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For those with unlimited data plans...

B

Built

macrumors 68020
Original poster
Oct 3, 2007
2,124
33
Los Angeles
I know it's printed on the bill...and I know it's in AT&T's system, but I like to keep documentation on virtually everything.

I know that those of us with an unlimited data plan are grandfathered in, but since there have been so many questions, and so many concerns, about possible mess-ups, it would probably be a good idea (and will only take a moment of your time), to go the ATT site...Sign in...Go to My Profile...Then click on Customer Service Summary...

A PDF file will come up with all of your account data INCLUDING the number on your sim card.

You can either print it out, or save it to your hard drive. I have saved it to my "Receipts" folder...just in case.

I know it is probably overkill...and I know it is on the bill...but you never know when this MIGHT come in handy.
 
It seems like, if you printed and saved anything, it would be something that says as much as AT&T has said about their guarantee that users with unlimited plans will be able to keep them... right now, your plan is unlimited, so the data consumption doesn't matter. Were your plan to somehow become capped at some point in the future, the contention would be over whether you were entitled to an uncapped plan, not over what the data consumption is, n'est-ce pas?
 
mkrishnan said:
It seems like, if you printed and saved anything, it would be something that says as much as AT&T has said about their guarantee that users with unlimited plans will be able to keep them... right now, your plan is unlimited, so the data consumption doesn't matter. Were your plan to somehow become capped at some point in the future, the contention would be over whether you were entitled to an uncapped plan, not over what the data consumption is, n'est-ce pas?
Click to expand...

If you notice on the PDF file I am referring to, there is a space at the end for an "acceptance signature." This is done electronically when you get your iPhone...but it does constitute an agreement.

I just like to save everything like this...just in case something "goes wrong."
 
Ahhh, okay, I see what you're saying now. Not such a bad idea... I'm still trying to figure, though, I might actually downgrade to the capped plan for the $60 a year.
 
mkrishnan said:
Ahhh, okay, I see what you're saying now. Not such a bad idea... I'm still trying to figure, though, I might actually downgrade to the capped plan for the $60 a year.
Click to expand...

Ostensibly, they *could* change the terms and conditions, and impose a cap on a previously uncapped plan...but...a case could then be made for the user to break the two-year commitment early when the terms and conditions change in this way.
 
Built said:
If you notice on the PDF file I am referring to, there is a space at the end for an "acceptance signature." This is done electronically when you get your iPhone...but it does constitute an agreement.

I just like to save everything like this...just in case something "goes wrong."
Click to expand...

I cant find the "customer service summary" after going in my profile (and anywhere else for that matter

Care to be more elaborate? maybe i just cant see it

I do save all my bills though which may be adequate as well, no?
 
dukebound85 said:
I cant find the "customer service summary" after going in my profile (and anywhere else for that matter

Care to be more elaborate? maybe i just cant see it

I do save all my bills though which may be adequate as well, no?
Click to expand...

Click on MY PROFILE...then...USER INFORMATION...then under CONTRACT INFORMATION you will see the link for Customer Service Summary..Click on that...

A bill *should* be enough...but this is the actual "agreement" document...
 
Thanks for this tip, I downloaded and saved that contract.
I am keeping the $30 for unlimited as long as I can. I think we all know the reason AT&T did this. Faster networks and faster machines = more downloading...They are future proofing themselves. Sure 65 percent of users use less that 200MB per month now, just wait though. That number will only climb as years go on and AT&T wants to take advantage of it.
I average 4gigs a month prob from just streaming audio at work.
 
Sorry Built,

This is a waste of time. The CSS is only what you got based on when you completed the contract activation. You could have made dozens of changes to your plan or even features...

If you sold your iPhone 3GS on June 3, and switched to a backup GOPhone and dropped you iPhone Unlimited data plan, it will not be there..

If you thought you were smart last month and sold your iPhone 3GS, called to drop the iPhone Unlimited data plan, it will not be there...

Sorry but the CSS is just that, a Customer Service Summary and it is outdated... :(

Dave
 
ophidean said:
Thanks for this tip, I downloaded and saved that contract.
I am keeping the $30 for unlimited as long as I can. I think we all know the reason AT&T did this. Faster networks and faster machines = more downloading...They are future proofing themselves. Sure 65 percent of users use less that 200MB per month now, just wait though. That number will only climb as years go on and AT&T wants to take advantage of it.
I average 4gigs a month prob from just streaming audio at work.
Click to expand...

Glad I could have been of help, ohpidean. I just noticed it today and thought it would be a good thing to have.

I agree with you on all points. And, if they continue to make the capped plans somewhat attractive to those who want to save a few bucks, the number of unlimited users will dwindle to the point that AT&T will have the majority of users where they want them.

