospleen

macrumors 68020
Original poster
Dec 8, 2002
2,357
704
Texas
Hello,

I had to send my phone in to Applecare for a few different issues. They over nighted a loaner phone to me to use in the meantime. I asked the man due to the phone having a number of issues, are they going to repair or send out a different one. He stated that he was not sure that it varied, etc... He then mentioned that he saw that I purchased Apple care. I jokingly said, see, you should just send me a new one. He then said he put in the request for a replacement, but we would still have to go through the official 'loaner' process, etc.

Anyway, I am just curious to know if anyone has actually had theirs repaired, or is Apple just sending out new ones and keeping the old to inspect/test?

BTW, the loaner phone says Applecare Service on the back above the iPhone etching...
 

dmc015@msn.com

macrumors newbie
Jul 24, 2007
8
0
i sent my iphone to repair because i dropped and dented it. They gave me a new one though, after seeing the "how to" pictorial on replacing the back casing I don't blame them, cuz the replacement process looks like a total headache. And I don't have applecare, whatever that is?
 

jorsuss

macrumors member
Jul 25, 2007
67
13
i dropped mine in water and they sent it away. it is currently in the shipment process and they will get it on monday and hopefully send me a replacement on tuesday.
 

nospleen

macrumors 68020
Original poster
Dec 8, 2002
2,357
704
Texas
i dropped mine in water and they sent it away. it is currently in the shipment process and they will get it on monday and hopefully send me a replacement on tuesday.
They usually do not cover accidental damage. Did they say they would replace it? :eek:
 

jorsuss

macrumors member
Jul 25, 2007
67
13
i didn't tell them i dropped it in water and hopefully it dries out by the time they get it, its been a week. but i will pay to fix it if i have to. they only thing wrong with it that i noticed was the screen is non responsive on the lower half of the phone
 

scaredpoet

macrumors 604
Apr 6, 2007
6,627
342
i didn't tell them i dropped it in water and hopefully it dries out by the time they get it, its been a week. but i will pay to fix it if i have to. they only thing wrong with it that i noticed was the screen is non responsive on the lower half of the phone
i'm wondering if the iPhone has the same moisture indicators that more other phones have to detect water damage. Of course if most of your iPhone was still functional, the water may not have reached to any such indicator.
 

DiamondMac

macrumors 68040
Aug 11, 2006
3,299
16
Washington, D.C.
i didn't tell them i dropped it in water and hopefully it dries out by the time they get it, its been a week. but i will pay to fix it if i have to. they only thing wrong with it that i noticed was the screen is non responsive on the lower half of the phone
I have done that before with other Apple products :D
 

svenhoops

macrumors newbie
Jul 26, 2007
28
0
I sent mine in on Friday because my wedding ring scratched the screen pretty bad and they sent me the loaner. I just received a brand new phone today (Monday) and sent back the loaner this morning. They did all this free of charge and turned it around in one business day. Gotta love Apple!