I know this a mac site but hear me out... On my girls new laptop I installed firefox (FF) said that it needed to make changes to the computer so i clicked yes and the printer (HP Laserjet 1020) stopped working...it said that no printer was installed so I thought that firefox caused this since the printer was working fine just a couple minutes before installing FF...so I uninstalled it. The printer still was not working...did a system restore and nothing... My girl calls HP, they spent almost two hours via remote access trying to fix it...messing around with the registry to no avail. They hook her up with Smart Friend and now she has to spend $57 to have them try to fix it. I am happy to be a mac owner and not deal with this crap. However, I feel sorry for my girl... Is there anyone that can explain what happened? Any Current Mac and PC users that knows a free solution? Btw, she has a Sony Vaio CW series with Windows 7.