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For those who sent in for repair

E

Exinor

macrumors member
Original poster
Feb 9, 2010
87
14
I've sent in my AW for repair because of the rattle noise it would make during haptic feedback with specific things such as alarm and timer, when I angle it a specific way. For those that have gotten this fixed in the past, how much time do they usually take? I did it through a retail store, and even so, I do not have AppleCare+.

Thanks!
 
Same thing with mine. I set up an appointment, took it in, and they sent it out to get checked.

A couple days later, they had a new watch for me to pick up.
 
Took 7-10 business days for me, I had AC+ and did a device replacement. Located in Canada.
 
I just had my watch replaced this week. Send for repair from Apple Store Monday and back in my hands on Wednesday. Shortest wait time I ever had though was less than 24 hours. Once I shipped out my watch on a weekday evening and had it returned to me earlier the next day!
 
I got my watch back at the store, still same issue, even though I demonstrated to a genius. They said it had passed all of their tests and the extra buzz was normal behavior. Mildly annoyed, but if this issue ever gets worse at least I have a support case that shows I did try to repair it while I noticed the damage.
 
Exinor said:
I got my watch back at the store, still same issue, even though I demonstrated to a genius. They said it had passed all of their tests and the extra buzz was normal behavior. Mildly annoyed, but if this issue ever gets worse at least I have a support case that shows I did try to repair it while I noticed the damage.
Click to expand...

What band are you using?
 
JayLenochiniMac said:
I suppose you can rule out rattling from the Milanese/leather loops.
Click to expand...
Yeah, that's definitely not the issue. Plus it only happens when I hold my hand at a specific angle.

Anyway, hopefully the Watch 2 comes out soon and they have a decent trade in program for this one--I got it back in April. Since there's "no issue" with it, I'm sure they won't mind taking a trade-in towards a new watch.
 
Seems to me they are simply replacing after checking your watch is genuine, right?
what about those watches under battery program? thanks.
 
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