Forgot Screentime password. HELP

Discussion in 'iOS 12' started by krazyleb, Jun 19, 2018.

  1. krazyleb macrumors member

    Joined:
    Apr 25, 2015
    #1
    So, I setup screen time to test it between all devices, it works in BETA 2 which is great, but I cant remember the password i set for the life of me.
    Any idea how to reset??
     
  2. krazyleb thread starter macrumors member

    Joined:
    Apr 25, 2015
    #2
    I can’t even reset my phone without entering that password. Any help guys would be appreciated....
     
  3. rorschach macrumors 68020

    rorschach

    Joined:
    Jul 27, 2003
    #3
    It works the same as the restrictions passcode was pre-iOS 12. If you forgot it, you have to erase and setup as new.
     
  4. krazyleb thread starter macrumors member

    Joined:
    Apr 25, 2015
    #4
    Yeah it doesn't really. Here is the main difference. For the benefit of those who might do something similar. If you forget your password, yes your right you have to reset your phone and setup as a new device (Do not restore from backup). Had to do it from itunes thou you wont be able to reset from the phone because it will ask you for the password there as well before you are allowed to reset. Anyways that is done and im back up and running.

    Here is the kicker, anyone in your family (kids) that you setup with screentime is password protected with the same password so they need to be reset too.

    Annoying, but my fault for forgetting.
     
  5. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #5
    In the future, put important passwords like this in a password manager. That way, you won’t run into this problem.
     
  6. afit macrumors newbie

    afit

    Joined:
    Sep 13, 2018
    Location:
    London
    #6
    It is possible to recover a forgotten Screen Time passcode: iPhone Backup Extractor will let you pull the code out. The functionality to get the code isn't in the free edition, so it's one to balance against the alternate pain of a phone reset.

    Disclaimer: I created that product.
     
  7. mpinckley macrumors newbie

    mpinckley

    Joined:
    Sep 30, 2018
    Location:
    TN
    #7

    So you say erase and set up as new.. Can I just reset my phone(iPhone 7) and restore my iCloud backup and then reset the screen time passcode? Or will I not be able to use the iCloud backup to reset the screen time passcode?
    Super appreciative of any help. Hopefully answers I want to hear!
     
  8. rufwork macrumors regular

    Joined:
    Aug 5, 2003
    #8
    No, not your fault. If they wanted to use your phone’s passcode to turn it off, fine, but it’s not really a security issue to turn off device usage.

    If I have the “central” device and don’t recall the screen time code, I should be able to reset with the master phone credentials. The current situation is inane.
     
  9. NoBoMac macrumors 68000

    Joined:
    Jul 1, 2014
    #9
    Correct. Just putting things back to how they were prior to erase.
     
  10. jason300b macrumors newbie

    Joined:
    Sep 19, 2013
    #10
    Well crap. I forgot my parental screen time code also. (Don't actually remember ever setting one either). So it looks like I need to do the reset to factory thing. Do I have to reset just my (parent) phone, or my phone AND my kids iPads?
     
  11. RSZerk macrumors newbie

    Joined:
    Oct 19, 2018
    Location:
    Calgary
    #11
    --- Post Merged, Oct 19, 2018 ---
    So, I bought your software thinking it would get my restrictions and/or screentime passwords from an icloud backup.
    But, it says it must be an iTunes backup to do this. Did I waste my money?
     
  12. afit macrumors newbie

    afit

    Joined:
    Sep 13, 2018
    Location:
    London
    #12
    Hey RSZerk, thanks for the note! No, not at all -- drop us a note through the email or live chat on the site, mentioning this thread, and we'll find a way to get you sorted. I guess the first question would be whether you're able to create an iTunes backup for that device...
     
  13. RSZerk macrumors newbie

    Joined:
    Oct 19, 2018
    Location:
    Calgary
    #13
    Thanks for following up. It all worked out and I got a password which worked, however, it was never a password I used or have used in the past. Either way, it is all unlocked and the best part is I didn't have to wipe my phone the way that Apple told me I would have to.
     
  14. afit macrumors newbie

    afit

    Joined:
    Sep 13, 2018
    Location:
    London
    #14
    Awesome! I'm glad it worked for you and you avoided a reset. Often when we help people they often say they never used that particular code in the first place. Curious!
     
  15. Notaloser macrumors newbie

    Joined:
    Nov 17, 2018
    #15
    Insane indeed, nice way to get money from people 35 $ or 70 $ due Apple's totally ****ed up feature. This is so SECURE that there is no way to recover password (which I never setup in the first place) and yet someone is making money with utility that can read it from backup. Apple must be getting some share :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:
     
  16. zorinlynx macrumors 603

    zorinlynx

    Joined:
    May 31, 2007
    Location:
    Florida, USA
    #16
    Does anyone know why Apple makes it so difficult to reset/disable this passcode? This really is something they should allow you to reset from icloud.com using the owner's Apple ID credentials, similar to removing the device from Find my iPhone.
     
  17. afit macrumors newbie

    afit

    Joined:
    Sep 13, 2018
    Location:
    London
    #17
    I'd imagine it is to cater for users who don't set up an iCloud Family Sharing unit with their kids, but instead give them their own iPhone with their own iCloud account. Short of separately being able to register a parent on TouchID or FaceID, a secondary code is needed, as the child would have full access to their own iCloud settings.

    It's also helpful to use a passcode rather than an iCloud account where these restrictions are applied en masse via MDM across many devices where there isn't a parent as such, such as on a school or company's devices. It's not just for restricting access for children using the device.

    When the family are tied together in an iCloud Family share it would be possible as you suggest. You'd always need the option of some sort of passcode override for times when it matters: like being on a long journey with the family where there's no Internet. Most of the world doesn't have Wi-Fi -- and thus the ability to change Family Sharing settings -- on a plane, for instance.
     
  18. ManuCH macrumors 6502a

    Joined:
    May 7, 2009
    Location:
    Switzerland
    #18
    Just a thought: could it be that someone in your family knew your old code, then changed it to a new one to prank you? Wouldn't be the first time I hear that.
     
  19. LutzRFrank macrumors regular

    LutzRFrank

    Joined:
    Mar 1, 2011
    Location:
    Germany/Switzerland/France
    #19
    had to support/buy immediately - great tool
    --- Post Merged, Jan 8, 2019 ---
    @afit - one issue, my iOS is too new

    ⚠️ iCloud backup data iOS 11.2+ with 2FA Pending service update following Apple's Q4 2018 change.

    when do you assume this to be implemented?
     
  20. afit macrumors newbie

    afit

    Joined:
    Sep 13, 2018
    Location:
    London
    #20
    Thanks for your support and kind words, they're much appreciated!

    We built a fix soon after the change, but have held off releasing it until we've been able to satisfy ourselves with its security implications. It's critical for us not to undermine any user's data security.

    Until we ship it I'd recommend running a one-off backup through iTunes to recover the passcode.
     

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