Consider all the new iPhone users, now and into the future, for whom the unlimited plan is not an option. You are definitely right on all points!
 
Built said:
Click on MY PROFILE...then...USER INFORMATION...then under CONTRACT INFORMATION you will see the link for Customer Service Summary..Click on that...

A bill *should* be enough...but this is the actual "agreement" document...
Click to expand...

Yikes, doesn't show up for me:(
 

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Re: this issue of selling the phone without a sim card to try to keep the data plan. Aren't most buyers like Best Buy expecting the sim card? Or not?
 
dave006 said:
Sorry Built,

This is a waste of time. The CSS is only what you got based on when you completed the contract activation. You could have made dozens of changes to your plan or even features...

If you sold your iPhone 3GS on June 3, and switched to a backup GOPhone and dropped you iPhone Unlimited data plan, it will not be there..

If you thought you were smart last month and sold your iPhone 3GS, called to drop the iPhone Unlimited data plan, it will not be there...

Sorry but the CSS is just that, a Customer Service Summary and it is outdated... :(

Dave
Click to expand...

This CSS was changed from my original when I bought the iPhone 1st gen, but it does show the unlimited plan...furtheer proof...aside from my bill...and that could mean something if somebody went in and messed things up...or tried to slip something past me.

It may be somewhat outdated, but it IS the actual agreement I signed when I changed to the 3G.
 
bushbaby said:
This issue of selling the phone without a sim card to try to keep the data plan. aren't most buyers like Best Buy expecting the sim card? Or not?
Click to expand...

Gazelle.com says that if you leave the SIM card in and send it to them before the account is deactivated, it will reduce the value of the phone.

They do not want the phones with the SIM cards.
 
Ah, thank you, Built. So no one even wants the sim card, good.

Okay, I just got off with a nice ATT rep. Told him of my plan and would I keep my unlimited data, that I wanted to sell my 3gs now and get a gophone with a different number. Then put the iphone sim card in a drawer, keep my account active as if nothing had happened, buy the iphone 4 on the 24th.

He checked with the supervisor and was told there should be no problem. He put a note in my file to this effect. The key is to keep your account active and paid, put the sim card away, he said. The fact that I'm not trying to attach my old phone number to this gophone also helps. He also said there are ways to reinstate the plan under certain conditions when I mentioned how posters said there would be no code to do that - meaning it's possible but depends on the conditions under which it was removed.

If you're at all concerned, I would call ATT and make certain you have a note in your file about your intentions.
 
bushbaby said:
Ah, thank you, Built. So no one even wants the sim card, good.

Okay, I just got off with a nice ATT rep. Told him of my plan and would I keep my unlimited data, that I wanted to sell my 3gs now and get a gophone with a different number. Then put the iphone sim card in a drawer, keep my account active as if nothing had happened, buy the iphone 4 on the 24th.

He checked with the supervisor and was told there should be no problem. He put a note in my file to this effect. The key is to keep your account active and paid, put the sim card away, he said. The fact that I'm not trying to attach my old phone number to this gophone also helps. He also said there are ways to reinstate the plan under certain conditions when I mentioned how posters said there would be no code to do that - meaning it's possible but depends on the conditions under which it was removed.

If you're at all concerned, I would call ATT and make certain you have a note in your file about your intentions.
Click to expand...

Great advice, Bush.

I am going to keep my 3G until I activate the 4 on the 24th. I've already set it up with Gazelle to buy my 1st gen and my 3G...I believe I have 30 days...they are sending me a box.

I will definitely call ATT on Monday and do the same as you did, as well...just to be on the safe side.

Thanks for the great advice and information.
 
B - I would like to credit you at Gazelle for referring me. Can you send me a PM with whatever info I need to do that?
 
Worthless. They'll just claim its a fake.

You're better off getting ready to flip out and make a scene. Works for me every time.
 
ophidean said:
Thanks for this tip, I downloaded and saved that contract.
I am keeping the $30 for unlimited as long as I can. I think we all know the reason AT&T did this. Faster networks and faster machines = more downloading...They are future proofing themselves. Sure 65 percent of users use less that 200MB per month now, just wait though. That number will only climb as years go on and AT&T wants to take advantage of it.
I average 4gigs a month prob from just streaming audio at work.
Click to expand...

:apple:I could not agree more.

I average 6Gb a month since I run Air Video Server and stream 2-4 movies a month over 3G. On top of that I do remote support using TeamViewer 5 regularly for my business.

My brother does not use 100Mb (nublet)
Dont be a sucker to da man! Unlimited Data 4 life:cool:. But I mean I have been with Cingular...ooops, I mean AT&T for 10 years.

Maximize your data usage, clog the networks, bring down the evil corporations!!! HAHAHAH
 
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