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Forgot password to open Mac
- Thread starter 420benz
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To me, it seems that the only option you have is to reinstall the OS and wipe the hard drive and start over.
Try these steps:
As i said i don’t see anything but what i posted. It doesn’t ask for an admin user or do i see Utility’s .Sorry for all the trouble.
Honestly, I feel the sheer volume of data viewers are sharing with you, your responses to things tried and being specific with your responses, is paramount.
Help them, to help you...
Help them, to help you...
You should be doing the first 5 lines of this, booting into Options will take you into macOS Recovery.
If all that still doesn't get you to a point where you can erase the drive - boot to a bootable USB installer.
Do you have that for Monterey (or whatever system you want to have when done)?
If not, you will need to get one, or make it yourself. (Only takes a few minutes on a Mac.)
Do you have that for Monterey (or whatever system you want to have when done)?
If not, you will need to get one, or make it yourself. (Only takes a few minutes on a Mac.)
On an M1 machine, using a USB installer still uses the Recovery volume on the machine. You don't need one to wipe the machine.
@420benz - when you go into Options, and you're in Recovery, take a picture of the whole screen please including the Menus at the top.
OP:
How about answering a few questions:
- Which Mac do you have (MacBook Pro, MacBook, something else?)?
- What year made (it's "new"?)?
- Where did you buy this? (Apple Store, some other store, directly from Apple, etc.?)?
- Do they have brick n mortar Apple Stores where you are?
If they have REAL Apple Stores where you are, I suggest you make an appt at the genius bar, take it in, and have them "clear it" for you (put it back into an "out of the box" state).
Then... start over.
And some advice for the future:
DO NOT put a "firmware password" onto it
DO NOT encrypt the internal SSD
Why not?
Look at "where you are" right now.
How about answering a few questions:
- Which Mac do you have (MacBook Pro, MacBook, something else?)?
- What year made (it's "new"?)?
- Where did you buy this? (Apple Store, some other store, directly from Apple, etc.?)?
- Do they have brick n mortar Apple Stores where you are?
If they have REAL Apple Stores where you are, I suggest you make an appt at the genius bar, take it in, and have them "clear it" for you (put it back into an "out of the box" state).
Then... start over.
And some advice for the future:
DO NOT put a "firmware password" onto it
DO NOT encrypt the internal SSD
Why not?
Look at "where you are" right now.
Click on the View icon, and make sure that "Show All Devices" is selected, then click on the top-most item in the list. That will show the model number of the drive, not just the name of the volume. Selecting that model number line will allow you to erase the drive, not just a volume. When you do the erase, you can give the newly erased volume a name of your choosing. Otherwise, it will use the default: Untitled
