Fraudulent App Ratings

Discussion in 'iOS Apps' started by pMad, Jun 18, 2009.

  1. pMad macrumors regular

    Apr 28, 2008
    There is an app on iTunes which I believe is having it's ratings jacked up by it's developers. The reviews constantly talk about how great the developers are. How great customer service is. And most troubling - when/what the next versions will be released (only the developer would know this stuff).

    A huge number of reviews talk about customer service. How many of you have ever called customer service for any app?

    How do I contact Apple to rectify this situation?
  2. Buschmaster macrumors 65816


    Feb 12, 2006
    For each review you can "report a concern."

    It's located in the upper right corner of each review.
  3. Vandam500 macrumors 68000


    Sep 29, 2008
  4. Jeremy1026 macrumors 68020


    Nov 3, 2007
    Although I never get calls (since I don't put out a contact number) but I do get about 30-40 emails a day in regards to my apps.
  5. vettori macrumors 6502a

    Jul 10, 2008
    Italy, near Venice
    Dear pMad,

    I don't know to which app you are referring but as a developer I can say that many people contact me for support via email and some of them also leave a review on iTunes AFTER having received support.

    A few with problems first made a bad review and after asking support they changed into a favorable review.

    A couple that made bad review even have not changed after their problem have been solved.

    So, for my personal experience, I think most of those reviews should be real.
  6. marksman macrumors 603


    Jun 4, 2007
    These complaints are weird by the OP.

    As other developers said, they get contacted regularly by customers.

    I also know some developers have means to communicate with users and provide information on pending updates. Which means it is entirely possible someone writing a review would have information about future updates.

    I just don't think any of the information the OP provides is evidence that something shady is going on.

    Sounds like someone with a competing app is a bit bitter.
  7. return7 macrumors 6502

    Oct 8, 2008
    yep, we get tons of emails too and often give out info on when we've submitted new versions and such (heck we blog about it). if you're really concerned, just report the reviews. if enough ppl flag it, i'm sure apple will look into it. chances are it's nothing, though.
  8. pMad thread starter macrumors regular

    Apr 28, 2008

    I couldn't program an app if my life depended upon it.

    The App is iScore Baseball --- look at it --- tell me if you think the reviews are more than a bit self serving.
  9. Tunnelrunner macrumors regular

    May 9, 2009
    :Shrugs. Maybe I'm naive, but I'd like to think that fraudulent positive ratings are pretty uncommon.

    To be honest, I think the App Store has the opposite problem. All the garbage negative 1-star ratings with the review of "THIS SUX! DON'T BUY IT!!!!!!!" And that's it. Completely worthless feedback. I mean for Christ's sake, if you're going to give an app 1-star, say it "SUX" and not to buy it, could you actually tell us WHY you think that? From the reviews I've read, I'd guess that at least 60% of app reviews fall under this category.
  10. rKunda macrumors 65816


    Jul 14, 2008
    I've emailed a few people about their apps. Sometimes for bugs, sometimes for feature requests. I don't see why that's weird.

    Most people I'd think would go that route instead of instantly giving a 1 star review, "Brkoen dont work LOL."

    All developers I've contacted responded very well—sometimes with insight into the next releases. I don't see how I couldn't have left a review similar to the one's OP is complaining about—and I'm not a developer.
  11. astrosaurus macrumors newbie


    Jun 18, 2009
    Yeah, or the other thing I can't stand is people think you OWE THEM THE WORLD for a 99 cent app. I've seen countless times where people say "Would be worth it, but they need to add online multiplayer!" or something insane. Are you kidding me!? It's a 99 cent app! It's not a full blown game for crying out loud. It's a buck, you don't deserve to "demand" or be upset about anything for that price (unless it's a truly awful app where they rip you off). But most of the time that's far from the case.
  12. Jeremy1026 macrumors 68020


    Nov 3, 2007
    Agreed +1 +1 +1 +1!!! I'm so tired of "should be free" just because its not a 3D game with 4 levels of AI and 30+ hours of game play. Just because we only spent a month of man hours developing an app instead of a years worth of man hours, doesn't mean we should GIVE AWAY our hard work.
  13. return7 macrumors 6502

    Oct 8, 2008
    many folks have no understanding of what it takes to write applications. it's just ignorance..just have to try and educate them (from their perspective they think it's simple because they don't know the inner workings). generally, i agree though :)
  14. MacToddB macrumors 6502a


    Aug 21, 2007
    Rochester, NY
    It's the same folks who would then give that free app one star. Ever notice how some developers temporarily drop their app to free, so they'll get more positive reviews, and then the ratings drop in average! Sometimes the more you pay, the higher the rankings (I think it's because you don't drop $5+ without consideration, but people spend $.99 without reading a description. Check out iSkate for an example. Just search for skateboard and see what people buy, thinking they're getting 'touchgrind'!)

    Jeremy, iDice still gives me lots of value for the small price I paid. And I use the Mac version too! Keep up the good work.

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