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Found what causes the clicking/creaking sound - Video

ducatiti

macrumors 6502a
Original poster
May 18, 2011
932
153
So I thought I received a flawless rMPB with a Samsung screen.

Now I hear a click noise occasionally when I close the lid. To replicate the sound, I have to let it settle for five minutes or so, then try to close the lid a little and will make a subtle click or creak.

I know most of you will advise me to take it in to a Genius but I don't want a brand new machine to be repaired, let alone opened up to be diagnosed.

I had a couple of replacements prior to this one. I am just tired of this returning and waiting game. Are you guys hearing a similar noise when closing your lids?

If there is no long term effect, I may just keep this machine.

Edit: After further observation, I discovered that it was not the hinge but rather the bottom cover. It seems like the right hand side of the bottom cover is loose. I bought a pentalobe driver from amazon ($5) in the meantime.

Took a quick video which clearly shows that the bottom cover has some noticeable play:


 
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ducatiti

macrumors 6502a
Original poster
May 18, 2011
932
153
Update: I just noticed that it only clicks when it is on a hard surface. Possibly the bottom case? Can someone confirm a similar click on theirs?

And if I do decide to return this, does the 14-day period start the date it was shipped, invoice, or when i received the shipment?
 
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ducatiti

macrumors 6502a
Original poster
May 18, 2011
932
153
Please disregard my second post above. My hinge actually does not make the clicking noise.
 
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Arizor

macrumors member
Aug 24, 2012
61
11
That's minor but it's pretty poor build quality for a $2k-plus new computer...
 
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sirgib

macrumors 6502a
Jun 18, 2012
682
744
Mine was like that too. Same location. Took it into a store (after making an appointment) and they fixed it within 5mins.
 
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Tea-Aholic

macrumors 6502
Dec 8, 2011
437
135
Melbourne, Australia
I had a couple of replacements prior to this one. I am just tired of this returning and waiting game. Are you guys hearing a similar noise when closing your lids?

If there is no long term effect, I may just keep this machine.

My rMBP looks just like the yours. The bottom plate is not flush. Can you tell me if there is padding between the back plate and the internal components?
 
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Dronac

macrumors member
Jun 19, 2012
72
0
Mine is flush and still creaks under the handrest. The Genius from the Applestore suggested I just exchange it for a new one.
 
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ducatiti

macrumors 6502a
Original poster
May 18, 2011
932
153
I'm here at the Apple Store. They reseated the bottom cover. Couldn't wait for the ordered pentalobe tool any longer lol. Rmbp is now solid.
 
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Speedy Gonzalez

macrumors regular
Jun 12, 2012
153
10
Alligator Bayou
poor quality control mine was the same all the screws was loose and I noticed one smaller by the exhaust vents that one holds the cover perfectly but the longer one don't no matter how tight it is it wont hold the cover my theory is that we supposed to have 2 smaller screws for that area but they put a big one instead

good luck trying to find some like that on ebay :D
 
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Arizor

macrumors member
Aug 24, 2012
61
11
Really? You can tell that from this photo?

Not from the photo but from the OP's description of the bottom right corner being loose.

I assume he's telling the truth, if so, that's pretty poor build quality for a new 2k+ machine.
 
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Coffee87

macrumors regular
Sep 19, 2007
106
0
Oklahoma
I had the same problem. I pinpointed it to a single screw on the right side. I removed the screw completely and put it back in. Now it's silent.

I first tried to just tighten the screw but that didn't stop the clicking. Removing it completely and reseating it in the threads solved the problem.
 
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Sound Evolution

macrumors 6502
Oct 30, 2007
414
0
Netherlands
The creaking/popping noise get worse. It is like tearing apart a piece of plastic.

When I investigated the bottom plate, it seems indeed that the middle part (around the cool vents) isn't flushed. And that is because it turns out the midle screws are either to long or not totally tight enough. If I press the bottom plate down (flush) the screw heads stick out (not sunk enough, and not holding the bottom plate tidily). Apparently because of this the the machine isn't hold "tied" together and gives flex, hence the squeaking/popping sound.

Any one else had this experience, that the screws are to long? I going to call tomorrow with Customer Relations and see how they will fix this. Combine this with recent developing of dead pixels on my other wise perfect Samsung screen, I am not really happy. It seemed all to good to be truth...
 
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