Free Band & Stuck in a Pickle!

Discussion in 'Apple Watch' started by Hargobind, Apr 16, 2015.

  1. Hargobind, Apr 16, 2015
    Last edited: Apr 16, 2015

    Hargobind macrumors member

    Hargobind

    Joined:
    Jun 14, 2013
    Location:
    KC, MO
    #1
    Hello, I had a problem with AppleCare on my pre-order and had called to get it fixed. Although they couldn't add it now, the rep offered me a free sport band. I chose white and said thank you. My SG 42mm is scheduled to arrive 4/24-5/8 & free band in May.
    Well, today I got a call from management saying that it was a mistake by the rep and good will offers are actually not allowed for Apple Watch. He said that they would not take it off the order, but just wanted to give me a couple options:
    #1- Cancel the free sport band.
    #2- Risk my entire order being cancelled by chance...due to the computer/human reviewing the order as there is not supposed to be a $0.00 White Sport band.

    What should I do? Risk it? Cancel Sport Band?


    [​IMG]
     
  2. cloudspy macrumors member

    Joined:
    Apr 14, 2011
    Location:
    world wide web
    #2
    Seems weird that they didn't just remove it from the order themselves.
     
  3. cmichaelb macrumors 68020

    cmichaelb

    Joined:
    Aug 6, 2008
    Location:
    Kansas
    #3
    I would have told the manager that was not your error and for client satisfaction they needed to honor what their employee offered. Never ever take no for an answer. If the manager says no, ask for their boss.
     
  4. LowesChevy48 macrumors member

    LowesChevy48

    Joined:
    Apr 13, 2015
    Location:
    Sanford, NC
    #4
    Thats crap! Yes it was a mistake they claim but it should still be honored.
     
  5. Hargobind thread starter macrumors member

    Hargobind

    Joined:
    Jun 14, 2013
    Location:
    KC, MO
    #5
    He said they know it was not my fault (listened recordings) but order cancellation is not his department and that's why he is warning me... :/
     
  6. LowesChevy48 macrumors member

    LowesChevy48

    Joined:
    Apr 13, 2015
    Location:
    Sanford, NC
    #6
    Tough spot! I wouldn't chance it as crappy as it is.
     
  7. caramellhoney macrumors 6502

    caramellhoney

    Joined:
    Sep 18, 2014
    #7
    Tell them to take it off, but ask for a gift card or credit for the amount of the band
     
  8. Night Spring macrumors G5

    Night Spring

    Joined:
    Jul 17, 2008
    #8
    Very odd.

    Time to email Tim Cook!
    tcook@apple.com
    :cool:
     
  9. AbeFrohman macrumors 6502

    AbeFrohman

    Joined:
    Mar 18, 2011
    #9
    They tried to offer something to be nice about the ordering snafu. It messes with their system, so they can't do it. The gesture alone was nice of them.

    Fixing the underlying problem with your AppleCare order was the goal. Anything else, even if it turns out they can't fulfill it, is gravy.

    You can ask for a gift card if you're so inclined, but cancel the sport band or risk your entire order canceling.
     
  10. frumpy16 macrumors 6502a

    frumpy16

    Joined:
    Dec 8, 2008
    #10
    I'd chance it. The absolute worst thing that can happen is that you end up having to wait a little longer for the watch. Or you get a free band that is worth "$50" (but probably have a 97% margin)
     
  11. slicecom macrumors 68020

    Joined:
    Aug 29, 2003
    Location:
    Toronto, Canada
    #11
    Why not just keep it on and return the band when it arrives if you don't want it?
     
  12. Arran macrumors 68040

    Arran

    Joined:
    Mar 7, 2008
    Location:
    Atlanta, USA
    #12
    You don't offer someone a gift and then ask for it back via threats ("you'll maybe not get your order if you don't hand it back").

    Seriously. That's BS.

    Do it. You're perfectly justified.
     
  13. Hargobind thread starter macrumors member

    Hargobind

    Joined:
    Jun 14, 2013
    Location:
    KC, MO
    #13
    No, it's either (get a watch w/ a free band and risk entire order canceled) (cancel band and safely get watch)
     
  14. Arran macrumors 68040

    Arran

    Joined:
    Mar 7, 2008
    Location:
    Atlanta, USA
    #14
    Thinking a bit more about how shabbily you're being treated here (completely un-Apple) I think you're dealing with a third-party organization that's been contracted to help with the initial rush. I get the feeling they cheaped-out and didn't train their staff properly (or at all). Not your problem. Theirs. And Apple is paying them well to handle these sort of problems.

    Complain to Apple. Let them know the hired help is screwing their good customers around.
     
  15. slicecom macrumors 68020

    Joined:
    Aug 29, 2003
    Location:
    Toronto, Canada
    #15
    Oh, cancel the band and safely get watch!
     
  16. Night Spring macrumors G5

    Night Spring

    Joined:
    Jul 17, 2008
    #16
    A customer should not be put into a position where they have to make this type of decision. This is unacceptable customer service, and top management needs to be told about it. Hence, my suggestion to email Tim Cook.
     
  17. kingofwale macrumors 6502a

    kingofwale

    Joined:
    Apr 24, 2010
    #17
    what a mess. anything less than free band (or same amount in giftcard) is unacceptable. And this is APPLE we are talking about?

    Sitting on hundreds of BILLIONs of cash and can't make 1 customer happy?
     
  18. slicecom macrumors 68020

    Joined:
    Aug 29, 2003
    Location:
    Toronto, Canada
    #18
    Yeah, an email to Tim Cook got an issue I had with customer service promptly taken care of.
     
  19. MICHAELSD macrumors 68040

    MICHAELSD

    Joined:
    Jul 13, 2008
    Location:
    NJ
    #19
    Even if they gave you 10 free Sport bands, they'd still make a profit on your order.
     
  20. Hargobind thread starter macrumors member

    Hargobind

    Joined:
    Jun 14, 2013
    Location:
    KC, MO
    #20
    I Have emailed, but it's just that time is ticking. Maybe I'll just take the chance...
     
  21. coolfilmaker macrumors member

    Joined:
    Jul 25, 2012
    #21
    Apple treats customers like garbage all of the time.
     
  22. NavySEAL6 macrumors 6502a

    Joined:
    Dec 13, 2006
    #22
    You should have recorded the call, that's very wrong
     
  23. edlex macrumors 68000

    edlex

    Joined:
    Apr 14, 2010
    Location:
    Miami, FL
    #23
    The fact that they didn't remove it says that they can't. If it was an error they can only correct the error not cancel the whole order. If you're concerned call them and confirm but I think they're blowing smoke to see if you'll correct their mistakes.
     
  24. jpu macrumors member

    jpu

    Joined:
    Mar 1, 2014
    #24
    I'd suggest you ask for s gift card of equal value to the sport band so you can buy one. Then have them cancel the band and order it yourself.
     
  25. Hargobind thread starter macrumors member

    Hargobind

    Joined:
    Jun 14, 2013
    Location:
    KC, MO
    #25
    I'll call him later today. He actually gave me his extension. However he was very reluctant yesterday and told me he was "being nice and letting me keep it on the order"
    As far as the entire order goes, he said that they might cancel all of it and if I called back after that, the order would not be reinstated since I "had already been warned". By the way, he said he was an official Apple employee and had listened to recording with rest of team as well.
     

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