iPhone X freakin' hair on camera lens - iPhone X

Discussion in 'iPhone' started by texasstar1981, Nov 3, 2017.

  1. texasstar1981 macrumors regular

    Joined:
    May 4, 2015
    #1
    launch day fun... WTF. just got it 15min ago and immediately spotted a hair under (!) the camera lens cover. making appointment at apple store and hoping for brief swap against a "hair-free" device.
    $1k+ phone zero quality check? unnamed.jpg
     
  2. mloffa macrumors 6502a

    mloffa

    Joined:
    Jul 13, 2009
    #2
    Not that it matters, you should get it replaced either way, but does it show up in pictures at all?
     
  3. predation macrumors 65816

    Joined:
    Apr 3, 2013
    #3
    At least it’s not squiggly hair.

    But seriously. That’s sucks.

    You can probably take it back.

    I have some dust in my iP7+ When I first got it but it doesn’t affect the photos. I just deal with it
     
  4. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    There is no probably, it can be returned. It's just a matter of if Apple has any available replacement units in stock at the stores or Apple will have to ship the replacement.
     
  5. jetlagged macrumors 6502

    Joined:
    Sep 6, 2012
    #5
    They normally give you a refurbished model if you exchange it
     
  6. Lobwedgephil macrumors 601

    Lobwedgephil

    Joined:
    Apr 7, 2012
    #6
    Refurbished from what? It may be in the white box, but this early it will be a new phone if he goes that route.
     
  7. trekkie604 macrumors 68000

    trekkie604

    Joined:
    Feb 25, 2008
    Location:
    Vancouver, Canada
    #7
    I wouldn't accept a white box. Return it and get a new one. Factory sealed, retail packaging, etc.
     
  8. Jimpilot macrumors 6502a

    Jimpilot

    Joined:
    Sep 11, 2014
    Location:
    DFW, Texas
    #8
    I don't think at this point there are any refurbished phones, just new.
     
  9. mcdj macrumors G3

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
  10. Dirtydutch macrumors 6502a

    Dirtydutch

    Joined:
    Sep 19, 2015
    Location:
    Jerseyyy
    #10
    Lol refurbished really :rolleyes: the phone came out less than 24 hours ago it will come in a white box and be new, from their service unit stock
     
  11. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #11
    The probability of you getting a refurbished unit is slim and totally none. My experience has been a few phones are held back to accommodate those with issues. I received an iPhone years ago with a crack, went to the store that day, and walked out with a new sealed unit. It was years ago, maybe things are different now, but that was my experience.
     
  12. Kalvin00 macrumors regular

    Joined:
    Sep 16, 2004
    #12
    I would want a new one too, but that would not affect image quality to any noticeable degree.
     
  13. Ohsoo99x macrumors newbie

    Joined:
    Oct 28, 2017
    #13
    Omg , my lens has hair/dust inside the lens too... so disappointing .
     
  14. solo118 macrumors 65816

    Joined:
    May 16, 2011
    #14
    This!

    Something similar happened with my 5S, I got a new box 2 days after launch after I complained a bit.
     
  15. Ohsoo99x macrumors newbie

    Joined:
    Oct 28, 2017
    #15
    Ok, after calling Apple they told me to go to the Apple store to replace the dusted , the genius gave me a phone that can win a white box, is it a brand new phone or a refurbished one??... my phone just delivered me this morning so it’s like in all brand new condition who no plastic taken off yet, except for the dust inside the camera lens
     
  16. Dirtydutch macrumors 6502a

    Dirtydutch

    Joined:
    Sep 19, 2015
    Location:
    Jerseyyy
    #16
    100% new no chance it’s a refurb yet. Just part of their replacement stock
     
  17. AppleZombie macrumors 6502a

    Joined:
    Oct 27, 2012
    Location:
    SoCal
    #17
    Youll get a refurbished model, basically one of the testers that has been going around to the press.
     
  18. Shadowbech macrumors 601

    Joined:
    Oct 18, 2011
    Location:
    Planet iPhone
    #18
    At this point, all replacement units are brand new.
     
  19. Ohsoo99x macrumors newbie

    Joined:
    Oct 28, 2017
    #19
    So it’s brand new? They just gave me the phone that was open in the slim white box
     
  20. MrGimper macrumors 603

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #20
    If having a box with a serial number that matches your phone is important to you, I'd get a refund and repurchase.
     
  21. Ohsoo99x macrumors newbie

    Joined:
    Oct 28, 2017
    #21
    I’m buying it as a gift to my mother so I️ just want to make sure it’s good :)
     
  22. oneMadRssn macrumors 601

    oneMadRssn

    Joined:
    Sep 8, 2011
    Location:
    New England
    #22
    You might actually come out ahead in all this.

    I got a defective Macbook a few years back. I came back to have it fixed, but they just exchanged it for a new one sealed in the box and everything AND let me keep the charger from the first, so I ended up with two chargers.
     
  23. Ohsoo99x macrumors newbie

    Joined:
    Oct 28, 2017
    #23
    Nah I️ just got a phone replacement from the white box at the Genius Bar. They said it was manufacture defect for the dust
     
  24. california_kid macrumors regular

    Joined:
    Sep 9, 2016
    Location:
    San Francisco
    #24
    Dang, nice photo. Stainless steel edge looks raw and sharp too. Not that it matters, but I think the "hair" is more likely a piece of plastic or metal shaving from an internal part.
     
  25. puma1552 Suspended

    Joined:
    Nov 20, 2008
    #25
    Not sure why everyone is always so sure there's zero chance of a device replaced on launch day being refurbished. They've been building - and rejecting - these phones for months by the time launch day rolls around.

    I would almost guarantee you they have already refurbished a bunch of the early rejections before launch day ever hits.
     

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95 November 3, 2017